ServiceNow debuts AI Control Tower and Agent Fabric

LAS VEGAS - ServiceNow (NYSE: NOW), a prominent player in the software industry with a market capitalization of $200.89 billion and impressive gross profit margins of 79%, unveiled its AI Control Tower and AI Agent Fabric at the Knowledge 2025 event today, marking a significant advancement in enterprise AI management. According to InvestingPro data, the company has demonstrated strong execution with 21% revenue growth in the last twelve months. The AI Control Tower serves as a centralized command center, allowing businesses to govern, manage, and secure all AI agents and workflows on a unified platform, optimizing AI investments and ensuring responsible integration into enterprise strategies.

The AI Control Tower provides enterprise-wide AI visibility, end-to-end lifecycle management, real-time reporting, and alignment between AI and business strategy. It builds upon ServiceNow’s recently announced AI Agent Orchestrator, enhancing compliance and governance across the AI ecosystem.

In conjunction with the AI Control Tower, ServiceNow introduced AI Agent Fabric, a solution that facilitates new levels of communication and collaboration between AI agents and models, supporting both ServiceNow and third-party AI agents. AI Agent Fabric enables real-time data exchange and coordinated actions, leveraging protocols such as Model Context Protocol (MCP) and Agent2Agent protocol (A2A).

ServiceNow’s partner ecosystem, including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, is set to offer the first AI Agent Fabric integrations, enabling seamless enterprise workflows.

The AI Control Tower is now generally available, while AI Agent Fabric is available to early adopters and is expected to be generally available in Q3 2025. These tools are designed to maximize the return on AI investments, which are projected to generate a global cumulative impact of $22.3 trillion by 2030.

The launch of these products aligns with Gartner’s forecast that by 2028, enterprises utilizing AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than competitors. With ServiceNow’s robust financial health score of 3.04 (rated as "GREAT" by InvestingPro), the company appears well-positioned to capitalize on this market opportunity. Discover 13 additional exclusive insights about ServiceNow with an InvestingPro subscription.

ServiceNow’s initiatives are expected to empower organizations to manage their growing AI assets effectively, fostering trust and ensuring the reliability of AI systems. This announcement is based on a press release statement from ServiceNow. For investors seeking deeper insights, InvestingPro’s comprehensive research report provides detailed analysis of ServiceNow’s valuation metrics, growth trajectory, and market positioning among 1,400+ top US stocks.

In other recent news, ServiceNow has been active with several significant developments. At the Knowledge 2025 event, ServiceNow launched a new AI platform aimed at enterprise-wide orchestration, which has already been adopted by major companies like Adobe and Wells Fargo. This platform integrates AI, data, and workflows to address business complexities. Additionally, ServiceNow introduced the Apriel Nemotron 15B reasoning model in collaboration with NVIDIA, designed to enhance AI agents’ decision-making and workflow management.

Analysts have shown positive sentiment towards ServiceNow’s stock, with Stifel raising its price target to $1,050 and maintaining a Buy rating, citing the company’s growth potential and strategic mergers. TD Cowen also reaffirmed a Buy rating with a $1,100 target, emphasizing ServiceNow’s role in monetizing General AI and its focus on Agentic AI opportunities. RBC Capital Markets increased its price target for ServiceNow to $1,100, praising its strong position in agentic AI and successful monetization of GenAI technologies. These developments highlight ServiceNow’s ongoing efforts to innovate and expand its capabilities in the AI and software sectors.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.