RingCentral acquires CommunityWFM to enhance contact center platform

BELMONT, Calif. - RingCentral, Inc. (NYSE:RNG) announced Monday the acquisition of CommunityWFM, a cloud-based workforce management software provider for contact centers. The move strengthens RingCentral’s RingCX contact center platform with AI-driven workforce management capabilities. The company, which generated $2.46 billion in revenue over the last twelve months with a robust 71% gross margin, continues to expand its enterprise solutions portfolio. According to InvestingPro data, RingCentral maintains strong growth momentum with revenue increasing 6.5% year-over-year.

The acquisition adds workforce management tools to RingCentral’s existing contact center solution, allowing businesses to optimize agent scheduling and staffing levels through AI-based forecasting and automation. This strategic move comes as RingCentral shows promising signs of growth, with InvestingPro reporting that 10 analysts have recently revised their earnings expectations upward for the upcoming period.

"Great customer experiences start with empowered agents, and that demands intelligent workforce management," said Kira Makagon, President & COO at RingCentral.

According to a Metrigy Research report cited in the announcement, 34% of organizations identified workforce management as the largest contributor to customer satisfaction among their core workforce engagement management applications, while 46% said it most contributed to revenue increases.

CommunityWFM’s technology enables features including AI-powered forecasting, automated schedule adjustments, real-time adherence monitoring, and a mobile app for agents to manage schedules and time-off requests.

"Joining RingCentral amplifies our ability to improve contact center efficiency and customer service delivery while controlling operating expenses and enhancing the agent work experience," said Daryl Gonos, CEO and Co-founder of CommunityWFM.

The newly integrated capabilities are now available as "RingCentral AI Workforce Management" starting at $20 per agent per month as an add-on to the RingCX platform.

Industry analyst Sheila McGee-Smith noted in the press release that combining workforce management with contact center technology in a single cloud-based solution is particularly beneficial for small and medium-sized businesses seeking to leverage AI-based productivity tools.

Financial terms of the acquisition were not disclosed. While RingCentral currently trades below its InvestingPro Fair Value, analysts maintain a positive outlook with price targets ranging from $27 to $55 per share. For deeper insights into RingCentral’s valuation and growth prospects, investors can access comprehensive analysis through the Pro Research Report, available exclusively on InvestingPro, along with 8 additional key ProTips and extensive financial metrics.

In other recent news, RingCentral has reported its second-quarter 2025 earnings, which exceeded Wall Street expectations. The company achieved an earnings per share (EPS) of $1.06, surpassing the forecasted $1.02, and reported revenue of $620 million, beating the anticipated $617.85 million. Following these results, RingCentral has raised its fiscal year 2025 earnings per share and free cash flow guidance by 100-150 basis points. Oppenheimer responded to these positive results by upgrading RingCentral’s stock from Perform to Outperform, setting a price target of $35.00. Additionally, Goldman Sachs reiterated its Neutral rating with a $30 price target, acknowledging the company’s subscription revenue and operating margin slightly exceeded consensus. The free cash flow was notably 400 basis points above forecasts. Despite these positive developments, the stock experienced a minor decline of 0.71% in after-hours trading. These updates reflect the latest developments surrounding RingCentral’s financial performance and market reception.

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