Two 59%+ winners, four above 25% in Aug – How this AI model keeps picking winners
LONDON - Paradigm Housing Group announced a £22.9m surplus with a 37% operating margin for the financial year ended March 31, 2025, according to a press release issued Friday.
The affordable housing provider completed 384 new homes during the fiscal year, with customer satisfaction for new home quality reaching 90%, exceeding its 85% target and improving from 88% the previous year.
The group invested £52m in home repairs and improvements, which included over 39,000 repairs and replacement of more than 1,500 key components such as kitchens, bathrooms, windows, and boilers.
Paradigm secured £4.7m from Wave 3 of the Government’s Social Housing Fund to support its energy efficiency program. The company reported that 86% of its homes now meet or exceed an EPC C energy efficiency rating, up from 71% last year.
The housing provider increased its portfolio to 16,992 homes in management and relet 734 homes to new customers. Four-week average arrears decreased from 2.8% to 2.7%, beating the company’s 2.75% target.
Customer satisfaction metrics showed 82% of general needs customers and 58% of shared owners were satisfied with Paradigm’s services, while 81% expressed satisfaction with repair services.
Nicola Ewen, Paradigm’s Chief Financial Officer, stated that the group maintained focus on its objectives despite a challenging operating environment and is preparing to merge with Settle toward the end of 2025.
The company also published its 2024-2025 Environmental, Social, and Governance (ESG) report alongside its financial statements, highlighting progress in sustainability, equality, and governance initiatives.
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