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Investing.com -- Italy’s antitrust authority has launched an investigation into Eni Plenitude, a major Italian energy company, over concerns that the company might be engaging in unfair business practices.
The company’s offices and those of its parent company, Eni SpA, were searched by officials from the AGCM and Italy’s financial police on Thursday.
The regulator’s focus is on how Eni informs its customers about contract renewals and its alleged failure to act on communications that were not delivered.
The authority has received complaints from consumers who claim that their gas and electricity supply contracts were renewed last year with modified conditions, without any advance notice.
The antitrust authority stated that it seems Eni Plenitude renewed its supply conditions despite a significant number of undelivered communications.
This action could potentially deny users their right to withdraw from the contracts. The investigation is ongoing, and the regulator will further examine the company’s business practices.
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