"For many organizations, it's the Wild West with regard to how they are adopting and implementing AI," said
The State of the Sector report found communicators who are using AI are three times more likely to believe the technology will reduce workloads. AI adopters were also 20% more likely to believe it will improve the quality of communications. While AI can drive efficiencies and unlock new ways to communicate, Gallagher experts recommend organizations focus on getting the basics right, as well as seeking out training opportunities and feedback mechanisms to get the best return on investment.
The Revamped Role of People Manager Communicators
New technologies designed to improve efficiencies have not replaced the importance of human connections. In fact, more than 8 of 10 communicators (84%) said they rely on managers for communication to some degree. The topics managers most regularly communicate on include strategy, vision and purpose; values, behaviors and culture; and organizational change integration or M&A activities.
That said, 3 of 5 respondents indicated manager communication was below expectations. Furthermore, 18% of respondents stated "poor people manager communication skills" was one of the top barriers to success in 2024. In response, organizations are leveraging a number of tactics and tools to improve outcomes. The most common resources include on-demand learning (82%), written and/or downloadable resources to help facilitate communication (74%), managers-only forum/communications channel (67%) and one-to-one coaching/mentoring on communications skills (63%).
"Managers who were evaluated on their communications skills were twice as likely to meet/exceed expectations as those who were not evaluated. And those who weren't evaluated/accountable were more likely to receive tools, training & resources," said Reynolds.
Taking Stock of Communicators' Wellbeing
In addition to identifying best practices and areas for improvement, State of the Sector looked at the wellbeing of communicators themselves. Nearly 40% of communicators (38%) indicated their wellbeing decreased in 2023. For many respondents, challenges around dwindling employee attention spans (12%), lack of leadership buy-in and understanding of the profession (27%), and having to do more with less (23%) has likely contributed to this deteriorated wellbeing.
"Communicators are a passionate bunch who are focused on making meaningful changes within their organizations. Rather than putting more weight on their shoulders, the goal of Gallagher's State of the Sector report is to offer benchmarks and guidance to ultimately improve the employee experience, as well as their own," Reynolds added.
ABOUT STATE OF THE SECTOR
Gallagher's 2023/24 State of the Sector report is based on data collected from 2,300 respondents across the world from October to
ABOUT GALLAGHER
Arthur J. Gallagher & Co. (NYSE: AJG), a global insurance brokerage, risk management and consulting services firm, is headquartered in
Contact:
mary_schwartz@ajg.com
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SOURCE Gallagher