Frontier Communications adds record 126,000 fiber customers in second quarter

DALLAS - Frontier Communications (OTC:FTRCQ) Parent, Inc. (NASDAQ:FYBR) reported second-quarter 2025 results on Tuesday, delivering record fiber customer additions while posting a wider-than-expected loss.

The fiber broadband provider reported a quarterly loss of -$0.49 per share, missing analyst estimates of -$0.20 per share. Revenue, however, came in at $1.54 billion, exceeding the consensus estimate of $1.51 billion and representing a 4.0% increase YoY.

Frontier added 126,000 fiber broadband customers during the quarter, resulting in 20.0% YoY growth in its fiber customer base. The company also reported a 4.9% increase in consumer fiber broadband average revenue per user (ARPU), which reached $68.54.

"Q2 was a breakout quarter for the builders of Gigabit America — we delivered record fiber sales while growing ARPU and achieved our highest quarterly revenue and EBITDA since we emerged from bankruptcy four years ago," said Nick Jeffery, President and Chief Executive Officer of Frontier.

The company reported Adjusted EBITDA of $607 million, an 8.4% increase YoY, which it described as "industry-leading" growth. This improvement was driven by revenue growth and lower content expenses, partially offset by higher customer acquisition costs.

Frontier built 334,000 new fiber passings during the quarter, bringing its total locations passed with fiber to 8.5 million. Consumer fiber revenue increased 16.4% YoY to $609 million, while consumer fiber broadband revenue jumped 26.2% to $496 million.

The company also reported improved customer retention, with consumer fiber broadband churn decreasing to 1.29% compared to 1.40% in the second quarter of 2024.

As previously announced, Verizon Communications Inc (NYSE:VZ). has agreed to acquire Frontier, with the transaction expected to close by the first quarter of 2026, subject to regulatory approvals and other closing conditions.

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