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LAS VEGAS - ServiceNow (NYSE: NOW), a prominent player in the software industry with a market capitalization of $203 billion and impressive gross profit margins of 79%, has announced the launch of its Workflow Data Network, a comprehensive ecosystem designed to enhance its AI-driven Workflow Data Fabric. According to InvestingPro data, the company has maintained strong revenue growth of 21% over the last twelve months, demonstrating its market leadership. This initiative aims to connect various data platforms, applications, and tools to provide real-time intelligence for AI agents and workflows on the ServiceNow AI Platform. The announcement was made during the company’s Knowledge 2025 event held this week.
The Workflow Data Network addresses the challenge of siloed data by facilitating secure and compliant data activation across different environments. With over 100 integrations, the network ensures that AI agents have access to a wide range of data sources, including structured and unstructured, real-time and historical, as well as internal and third-party data.
ServiceNow has also revealed a strategic partnership with Amazon Web Services (AWS), integrating AWS’s capabilities with the Workflow Data Network. This collaboration is expected to enable the real-time unification of enterprise data and trigger immediate workflows based on AWS insights. With an overall financial health score rated as "GREAT" by InvestingPro, ServiceNow appears well-positioned to execute on this strategic initiative.
In a move to further enhance data intelligence and governance, ServiceNow has also announced its intent to acquire data.world, a leader in enterprise data cataloging and governance. This acquisition is set to enrich the ServiceNow AI Platform with data.world’s capabilities, providing customers with a more comprehensive understanding and control over their data.
Senior vice president and general manager of data and analytics products at ServiceNow, Gaurav Rewari, emphasized the importance of real-time access to data for AI and workflows, stating that this connectivity unlocks the ability to act on insights more effectively.
The acquisition of data.world is expected to complement ServiceNow’s existing data management solutions, enabling AI agents and workflows to operate with greater specificity and reliability. Brett Hurt, CEO and co-founder of data.world, expressed enthusiasm about joining forces with ServiceNow to bring clarity to data chaos across enterprises.
As companies increasingly rely on AI to drive business transformation, the Workflow Data Network and the integration of data.world’s technologies are poised to play a crucial role in empowering organizations to make data-driven decisions with confidence and efficiency.
The financial terms of the acquisition have not been disclosed. The Workflow Data Network is currently available to customers.
This article is based on a press release statement from ServiceNow.
In other recent news, ServiceNow has introduced new AI capabilities aimed at transforming IT operations from a reactive to a proactive role. These AI agents are designed to autonomously resolve IT issues, reducing outages and service desk incidents. Additionally, ServiceNow has partnered with Amazon Web Services (AWS) to enhance data integration and real-time analytics, allowing companies to consolidate enterprise data for improved decision-making and automated workflows. The collaboration aims to provide a more agile digital infrastructure by integrating AWS-driven insights with ServiceNow workflows.
ServiceNow also launched its Core Business Suite, an AI-powered platform to streamline business processes by unifying various functions such as HR and finance. This suite includes a Finance Case Management solution that automates case management requests, aiming to reduce inefficiencies. In another development, ServiceNow and Zoom Communications announced an integration of Zoom’s customer experience platform with ServiceNow’s CRM and IT Service Management solutions. This integration aims to provide a unified workspace for agents, enhancing customer service and IT support through AI-driven interactions.
These developments reflect ServiceNow’s ongoing efforts to leverage AI for business transformation, enhancing both operational efficiency and customer experience.
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