Retail could save $6B from agentic AI efficiencies — Morgan Stanley

Published 23/09/2025, 13:40
© Reuters.

Investing.com -- Morgan Stanley analysts said agentic artificial intelligence could drive a “~$6B total cost savings opportunity” for the softlines retail and brands sector by 2026, lifting profitability across the board.

In a new report, the bank introduced its proprietary Softlines AI framework, which measures both potential profitability gains (“reward”) and corporate focus on AI (“recognition”). 

“At the midpoint, we calculate a ~$6B total cost savings opportunity from agentic AI-driven operating efficiencies … which could boost Softlines Retail and Brands’ ‘26e EBIT/EBITDA by ~20% on avg., and margins by ~200 bps,” Morgan Stanley said.

The analysts highlighted Gap, Macy’s, and Victoria’s Secret as the most positively positioned. These companies “could see large ‘26e profitability gains (‘reward’), and appear more focused on AI than peers (‘recognition’).”

By subsector, department stores stand to benefit most due to their larger workforces and lower EBIT bases, while brands may see less upside. 

Among individual tickers, “American Eagle, Kohl’s, and Under Armour could enjoy the largest ‘26e EBIT/EBITDA benefit … and Amer Sports, On Holding, and Tapestry the least,” according to Morgan Stanley.

The bank noted that AI use in softlines has so far centered on “inventory management, supply chain automation, demand planning/forecasting, and customer care/service.” 

While transcript mentions peaked in 2023 before declining in 2024, Morgan Stanley observed they are “once again mostly trending higher y/y since 4Q24 – suggesting potentially renewed and higher focus on AI.”

Overall, the analysts said the framework highlights “the broad-based agentic AI-driven operating cost savings opportunity across our group,” with Gap, Macy’s, and Victoria’s Secret emerging as the only companies in the most favorable quadrant.

Latest comments

Risk Disclosure: Trading in financial instruments and/or cryptocurrencies involves high risks including the risk of losing some, or all, of your investment amount, and may not be suitable for all investors. Prices of cryptocurrencies are extremely volatile and may be affected by external factors such as financial, regulatory or political events. Trading on margin increases the financial risks.
Before deciding to trade in financial instrument or cryptocurrencies you should be fully informed of the risks and costs associated with trading the financial markets, carefully consider your investment objectives, level of experience, and risk appetite, and seek professional advice where needed.
Fusion Media would like to remind you that the data contained in this website is not necessarily real-time nor accurate. The data and prices on the website are not necessarily provided by any market or exchange, but may be provided by market makers, and so prices may not be accurate and may differ from the actual price at any given market, meaning prices are indicative and not appropriate for trading purposes. Fusion Media and any provider of the data contained in this website will not accept liability for any loss or damage as a result of your trading, or your reliance on the information contained within this website.
It is prohibited to use, store, reproduce, display, modify, transmit or distribute the data contained in this website without the explicit prior written permission of Fusion Media and/or the data provider. All intellectual property rights are reserved by the providers and/or the exchange providing the data contained in this website.
Fusion Media may be compensated by the advertisers that appear on the website, based on your interaction with the advertisements or advertisers
© 2007-2025 - Fusion Media Limited. All Rights Reserved.