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Investing.com -- The Federal Trade Commission has filed a lawsuit against Chegg Inc. (NYSE:CHGG) for allegedly failing to provide subscribers with a simple way to cancel recurring charges.
The educational technology company, which operates online learning platforms and provides educational services to students, is facing legal action over its billing practices and subscription cancellation procedures.
According to the FTC’s lawsuit, "For years, Defendant has failed to provide subscribers a simple mechanism to cancel recurring charges. Even after consumers managed to navigate Chegg’s lengthy cancellation processes and believe they have successfully cancelled their subscriptions, in many instances, Chegg continues to charge them."
The legal action specifically addresses Chegg’s compliance with consumer protection requirements for subscription services, targeting the processes available to users who want to end their subscriptions.
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