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NEW YORK - LivePerson (NASDAQ:LPSN), a provider of enterprise conversational AI solutions, announced Thursday the appointment of Tony Zingale to its Board of Directors, effective immediately. According to InvestingPro data, the company faces significant challenges with a 23% revenue decline over the last twelve months and operates with considerable debt of $529 million.
Zingale brings over 40 years of technology industry experience to LivePerson, including expertise in scaling enterprise software companies and driving growth strategies. He currently serves on the boards of ON24 and privately held companies Expressive and Athos Therapeutics. His appointment comes at a crucial time, as InvestingPro analysis indicates the company needs to address its cash burn rate and improve its weak financial health score of 1.55 out of 5.
"Tony’s expertise and proven track record driving growth and innovation within the enterprise SaaS and software industries will be invaluable," said John Sabino, CEO of LivePerson, in a press release statement.
Zingale previously served as CEO and Executive Chairman of Jive Software, where he led the company through its IPO. His prior leadership roles include serving as President and CEO of Mercury Interactive, which was acquired by Hewlett-Packard, and President and CEO of Clarify, a CRM company acquired by Nortel Networks.
"I am excited to join the LivePerson Board at such a pivotal time for the company and the conversational AI industry," Zingale said.
LivePerson’s platform is used by companies including HSBC, Virgin Media, and Chipotle to connect with consumers. According to the company, it powers nearly a billion conversational interactions monthly.
The appointment comes as LivePerson continues to focus on its strategy of helping brands create customer connections through conversational AI technology.
In other recent news, LivePerson Inc. reported its Q1 2025 earnings, revealing a significant miss in earnings per share (EPS), with an EPS of -$0.24 compared to the forecasted -$0.06. Despite this, the company managed to achieve revenue of $64.7 million, slightly above the midpoint of its guidance. Adjusted EBITDA was reported at $200,000, exceeding expectations. Meanwhile, shareholders approved an amendment to the company’s 2019 Stock Incentive Plan, increasing the number of shares available for issuance. Additionally, Vanessa Pegueros and William G. Wesemann were elected as Class I directors, and BDO USA, P.C. was ratified as the independent registered public accounting firm. Analyst firms noted the company’s mixed performance, with some concerns about prolonged revenue declines through 2025. However, LivePerson remains optimistic about future improvements in revenue and renewal rates, supported by growing demand in regulated industries.
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