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Trustpilot achieves record net dollar retention, boosts EBITDA

Published 21/05/2025, 13:04
Trustpilot achieves record net dollar retention, boosts EBITDA
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LONDON - Trustpilot Group PLC, the world’s largest independent customer feedback platform, reported a significant increase in profitability and record net dollar retention during its 2025 Annual General Meeting (AGM) held today in London. CEO Adrian Blair announced that Trustpilot’s adjusted EBITDA (earnings before interest, taxes, depreciation, and amortization) margin grew by 260 basis points to 11.4%, resulting in a 55% rise in adjusted EBITDA to $24.1 million.

In 2024, Trustpilot’s strategic focus on product innovation and market expansion led to a 21% growth in bookings in constant currency terms, with notable performance in the UK, US, Germany, and Italy. The company’s net dollar retention improved from 99% to 103%, marking a record for the business.

Consumer engagement on Trustpilot’s platform also saw a substantial increase, with active reviews climbing 23% to over 300 million. Blair highlighted the company’s commitment to trust in the age of AI and the intention to continue driving product innovation and profitability in 2025.

The company reached several key financial milestones, with its UK business achieving $100 million in annual recurring revenue (ARR), North America reaching $50 million, and Europe and the rest of the world collectively hitting $100 million. These milestones contributed to Trustpilot’s overall ARR reaching a quarter of a billion dollars.

Blair expressed gratitude to the company’s employees, referred to as "Trusties," for their dedication to Trustpilot’s success and thanked shareholders for their continued support.

The Group will provide its first half trading update on July 15, 2025. This announcement, based on a press release statement, underscores Trustpilot’s robust performance in the competitive SaaS market and its ongoing efforts to harness network effects and foster trust between consumers and businesses.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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