ServiceNow offers 70% discount to federal government in AI push

Published 03/09/2025, 15:36
© Reuters.

Investing.com -- ServiceNow Inc. is offering federal agencies discounts of up to 70% on its software to accelerate adoption of artificial intelligence tools in government operations.

The U.S. General Services Administration (GSA) announced a OneGov agreement with ServiceNow that aims to power AI-first modernization across federal agencies. According to projections, the ServiceNow AI Platform could boost workflow efficiencies by up to 30% by streamlining various business processes.

Under the agreement, federal agencies can access ServiceNow products at pre-negotiated discounts through September 2028. The company is offering a 70% discount off list prices for upgrades to a new Information Technology Service Management (ITSM) Pro and ITSM Pro Plus bundle. Additionally, a 40% discount is available for upgrades to a standalone version of ITSM Pro through September 2026.

"The Trump Administration is committed to leveraging the power of AI to transform government operations and enhance citizen services, ensuring we operate with efficiency and agility, while leveraging innovative technology," said GSA Acting Administrator Michael Rigas.

ServiceNow Chairman and CEO Bill McDermott stated, "When President Trump says the federal government needs to operate like a best-run business, he means it. ServiceNow’s role as the AI control tower for this transformation has never been more relevant."

The agreement includes options for both FedRAMP High (IL4) and National Security Cloud (IL5) environments. The ITSM Pro and Pro Plus bundle includes ServiceNow’s AI Platform with a unified architecture for intelligent automation across government departments and thousands of out-of-the-box AI agents designed to improve incident resolution times and accelerate approvals.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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