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Investing.com -- Microsoft (NASDAQ:MSFT) saved more than $500 million in its call centers last year by using artificial intelligence, Bloomberg News reported on Wednesday.
The tech giant announced last week plans to lay off nearly 4% of its workforce as it looks to control costs amid significant investments in AI infrastructure. In May, the company had announced layoffs affecting around 6,000 workers.
Microsoft’s Chief Commercial Officer Judson Althoff said during a presentation this week that AI tools were helping improve productivity across multiple segments including sales, customer service, and software engineering. The company has also begun using AI to handle interactions with smaller customers.
This newer effort with smaller customers is already generating tens of millions of dollars, according to a person familiar with Althoff’s comments.
Althoff also noted that AI generated 35% of the code for new products, which has helped accelerate product launch times.
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