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In a stark reflection of the current market headwinds, TTEC Holdings, Inc. (NASDAQ: NASDAQ:TTEC), a global customer experience technology and services company, has seen its stock price tumble to a 52-week low, reaching a nadir of $3.35. According to InvestingPro data, the company operates with a significant debt burden, with a debt-to-equity ratio of 4.11, though its current ratio of 1.93 indicates sufficient liquidity to meet short-term obligations. This significant downturn in the company’s market valuation marks a precipitous decline over the past year, with TTEC stock experiencing a staggering 80.57% drop from its value 12 months prior. Investors have been closely monitoring the company’s performance, as this latest price level has raised concerns over the firm’s future prospects and the broader implications for the sector it operates within. While six analysts have revised their earnings downwards, InvestingPro analysis suggests the company is currently undervalued, with 13 additional exclusive ProTips available to subscribers, offering deeper insights into TTEC’s financial health and future prospects.
In other recent news, TTEC Holdings Inc. reported its fourth-quarter 2024 earnings, revealing a slight miss on both earnings per share (EPS) and revenue compared to analyst forecasts. The company posted an EPS of $0.19, below the expected $0.21, and revenue of $567.4 million, missing the forecasted $575.2 million. For the full year 2024, TTEC reported revenue of $2.21 billion, a 10.4% decrease from the previous year. Despite these challenges, the company continues to focus on AI integration across its services and anticipates revenue growth in the latter half of 2025.
Analysts from William Blair have shown interest in TTEC’s 2025 revenue guidance, which includes assumptions about client engagements that were delayed in 2024. TTEC expects a decline in revenue of approximately 7.6% for 2025 but anticipates growth in the second half of the year. The company is also projecting an adjusted EBITDA of $225 million for 2025, representing 11% of revenue. TTEC’s strategic focus on expanding its offshore delivery capabilities is expected to contribute to margin improvements.
The company continues to emphasize its digital transformation strategy, with a growing focus on AI and digital customer experience solutions. TTEC’s CEO, Ken Tuckman, highlighted the company’s commitment to leveraging AI to enhance customer experiences, indicating that AI is being integrated into various aspects of their operations. Despite the revenue decline, TTEC’s leadership remains confident in their strategic actions and future growth potential.
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