HOUSTON - Sunnova Energy International Inc . (NYSE: NYSE:NOVA), a company specializing in adaptive energy services, has appointed Paul Mathews as its new Executive Vice President and Chief Operating Officer, effective today. Mathews, who has been with Sunnova since January 2023, previously held the position of Executive Vice President, Service and Supply Chain.
Under Mathews' leadership, Sunnova has seen substantial improvements in customer service and operational efficiency, including a 75% reduction in service backlog, a 79% decrease in the average age of service work, and a 46% year-over-year reduction in escalated customer complaints.
Mathews brings nearly two decades of experience from UPS, where he served in various senior roles, including President of U.S. Industrial Engineering and President of Engineering, Strategy, and Planning. His tenure at UPS was marked by strategic and operational advancements aimed at reducing costs and enhancing efficiency.
William J. (John) Berger, CEO of Sunnova, praised Mathews for his exceptional leadership and customer-centric approach. Berger expressed confidence in Mathews' ability to drive the company toward greater efficiency and innovation, in line with Sunnova's strategic objectives.
In his new role, Mathews will oversee several key departments within Sunnova, including Field Service, Supply Chain, Procurement, Industrial Engineering, Customer Care, Real Estate, Quality Assurance/Quality Control, Fulfillment, Software, and Business Technology. He aims to continue improving customer service and operational leverage.
Mathews commented on his new position, emphasizing his commitment to lead Sunnova's teams in fulfilling their customer service promises and achieving strategic goals.
Sunnova, headquartered in Houston, Texas, aims to provide accessible, reliable, and affordable clean energy solutions to homeowners and businesses. The company's adaptive energy platform is designed to support energy independence for its customers.
This news is based on a press release statement from Sunnova Energy International Inc.
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