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In a stark reflection of the challenges facing the customer experience technology sector, TTEC Holdings, Inc. (NASDAQ:TTEC) stock has tumbled to a 52-week low, touching down at $3.3. The company, with a market capitalization of $158 million and annual revenue of $2.2 billion, operates with a concerning debt-to-equity ratio of 4.32, though it maintains a healthy current ratio of 1.84. This significant downturn marks a precipitous decline for the company, which has seen its stock value erode by an alarming 68.08% over the past year. Investors have been wary as the company grapples with a rapidly changing industry landscape, and this latest price level serves as a sobering indicator of the market’s current sentiment towards TTEC’s financial health and future prospects. According to InvestingPro analysis, TTEC is currently showing signs of undervaluation, with 12 additional key insights available to subscribers, including detailed cash flow analysis and earnings forecasts.
In other recent news, TTEC Holdings Inc. reported a revenue of $567 million for the fourth quarter of 2024, reflecting a 9.4% decline from the previous year. The company’s earnings per share (EPS) for the quarter were $0.19, slightly below the analyst forecast of $0.21. For the full year 2024, TTEC’s revenue was $2.21 billion, a decrease of 10.4% compared to 2023, with a full-year EPS of $0.71. Looking ahead, TTEC has set its 2025 revenue guidance at $2.04 billion, which anticipates a 7.6% decrease from 2024.
Canaccord Genuity has adjusted its outlook on TTEC, lowering the stock price target from $4.50 to $3.50 while maintaining a Hold rating. This revision came after TTEC’s earnings report, which highlighted a decline in both revenue and income from operations. The company’s income from operations for the recent quarter was $15 million, down from $17 million in the prior year. TTEC’s guidance for 2025 includes an expected non-GAAP adjusted EBITDA margin between 10.7% and 11.4% and an adjusted EPS forecast of $0.95 to $1.20.
The company continues to focus on AI integration across its services, which it views as a key strategic initiative. TTEC’s CEO, Ken Tuckman, emphasized the commitment to AI, stating that the technology is integral to enhancing customer experiences. Despite the revenue challenges, TTEC remains optimistic about its strategic initiatives and anticipates revenue growth in the latter half of 2025.
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