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SHANGHAI - Xiao-I Corporation (NASDAQ:AIXI) has renewed its strategic partnership with an unnamed multinational life insurance provider, the cognitive intelligence company announced Friday. The AI firm, currently trading near its 52-week low at $1.10, has shown strong revenue growth of 18.84% over the last twelve months despite its challenging financial position.
The extended collaboration centers on the deployment of Xiao-I’s iBot Pro, a multimodal conversational AI platform that provides customer service across multiple touchpoints including web portals, mobile apps, and social messaging platforms.
According to the company’s press release statement, the AI solution handles high-frequency inquiries related to policy details, claims status, and premium payments while maintaining compliance and data security standards required in the insurance industry.
The platform offers 24/7 customer engagement capabilities and unified support across digital channels, with conversation history and user context automatically synchronized when customers switch between different communication methods.
Xiao-I claims the system allows human agents to focus on more complex tasks such as personalized advisory and case management, while the low-code platform enables quick updates based on new insurance products or regulatory changes.
The company did not disclose the financial terms of the partnership renewal or identify the insurance provider.
Founded in 2001, Xiao-I Corporation specializes in cognitive intelligence technologies including natural language processing, voice and image recognition, machine learning, and affective computing for business applications.
In other recent news, Xiao-I Corporation has renewed several strategic partnerships across different industries, showcasing its AI capabilities. The company announced a continued collaboration with a leading multinational automotive manufacturer, focusing on enhancing customer service through cognitive intelligence technologies. This partnership, which began in 2015, supports various operations such as sales and technical support. Additionally, Xiao-I has extended its partnership with a multinational banking organization, utilizing its iBot Pro platform to manage customer inquiries with advanced AI features like natural language processing. The firm also renewed its strategic agreement with a multinational fast-fashion retail conglomerate for the fifth consecutive year, employing its AI platform to facilitate customer interactions across digital channels. Furthermore, Xiao-I has renewed its service contract with a China-based mutual fund manager, where its AI solution assists in managing investor inquiries. These developments highlight Xiao-I’s ongoing efforts to provide AI-driven customer service solutions across multiple sectors.
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