Freshworks names Ian Tickle as chief of global field operations

SAN MATEO, Calif. - Freshworks Inc. (NASDAQ: FRSH), a software company currently valued at $4.52 billion with a "GOOD" financial health rating according to InvestingPro, has appointed Ian Tickle as Chief of Global Field Operations (CGFO), the company announced Wednesday. Tickle, who has been serving in this role on an interim basis since April while also maintaining his position as Senior Vice President and General Manager of International Sales, will now assume the role permanently.

Based in Freshworks’ London office, Tickle will continue to report directly to CEO Dennis Woodside and serve on the company’s management team. He joined Freshworks a year ago after holding leadership positions at Domo, where he was President and Chief Revenue Officer, and at Oracle as Vice President EMEA, SaaS Solutions.

"Since joining Freshworks, Ian has distinguished himself as a customer champion and exceptional leader, working across the organization to deliver results for our users, our teams, and our company," said Woodside in the press release.

In Q1 2025, Freshworks reported revenue growth of 19% year-over-year to $196.3 million, with operating cash flow margin of 30% and adjusted free cash flow margin of 28%. The company maintains impressive gross profit margins of 84.39% and has demonstrated consistent growth with a five-year revenue CAGR of 33%. According to InvestingPro analysis, the stock appears undervalued based on its Fair Value calculations.

"I’m honored to take on this role permanently and excited about the opportunities ahead for our global field operations," Tickle said.

Freshworks provides service software for customer and employee experiences. According to the company’s statement, more than 73,000 companies use Freshworks’ solutions, including Bridgestone, New Balance, S&P Global, and Sony Music.

In other recent news, Freshworks Inc. reported strong first-quarter financial results for 2025, exceeding analyst expectations. The company posted non-GAAP earnings per share of $0.18, surpassing the consensus estimate of $0.13, and achieved revenue of $196 million, which was above the anticipated $192 million. Freshworks’ billings for the quarter reached $203 million, marking a 16% year-over-year increase. Analyst Patrick Walravens from JMP Securities reiterated a Market Outperform rating with a $27 price target, reflecting confidence in the company’s performance.

Additionally, Scotiabank analyst Nick Altmann raised the price target for Freshworks to $18, citing a stable billings growth outlook and a slight upward revision in the fiscal year 2025 revenue forecast. Freshworks continues to see growth in its Employee Experience (EX) segment, which is expanding at a rate exceeding 30% annually. The company has also been leveraging artificial intelligence advancements, with its AI offerings contributing to operational efficiencies and customer satisfaction.

Cantor Fitzgerald maintained an Overweight rating on Freshworks, highlighting its innovation in AI technology and favorable valuation. Freshworks’ strategic focus on AI and improvements in its partner program are seen as supportive of its growth and market position. These recent developments underscore Freshworks’ ongoing efforts to enhance its product offerings and strengthen its market presence.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.