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SANTA CLARA - ServiceNow (NYSE:NOW), a prominent player in the software industry with a market capitalization of $193.75 billion and impressive gross profit margins of 78.5%, released its new Zurich platform on Wednesday, introducing features focused on multi-agent AI development, enterprise security, and autonomous workflows. According to InvestingPro data, the company has maintained strong revenue growth of 21.1% over the last twelve months.
The platform update includes new developer tools that enable natural language "vibe coding," allowing employees to create applications by describing them in conversational language. The Build Agent feature can transform verbal instructions into production-ready applications with built-in governance and security measures.
ServiceNow also introduced a developer sandbox that provides isolated environments within instances, allowing multiple teams to collaborate without conflicts while maintaining quality standards.
For security, the Zurich release includes Vault Console for discovering and protecting sensitive data across workflows, and Machine Identity Console to manage authentication for bots and APIs. These features build upon the AI Control Tower announced in May 2025, which provides visibility and governance for AI systems.
The platform also introduces agentic playbooks, which combine automation and AI to create autonomous workflows. These playbooks embed AI agents into structured sequences while allowing human intervention when necessary. Additionally, Process and Task Mining capabilities have been integrated to help organizations understand workflows and identify where AI can have the greatest impact.
"Zurich marks a turning point for enterprise AI," said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. "We are delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale."
According to Gartner research cited in the company’s press release, over 60% of enterprises are expected to adopt AI agent development platforms to automate complex workflows by 2029.
All features announced as part of the ServiceNow AI Platform Zurich release are now generally available through the ServiceNow Store, according to the company’s statement.
In other recent news, ServiceNow has been actively engaging in initiatives to enhance its market presence and technological offerings. The company has entered into a OneGov agreement with the U.S. General Services Administration (GSA), providing federal agencies with discounts of up to 70% on its software to promote AI-driven modernization. This initiative is expected to improve workflow efficiencies by up to 30% across various government operations. Meanwhile, Truist Securities has reiterated its Buy rating for ServiceNow, maintaining a price target of $1,200, and addressing concerns about the impact of artificial intelligence on its growth model. Stifel also reiterated its Buy rating, citing an improvement in ServiceNow’s federal business performance. The company has seen a mid-single-digit increase in federal business in the current quarter after a decline in the previous quarter. Additionally, ServiceNow has partnered with SENAI-SP to launch an AI skills training program in Brazil, aimed at equipping individuals with digital workflow skills. This program will offer courses in Portuguese, focusing on AI, digital workflow automation, and low-code/no-code development.
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