FUZHOU, China - E-Home Household Services Holdings Limited (NASDAQ:EJH), a NASDAQ-listed integrated home services provider in China, announced the official launch of its AI intelligent domestic customer service. This new service is designed to enhance the company's home economics class franchise SAAS platform and to facilitate live broadcasting capabilities for sales and promotional activities.
According to Mr. Wenshan Xie, Chairman and CEO of E-Home, the AI customer service platform will operate 24/7, offering features such as unmanned live broadcasting, intelligent voice response, and the ability to automatically sell coupons. The system is designed to reduce operational costs and increase return on investment for live broadcasts by addressing common challenges such as the reluctance to broadcast, high operating costs, and low conversion rates.
The company also plans to expand its presence on social media platforms, including TikTok, to increase brand visibility and exposure. The AI technology will simulate human interaction in live broadcasts, aiming to attract more customers and facilitate the opening of new franchise locations.
E-Home believes that the introduction of AI in customer service can lead to a better understanding of customer needs, providing more personalized and intelligent service solutions. The company aims to productize the AI housekeeping customer service and offer it as a tool to other housekeeping enterprises, potentially replacing traditional customer service roles.
E-Home, established in 2014, offers a range of household services through its website and WeChat platform. These services include the installation and maintenance of home appliances, housekeeping, elderly care, and cleaning of public establishments. The company has developed its business model to cater to individual consumers and business clients, with a focus on integrating new technologies such as the metaverse for customer service and training.
The information in this article is based on a press release statement.
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