Primary Health Solutions adopts SoundHound AI voice platform for patients

Published 04/09/2025, 14:18
Primary Health Solutions adopts SoundHound AI voice platform for patients

SANTA CLARA, Calif. - Primary Health Solutions (PHS) is partnering with SoundHound AI, Inc. (NASDAQ:SOUN), a $5.3 billion market cap AI technology company that has seen its stock surge 183% over the past year, to deploy an AI-powered patient engagement platform named "Denise," according to a press release statement issued Thursday.

The platform will initially allow patients to manage appointments via speech or text, handling scheduling, confirmations, and cancellations. PHS, a Federally Qualified Healthcare Center operating in Butler and Montgomery counties, aims to reduce patient hold times while freeing staff to handle more complex inquiries. According to InvestingPro data, SoundHound AI has demonstrated strong execution with 137% revenue growth in the last twelve months.

"Our partnership with SoundHound AI demonstrates a commitment by PHS to better serve our patients by being a true innovator at the cutting edge of what’s next in care," said Steven Roller, CEO of Primary Health Solutions.

The AI system, named after a PHS call center employee, is designed to understand multilingual requests while adhering to HIPAA guidelines. Future plans include expanding the platform’s capabilities to handle referrals, prescription refills, billing inquiries, and proactive patient outreach.

Andrea Merick, COO of Primary Health Solutions, noted that naming the platform after a colleague symbolizes their commitment to maintaining a personal touch while embracing technology.

Michael Anderson, Executive Vice President of Enterprise AI at SoundHound, stated the platform "takes the friction out of the system" for basic patient requests.

The implementation makes PHS one of the first Federally Qualified Healthcare Centers in the country to deploy AI agents for patient engagement, according to the press release. With analysts maintaining a Buy consensus and projecting continued sales growth, SoundHound AI shows promising potential. For detailed analysis and 12 additional ProTips, visit InvestingPro.

In other recent news, SoundHound AI Inc. reported a significant second quarter for 2025, with revenue increasing by 217% year-over-year to $42.7 million, surpassing analyst expectations. The company’s earnings per share also exceeded forecasts, posting a loss of $0.03 compared to the anticipated loss of $0.09. In light of these results, Northland upgraded SoundHound AI to Outperform from Market Perform and raised its price target to $14.50 from $8, citing the company’s return to pro forma organic growth and a strong pipeline for the latter half of the year. Additionally, SoundHound AI launched its Vision AI, a visual understanding engine, which integrates with its existing voice platform to enhance contextually aware interactions across different sectors such as automotive and retail. Furthermore, the company introduced its SoundHound Chat AI Automotive voice assistant in select Jeep vehicles across Europe, allowing drivers to interact with their vehicles using conversational AI. These developments highlight SoundHound AI’s ongoing expansion and technological advancements in the AI space.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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