Earnings call transcript: Hanover Insurance Q2 2025 beats expectations, stock surges

Hanover Insurance Group (THG) delivered a strong performance in the second quarter of 2025, significantly surpassing earnings expectations. The company reported earnings per share (EPS) of $4.35, well above the forecasted $3.12, marking a 39.42% surprise. Revenue also exceeded expectations, coming in at $1.65 billion compared to the anticipated $1.6 billion. Following the earnings announcement, THG’s stock surged by 7.82% to close at $165.24. According to InvestingPro analysis, THG currently shows signs of being undervalued, with a "GOOD" overall financial health score, supporting investor confidence in the company’s robust performance and strategic initiatives.

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Key Takeaways

• Hanover Insurance’s EPS exceeded forecasts by 39.42%, reaching $4.35.
• Revenue surpassed expectations, totaling $1.65 billion.
• The stock price rose by 7.82% post-earnings announcement.
• Operating ROE achieved a record 18.7% for the second quarter.
• Continued investment in technology and AI to enhance operational efficiency.

Company Performance

Hanover Insurance Group demonstrated strong financial performance in Q2 2025, with a notable year-over-year earnings growth of approximately 25%. The company’s combined ratio improved significantly to 92.5%, highlighting enhanced operational efficiency. Excluding catastrophes, the combined ratio stood at 85.5%. The insurer’s net investment income rose by 16.7% to $105.5 million, underlining effective asset management strategies.

Financial Highlights

• Revenue: $1.65 billion, up from the forecasted $1.6 billion.
• Earnings per share: $4.35, surpassing the expected $3.12.
• Operating ROE: 18.7%, a record for the second quarter.
• Combined ratio: 92.5%, a 6.7-point improvement year-over-year.

Earnings vs. Forecast

Hanover Insurance’s actual EPS of $4.35 significantly outperformed the forecast of $3.12, resulting in a 39.42% positive surprise. This marks a strong deviation from previous quarters, showcasing the company’s effective cost management and strategic growth initiatives. Revenue also exceeded expectations, with a 3.13% surprise, contributing to the positive market reaction.

Market Reaction

Following the earnings announcement, THG’s stock price increased by 7.82%, closing at $165.24. This rise reflects investor optimism and the company’s strong financial performance. The stock’s movement aligns with its recent upward trend, nearing its 52-week high of $178.68 and significantly above its 52-week low of $130.6. InvestingPro data reveals THG has maintained dividend payments for 21 consecutive years, demonstrating consistent shareholder returns.

Outlook & Guidance

Looking ahead, Hanover Insurance anticipates net written premium growth of 6-7% in 2025. The company remains focused on leveraging technology and operational efficiency to drive future performance. Strategic investments in AI and data analytics are expected to enhance submission throughput and improve customer interactions. Three analysts have recently revised their earnings estimates upward, reflecting growing confidence in THG’s outlook.

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Executive Commentary

CEO Jack Roche expressed confidence in the company’s outlook, stating, "Our business outlook remains very positive." He emphasized the strategic investments fueling growth, adding, "We are making deliberate strategic investments that are fueling smarter, more scalable growth." COO Dick Levy highlighted the company’s cohesive leadership, noting, "Our size is our friend in this space because I’m able to get all the business leaders and functional leaders aligned on those priorities."

Risks and Challenges

• Rising competition in property insurance could pressure pricing.
• Economic uncertainties may impact consumer spending and insurance demand.
• Regulatory changes in the insurance sector could affect operational strategies.
• Catastrophic events pose inherent risks to profitability.
• Technological disruptions could challenge traditional business models.

Q&A

During the earnings call, analysts inquired about the specialty segment’s profitability and the impact of increased commercial auto reserves. Management reassured that the specialty segment remains resilient, with pricing holding firm. The successful reinsurance renewal with improved terms was also a focal point, reflecting strategic risk management. Continued investment in technology and process improvements was emphasized, reinforcing the company’s commitment to innovation.

Full transcript - Hanover Insurance Group Inc (THG) Q2 2025:

Operator: Good day, and welcome to the Hanover Insurance Group’s Second Quarter Earnings Conference Call. My name is Joe, and I’ll be your operator for today’s call. At this time, all participants are in a listen only mode. Please also note that this event is being recorded today. I would now like to turn the conference over to Oksana Lubyashova.

Please go ahead.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group: Thank you, operator. Good morning and thank you for joining us for our quarterly conference call. Will begin today’s call with prepared remarks from Jack Roche, our President and Chief Executive Officer and Jeff Farber, our Chief Financial Officer. Available to answer your questions after our prepared remarks are Dick Levy, Chief Operating Officer and President of Agency Markets and Brian Salvatore, President of Specialty Lines. Before I turn the call over to Jack, let me note that our earnings press release, financial supplement and a complete slide presentation for today’s call are available in the Investors section of our website at www.hanover.com.

After the presentation, we will answer questions in the Q and A session. Our prepared remarks and responses to your questions today, other than statements of historical fact, include forward looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements can relate to, among other things, our outlook and guidance for 2025, economic conditions and related effects, including economic and social inflation, potential recessionary impacts, tariffs, as well as other risks and uncertainties such as severe weather and catastrophes that could affect the company’s performance and or cause actual results to differ materially from those anticipated. We caution you with respect to reliance on forward looking statements and in this respect refer you to the forward looking statements section in our press release, the presentation deck and our filings with the SEC. Today’s discussion will also reference certain non GAAP financial measures such as operating income and accident year loss and combined ratios excluding catastrophes among others.

A reconciliation of these non GAAP financial measures to the closest GAAP measure on a historical basis can be found in the press release, the slide presentation or the financial supplement, which are posted on our website as I mentioned earlier. With those comments, I will turn the call over to Jack.

Jack Roche, President and Chief Executive Officer, Hanover Insurance Group: Thank you, Oksana. Good morning, everyone, and thank you for joining us. Our excellent second quarter results reflect the extraordinary progress we’ve made as a company. We’re proud of our solid execution and consistent discipline. Our team is energized and focused as we step into the next phase of our growth journey at a time that’s both exciting and dynamic for our business.

At the core of our performance is a deeply experienced and talented team, a team that is fully aligned on our strategy, delivering a specialized and diversified portfolio of products through a select distribution model that targets the best independent agents in the business. What truly sets us apart is not just our product offering, it’s the relationships we’ve built and the way we engage with the top agents in our business. Now more than ever, as agents and brokers across the spectrum are consolidating and actively redefining their business models, our differentiated approach is standing out and demonstrating great value. Today, with strong and broad based earnings, our balanced and resilient portfolio is enabling us to remain agile and to perform very well through changing market conditions. We are intently focused on the dynamic market environment, which is characterized by significant variability across insurance product lines, industry classes and even geography.

We are seeing a divergence between various lines and segments with property competition rising while liability pressures are building and pricing in these lines is starting to firm. Our business outlook remains very positive. With widespread profitability and target level returns across most segments, we’re well positioned to capitalize on emerging opportunities and to continue delivering high quality results going forward. Turning to our second quarter highlights. Operating ROE was 18.7%, a record for the second quarter.

Additionally, we delivered operating earnings of $4.35 per diluted share and earnings growth of approximately 25% on an ex basis. Top line growth started to accelerate in the second quarter and we expect that to strengthen as we progress through the second half of the year and into 2026. Our overall combined ratio and ex cat combined ratio both outperformed our expectations, improving by approximately seven points and three points respectively compared to the second quarter of last year. Our personal lines business performed very well in the quarter as we achieved more balanced growth and strong profitability with high quality execution across the board. Our net written premium growth trajectory continues to build driven by renewal price increases, improving retention and rising new business activity.

Notably, we delivered approximately 8% growth in our targeted diversification states, highlighting the effectiveness of our strategic focus. We’re achieving quarter over quarter PIF growth in key geographies, where we’re targeting profitable expansion that aligns with our margin objectives and enhances diversification across our business. We remain encouraged by the quality of Personal Lines new business with nearly all of it concentrated in account business. Our full account strategy continues to serve us well, enabling us to deliver holistic long term solutions to customers and meet their needs with products that are more resilient to the competitiveness of the monoline auto market. With approximately 89% of our personal lines business written on an account basis, we experience higher customer retention and loyalty.

Additionally, with ongoing challenges and complexities around coverage in many states, homeowners is gradually becoming a lead line, further emphasizing the effectiveness of our account approach. Profitability continues to improve in Personal Lines supported by rate and terms earning in and lower frequency of auto collision and homeowners claims. The cumulative impact of pricing as well as improved terms and conditions have significantly strengthened the underlying economics of our home book of business. That said, we still intend to maintain significant price increases given the higher severity and unpredictable nature of cat losses. In terms of tariffs, while we have not yet seen a material impact, we do anticipate some minor loss cost increases emerging in the back half of the year.

For this reason, we’re not in a hurry to decelerate auto pricing significantly. We are actively monitoring market conditions for any tariff impacts and we are ready to adjust pricing swiftly and precisely if and when tariff related pressures materialize. Overall, our personal lines book is exceptionally strong and the progress we’ve made puts us in an opportune position to capitalize on a complex and dynamic marketplace. We believe we are well equipped to sustain profit margins while executing on our targeted growth strategy. Turning to Core Commercial.

We’re pleased with our overall performance, having diligently maintained healthy margins in the second quarter despite an evolving market environment. Core commercial profitability remained solid and our sub-90s ex cat combined ratio underscores the effectiveness of our strategic portfolio actions in prior quarters. Net written premium growth improved sequentially in Q2 fueled by accelerated top line momentum in small commercial where our more targeted pricing strategy is beginning to produce the desired results. We’re encouraged by the growth acceleration we achieved in the quarter and we have visibility for improved growth through the year as we grow new business and as we strike the proper balance between pricing and retention in our renewal book. We have multiple small commercial initiatives underway to drive even stronger new business activity, including expansion of our TAP sales platform into workers’ compensation, bringing our business owners advantage offering to life sciences organizations, and multiple other sales initiatives.

We also appointed new agents further expanding distribution to improve our relevancy and access to additional market opportunities. We are pleased with our improved performance and continued stability of our middle market business, particularly in the property oriented segments. This progress reflects the significant underwriting actions we’ve taken over the past several quarters. Most recently, we have witnessed some elevated competition in some areas of the middle market sector and we have selectively passed on certain new business opportunities where pricing was below our thresholds or where terms and conditions did not meet our underwriting guidelines. At the same time, we’re sharpening our focus on high opportunity middle market sectors like technology, life sciences and professional services and positioning for future opportunities as the liability market shows signs of firming.

In these targeted industry segments, we are benefiting from strong brand recognition with our agents and a steady flow of submissions. Moving on to Specialty, net written premium growth was 4.6% and we achieved an impressive mid-80s combined ratio. Importantly, our continued exceptional profitability allows us the flexibility to adjust pricing strategically to support our growth objectives. We continue to remain conservative on programs business and we’re not chasing underpriced accounts in certain property focused lines. At the same time, we delivered upper single digit to double digit growth across E And S, which grew 22%, surety up 13% and healthcare, which increased 8%.

In E And S, the environment is favorable in the lower mid market and smaller size account space, which is our sweet spot and we continue to gain momentum in this area. We have also delivered a solid 7% growth in our industry leading marine business. We’re especially pleased with the growth we are achieving in these lines as they are among our most profitable. Looking forward, we continue to see many opportunities across specialty, particularly in the smaller size retail agency market where pricing remains solid and growth is achievable at target or above target returns. Backed by deep expertise, our team is well positioned to seize these opportunities, further establishing Specialty as a strong and accelerating growth engine.

Before I close, I want to highlight a critical pillar of our overall strategy, our investments in data and analytics and technology for the future. We’re making deliberate strategic investments that are fueling smarter, more scalable growth. These investments are positioning us to win in a rapidly evolving industry landscape. For example, while we continue to focus on point of sale platforms to support business generation, we are also leveraging generative AI and AI capabilities to automate account submission ingestion, build triage functionality, and streamline workflow automation. These technologies are unlocking broader value creation across the enterprise.

For instance, in E and S, we are developing workflow automation and AI powered triage functions intended to double throughput on high quality submissions and speed up the quote turnaround with our best agents. Workflow transformation in underwriting, claims and service functions is a top priority, and we are excited about the value creation that comes from operational efficiency, enhanced decision making, and a more seamless customer experience across these functions. Our underwriting claims and service professionals are very excited about the ways in which these technologies can enhance their effectiveness and their job satisfaction. We remain highly disciplined in our investment approach, directing resources toward the areas with the greatest potential impact. Notably, more than 40% of our employees interact with customers and agents daily, processing millions of calls, emails and transactions.

This underscores the significant opportunity we have to streamline and elevate these critical touch points. Ultimately, our focus is on empowering our people and partners with tools that make us faster, sharper and more connected, charting a course for long term success. We delivered outstanding second quarter results, surpassing our target returns and accelerating growth, which demonstrate the strong positive momentum we are carrying into the second half of

Jeff Farber, Chief Financial Officer, Hanover Insurance Group: the year. We couldn’t be more excited about our prospects moving forward. With that, I will now turn the call over to Jeff. Thank you, Jack, and good morning, everyone. We are very pleased with our outstanding results in the second quarter, which reflect continued momentum in our earnings trajectory and an improving top line.

Each segment of our business performed very well, further validating the strength and resilience of our diversified portfolio. In Personal Lines, we achieved significant margin improvement, supported by our targeted actions and strong pricing. Our Specialty segment outperformed our expectations. And in Core Commercial, as we anticipated, a few anomalous large property losses we experienced in Q1 subsided, and performance in this book remains very strong. In the second quarter, we delivered a combined ratio of 92.5, an improvement of 6.7 points year over year.

Excluding catastrophes, our combined ratio of 85.5% improved three points compared to last year’s second quarter. Our current accident year loss ratio, excluding cats, was 56.1%, improving 2.8 points from prior year quarter, led by strong improvement in personal lines and in specialty. Despite a relatively active quarter for severe convective storms, catastrophe losses of seven points came in below our second quarter assumption, highlighting the effectiveness of our catastrophe management actions. This was inclusive of 0.4 points of prior year favorable cat development. Our expense ratio of 30.6% was consistent with our expectations for the quarter and was 20 basis points better than a year ago.

We continue to maintain a thoughtful approach to expense management, keeping costs aligned with our financial goals. Net investment income increased 16.7% to $105,500,000 and remains a significant contributor to our overall financial performance. Second quarter favorable ex cat prior year reserve development of $18,200,000 included favorability across each segment. We are experiencing favorability in property and at the same time are exercising vigilance in liability lines. We continue to take a prudent and data driven approach to reserving to stay ahead of the trends.

In Specialty, favorable development was $12,500,000 or 3.5 points, with favorability in Professional and Executive Lines claims made business and Marine. In Personal Lines, favorable prior year reserve development was $2,600,000 or 0.4 points, with favorability in both auto and home. And in core commercial, favorable prior year reserve development was $3,000,000 or 0.5 points. Favorability in CMP and, to a lesser extent, workers’ comp was partially offset by increased reserving in commercial auto in response to rising severity and litigation activity. Our commercial liability portfolio is thoughtfully constructed to mitigate volatility with lower policy limits, virtually no model line or long haul trucking in auto, no exposure to public company D and O, and no standalone or unsupported umbrella business.

We maintain a strong reserve position, reflecting the disciplined and prudent approach we’ve taken over time to ensure reserve adequacy and resilience. Now I’ll further discuss each segment’s current accident year results, starting with Personal Lines. This business generated a very strong current accident year ex cat combined ratio of 84.8% for the second quarter, reflecting 5.4 points of improvement from the prior year period. This was driven by the benefit of earned pricing above loss trends and favorable property frequency. Our personal auto ex cat current accident year loss ratio was 66.2%, an improvement of 3.9 points compared to the prior year quarter, driven by earned pricing and a continued loss frequency benefit.

We’re seeing favorable frequency trends across all coverages, particularly in collision, while remaining prudent on elevated bodily injury severity driven by larger catastrophic type claims. We are also closely monitoring auto property severity for signs of tariff impact, but to date, we have not observed much of an effect. Turning to homeowners. We posted substantial ex cat current accident year loss ratio enhancement, improving 6.4 points. This was favorable relative to our expectations, driven by strong earned pricing, some impact of benign weather, and lower attritional loss frequency, which we partially attribute to deductible changes leading to fewer small claims.

Similar to Q1, Personal Lines umbrella was quieter in the quarter. We continue to vigilantly monitor umbrella to stay ahead of evolving industry trends, while achieving healthy price increases of approximately 23% in Q2. Both Auto and Home posted strong pricing gains in the second quarter. Auto pricing at 9.8% was slightly lower than in the first quarter, but still above long term loss trend. Home pricing ticked up sequentially to 15.7%.

Our homeowners book is fully transitioned to new terms and conditions in targeted states, with overall home exposures back to positive levels and consistent with longer term historical averages. We expect overall pricing to remain strong through the remainder of the year. Our pricing remains ahead of loss trends, positioning us to continue to achieve target profitability for 2025 in Personal Lines. Personal Lines growth was 3.7, an increase from the first quarter. New business momentum is especially evident in our target diversification states, with double digit growth both sequentially and year over year.

We are nearing the completion of planned exposure reductions. And while the geographic rebalancing of our Personal Lines portfolio will continue, we expect to return to positive PIF expansion in the fourth quarter of this year. Now turning to our core Commercial segment. We delivered a combined ratio of 93% and a combined ratio excluding catastrophes of 88.9%. We posted a strong underlying loss ratio of 56.5%.

This was 80 basis points above Q2 last year, which was a low watermark for the 2024 year. As expected, our second quarter twenty twenty five loss ratio is an improvement over the full year 2024. We’re seeing favorability in CMP as pricing above loss trend has earned in and large loss activity normalized from elevated levels last quarter. In commercial auto, we remain cautious in our current accident year picks. We expect pricing to elevate, seeking double digit increases in this line.

Net written premiums grew 4.4, led by 5.6% growth in small commercial, driven by double digit new business growth and strong stable retention. Middle market grew 2.4%, reflecting disciplined execution in a more competitive environment. Moving on to specialty. Our current accident year loss ratio ex cat was 49%, favorable to both expectations and the prior year quarter, primarily driven by excellent property results in Marine and Hanover Specialty Industrial, while liability coverages are tracking within expectations. We continue to expect go forward results to be in line with our low-50s long term target.

Specialty renewal pricing was 7.8%, while at the same time, retention improved sequentially to 81.8%, underscoring the continued appetite for our offerings. Pricing remains strong and in line with loss trends. We are very pleased with the performance in our specialty book and remain confident in our positioning to further capture attractive growth opportunities in our markets. Turning to reinsurance. We completed successful renewal of our property treaties on July 1.

The market response was very favorable, reflecting the effectiveness of our property and catastrophe management initiatives. The highlights of our current property reinsurance program are as follows. We renewed both treaties, our property per risk and cat occurrence, maintaining or enhancing structures relative to prior year. We issued our third and largest cat bond with expanded coverage. Positive investor interest allowed us to upsize this bond to $200,000,000 at the low end of price guidance.

We also added a new $100,000,000 traditional reinsurance layer on top of our existing reinsurance tower. Taken together, these changes have resulted in a $150,000,000 increase in reinsurance limits in our cat occurrence program that now exhausts at $2,050,000,000 while maintaining our $200,000,000 retention. We achieved better than expected financial outcomes, highlighted by a double digit reduction in risk adjusted reinsurance costs on our loss free cat program. The property per risk maintained the attachment point and was priced at better than original expectations. Moving on to investment performance.

Net investment income increased 16.7% in the quarter, driven by higher earned yields in our fixed income portfolio, reflecting both the favorable rate environment and continued growth in operating cash flows. And at the same time, our underwriting profitability is generating solid cash flows and reinforces the financial foundation of our business. Together with attractive yields, these elements not only support the continued growth and resilience of our asset base, but also position us to achieve meaningfully higher net investment income over time, further contributing to the overall earnings power of the company. We’re very pleased with the positioning and performance of our investment portfolio. Moving on to our equity and capital position.

Our book value increased 6% sequentially and 13.2% year to date. We continued to participate in share buybacks in Q2, demonstrating our commitment to returning capital to shareholders as a key component of our capital management strategy. From the April through July 28, the company repurchased approximately 295,000 shares of common stock, totaling $48,200,000 of which approximately $170,000 were purchased during the 2025 for $27,600,000 with the remaining balance purchased through a 10b5-one plan during July. We have approximately $244,000,000 of remaining capacity under our existing share repurchase program. Our third quarter cat load is expected to be 6.8%.

Now that our aggregation initiatives in personal lines and the underwriting initiatives in middle market are mostly complete, we are well positioned to profitably grow these portfolios along with small commercial and specialty. Accordingly, we expect growth of net written premiums to be in the 6% to 7% range for the 2025. Through the first six months of the year, we’ve delivered strong results that highlight the momentum we’ve built across the business, demonstrated by year to date operating return on equity of 18%, with both our underwriting and investment performance contributing. The momentum we’ve built gives us great confidence in our ability to continue delivering outstanding results in the second half of the year. We are very optimistic about our future with the fundamentals of our business strong, and we remain intently focused on executing our strategy.

In this dynamic environment, we are well positioned to deliver success this year and beyond. With that, we are ready to open the line for questions. Operator?

Operator: And our first question here will come from Michael Phillips with Oppenheimer. Please go ahead.

Michael Phillips, Analyst, Oppenheimer: Thank you. Good morning. I wanted to start with the Specialty segment. I kind of want to ask about the kind of decelerating rate environment there. And at what point does your current book kind of bump up against loss trends there, even though you’re still getting phenomenal results?

But maybe, Jack, your opening comments are part of the answer to that. In fact, I wanted to see if that’s the case because you’re really focused on the E and S and the small retail accounts there. And maybe the answer is over time that specialty segment starts to see a bit of a mix change than what your current book has? Anyway, that’s the question.

Jack Roche, President and CEO, Hanover Insurance Group: Great. Well, thanks for the question, Mike. I will let Brian chime in here, but am really proud of the fact that over a course of the last decade plus, we have developed a really diversified now high performing specialty business that really allows us to emerge to the market opportunities, but at the same point, understand where the competition lies and how we adjust to that. So but Brian, you can speak more specifically about how you’re managing through the competitive landscape.

Brian Salvatore, President of Specialty Lines, Hanover Insurance Group: Yes, sure. And Mike, a lot of your comments are really consistent with the way we’re thinking about this, right? So I would start by saying the pricing is still resilient. It’s still consistent with loss trend. And as you mentioned, the ongoing profitability of our portfolio looks very good.

But then where you kind of touched on that Jazz touched on, too, right, that we have increasingly differentiated ourselves, the ability to write that lower middle market and a small business where there is less volatility and the pricing can remain more resilient. And so as we continue to invest there and drive growth into the small part of our portfolio, really making meaningful differentiation for our agents because they’re investing in streamlining the placements of that kind of business, we’re just really well positioned.

Michael Phillips, Analyst, Oppenheimer: Okay. And I hate to ask on this one because it seems like a small number. But the commercial auto charge, it’s not a big piece of your business. But we’ve seen sort of a trend with number of companies where one quarter means two quarters makes three quarters. So, maybe just confidence that that’s not going to be the case for you guys that this could be the start of a trend in commercial auto?

Jeff Farber, CFO, Hanover Insurance Group: Thank you, Mike. We have favorable development in all segments. There’s $3,000,000 favorable in core and as we said, CMP and workers’ comp had some favorability in CLO auto we added to reserves. All of those items in core commercial were single digit non material amounts. For us, the commercial auto is a relatively small line.

It’s about $400,000,000 of premium. We’ve actually had PIF shrinking over the last several years and we’ve got a fairly small risk profile and the increase in reserves is IBNR. In fact, case reserve levels are down and IBNR is up significantly.

Michael Phillips, Analyst, Oppenheimer: Okay. Now thanks, Jeff. Last one, a quick small one, Jeff. You mentioned in your comments on personal auto, the bodily injury severity. Are you seeing more of those kind of higher type claims happen in this quarter that might suggest some warning signs there or was there anything kind of anomalous this quarter?

Jeff Farber, CFO, Hanover Insurance Group: Largely just prudence there with the frequency benefit that we’re seeing. It’s just appropriate what we’re hearing in the market and worrying about liability and lawyer involvement.

Michael Phillips, Analyst, Oppenheimer: Okay, good. Thank you. Appreciate it.

Operator: And our next question will come from Mike Zaremski with BMO. Please go ahead.

Mike Zaremski, Analyst, BMO: Good morning. Thanks. On the catastrophe load guidance for 3Q, I believe I heard a number in the high 6s. Can you provide color if that’s mostly that’s better than I think consensus? Is that improved view coming from much more so personal lines or a little commercial lines too?

And is there still a potential trajectory for the cat load to improve in outer years depending on how kind of the homeowners reshaping takes place or that’s baking in much of the portfolio reshaping?

Jeff Farber, CFO, Hanover Insurance Group: Yes, 6.8% is the number that we gave for the third quarter and again that’s an average annual load for the quarter versus a tail type of measurement. Over the last several years, we’ve done a lot of work personal lines as you know with deductibles and that’s helped home a lot and so personal lines will see some improvement, but also commercial lines in terms of thinning the larger PML items of cat risk. As far as future years, we continue to work on it. We’re getting a fair bit of rate and we’re optimistic. But I think Mike, it’s a little too early for us to be giving you a view of 2026.

Mike Zaremski, Analyst, BMO: Okay. That’s helpful. Pivoting to the commercial lines competitive environment, all commercial not just core commercial. When we saw pricing this quarter, I think pricing held up a lot better than peers. I’m guessing that is mostly because you’re a bit underweight property versus peers.

I don’t know if you have any thoughts on that. But I guess we’re seeing signs of increased competition. Would you expect the pricing environment to subside a bit on a go forward basis at a macro level? Or I guess a lot of investors also asked us about whether small commercial can enter a soft market? Thanks.

Jack Roche, President and CEO, Hanover Insurance Group: Mike, this is Jack. I’ll say a few words here and then let Dick Levy chime I think this is a point at which the real diversification of our portfolio plays to our advantage, right, not only personal lines to commercial lines, but also within commercial lines across core commercial and specialty. We still have a healthy percentage of our business in property, but we tend to play on the lower side of the spectrum. We’re not getting caught up in the layered property or some of the dynamics that are particularly challenging in the middle market space or the higher end of specialty. But I think what we see is we’re probably in a transitionary period where while there’s some competitive pressure coming on property because the margins are improving so quickly that the liability pricing is still building.

And my guess is that if you’re a balanced portfolio like we are, where you have a healthy amount of property and casualty, that will create a different level of pricing stability than if you’re, for example, an E and S property shop or somebody that’s really overweighted in that part of the cycle. Dick, you want to

Dick Levy, Chief Operating Officer and President of Agency Markets, Hanover Insurance Group: add Yes. I think you said it well. Our resiliency comes from where we play. So the not only our account focus, but our small account focus where the pricing pressures probably they don’t show up as much as they do in the higher end property spaces. So and you’ve got puts and takes by various lines.

So obviously the property is coming down a bit, but liability we certainly view is continuing to harden. Commercial auto definitely needs to continue to harden and drive more rate or comp maybe flattening coming up at some point. So we believe because of where we play and those dynamics that will continue to show some resiliency. And then your last point about small commercial softening, we just feel so strongly about our value proposition and what we offer in the market, broad appetite, ease of doing business, local presence, strong distribution strategy, a customer service center that helps drive retention up. All that comes together and we just feel really optimistic about our small commercial sustaining the performance.

Mike Zaremski, Analyst, BMO: Got it. Helpful. And maybe lastly, one last one in on investment income. The trend has been a friend to you all and investors. From and we just simply use the forward curve.

You have a lot more data than us, but it feels like there’s some conservatism within the current guide, which we use to project the forward as well. Is there any nuances to your investment income guide that would have some level of conservatism in it somehow or maybe we just need to go offline and we can kind of understand why we’re materially higher? Thanks.

Jeff Farber, CFO, Hanover Insurance Group: Yes. Thank you, Mike. It’s we issue our guide at the beginning of the year and we’re comfortable with that. Nobody really knows at the beginning of the year what’s going to happen with interest rates and I think we’ve been very fortunate that interest rates have remained high. So each and every week we’ve got things maturing at low coupons and they get replaced with things that are higher coupons.

So we’ve been performing well. That performance is not anomalous. It’s driven by strong cash flows and strong renewal, I should say, reinvestment rates and I expect that to continue.

Mike Zaremski, Analyst, BMO: Jeff, could you share your reinvestment rate? Thanks.

Jeff Farber, CFO, Hanover Insurance Group: It varies day to day depending on spreads and rates, but generally in around the 5% or low 5% level and that’s certainly accretive. It depends on each particular week what’s rolling off, which tends to be lower than what the current portfolio yield is. So there’s still quite a bit of pickup between the reinvestment level and what’s rolling off on a daily, weekly, monthly basis.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: Thank you.

Operator: And our next question will come from Paul Newsome with Piper Sandler. Please go ahead.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group1: Good morning. Thanks for the call. I was hoping you could touch on a couple of broader issues. One is, could you talk a little bit more about what’s going on with the distribution side of your personal lines business? I know you’ve been shifting around from a retail perspective, but are you in an active position to add a lot of states prospectively?

And what are you thinking about with that over time?

Jack Roche, President and CEO, Hanover Insurance Group: Paul, this is Jack. I’ll start us off and see if Dick has something to add. I think overall, we’re comfortable with our geographic footprint as it is today. While we have the ability to move into additional states at the right time, we’re really not moving swiftly in that direction. What we are doing though is further diversifying our business across the PL footprint that we have.

And part of that accelerated growth in some of the states where we’re less penetrated is coming from adding additional agents on top of just penetrating the ones that we have. So as you might imagine, being the best account writer in the independent agency space attracts a lot of attention. We have an awful lot of agents that are coming to us versus us going to them saying we’d love to have the Hanover Platinum and Prestige capability at a time when people are struggling, particularly on the home side of the business. So we’re leaning into that opportunity and we’re doing that without compromising our select distribution approach. But there’s no doubt that adding more agents in the right territories to help us grow and diversify is a deliberate part of our strategy.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group1: And then a very different question. You spent a lot of time in the opening remarks talking about your efforts on technology and segmentation, which all sound great. But as an outsider, we have a double of a time trying to figure out which company is doing a better job than others. Do you have thoughts on sort of where we should look specifically that we can say, listen, here, Hanover has definitely got something that’s different and unique than others. I think in the past you had sort of an interesting way you help brokers evaluate their own businesses.

But just curious if there’s something that we can point to as outsiders that we can say, listen, this is really where we can see the difference?

Jack Roche, President and CEO, Hanover Insurance Group: Yes. Paul, first of all, it’s a very good and important question. And so I’m going to say a couple of things and I’m going to allow Dick to chime in here, because you probably saw that in enhancing Dick’s role earlier this year to be our Chief Operating Officer, the main focus beyond running the businesses that he runs today is to help lead and work with our Chief Investment or excuse me, Chief Information Officer to pursue targeted tech driven investments that are geared towards further enhancing our operating models and our operating efficiency. And frankly, we’re quite excited about some of the pursuits that we have. And Dick, along with Will Lee, our Chief Information Officer and the other business leaders are having an even more coordinated effort about where is it an enterprise effort versus a bespoke effort to one part of the organization, whether that be business unit or operating engine.

So, Maybe Dick, you want to

Dick Levy, Chief Operating Officer and President of Agency Markets, Hanover Insurance Group: share I’ll just add a few points and try to get to the heart of your question, Paul. It’s a very good one and I think it is hard for an outsider to see the impact or benefits of it, but I would just challenge you to keep asking questions of carriers as where they’re placing dollars and what benefits they’re seeing from it. So I could geek out on this topic, Anya, and we could spend some more time on it. But we absolutely are targeting our efforts on our transformation work, thinking about it as a growth enabler really to help us scale the company. So it’s about scalability.

And so that means getting into your operating models and your end to end kind of process improvements across your domains, underwriting, operations, claims, but then also in a horizontal domain like you heard some of Jack’s commentary about submission, triage, call synthesis. So when those things come online, you will see impact and benefit. So it’s going to take some time, but we are thrilled. And I would say a differentiator about us is that our size is our friend in this space because I’m able to get all the business leaders and the functional leaders aligned on those priorities. Larger companies have a heck of a time kind of gaining that alignment.

So that’s going to be an advantage. Back to where you started the question, yes, I would tell you, our ease of doing business, our TAP sales platforms, they’re as good as the best in the industry, hard to differentiate perhaps at the top of the stack. But our agency insight tools and capabilities are bar none the best in the industry. And that leads to our consolidation capabilities, which as you know is becoming more and more important now in the flow businesses as agents buy more agents and attempt to consolidate the markets that they use. So that I would put at

Jack Roche, President and CEO, Hanover Insurance Group: the top of the list. So we will try to bring more to the as we get further along in our development. But I think one of the reasons why I highlighted it this particular quarter is because we’re really starting to see movement and some progress that I think will demonstrate that value. And in future calls, we’ll try to be even more specific about what that looks like.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group1: Thank you. Appreciate the help as always. Thanks.

Jeff Farber, CFO, Hanover Insurance Group: Thanks, Paul.

Operator: And our next question will come from Meyer Shields with KBW. Please go ahead.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: Thanks. I just had a couple of quick modeling questions. First, did the reserve adjustment to commercial auto translate into any changes to the accident year ’25 loss pick for that line?

Jeff Farber, CFO, Hanover Insurance Group: We did increase our loss pick in commercial auto in core commercial in the current year. So while overall it was a sequential meaningful decline by a few points, it was probably 80 basis points or so higher than year over year, but largely just prudence to reflect what we were doing in the prior years.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: Okay. So that’s embedded in the quarterly loss ratio?

Jeff Farber, CFO, Hanover Insurance Group: Correct.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: And these are two separate points, but when we look at I guess reinsurance pricing on the one hand and the expected inflection in the homeowners policy count going forward, is there any change in the underlying loss or underlying combined ratio trajectory from either of those two factors?

Jeff Farber, CFO, Hanover Insurance Group: Reinsurance itself, as we spoke about during our prepared remarks, the cost of reinsurance, while it goes up in total, on a risk adjusted basis, it comes down. So it should be on the margin helpful to the overall economics of the homeowners line.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: Okay. And then is there something analogous to the personal auto new business penalty when you start growing homeowners?

Jack Roche, President and CEO, Hanover Insurance Group: Yes. This is Jack. I mean, listen, we generally new business penalty in our industry comes from two basic areas. You don’t know that business as well as you do your renewal book and you tend to price it more aggressively to get it and then mature the pricing over time. We’re at a very unique time in the cycles where the pricing on new business and renewals is remarkably similar.

And particularly in home where we’re being very disciplined and the competition is not terribly aggressive. So I would say in the short term, we are at a very unique time where we’re very comfortable with home pricing and frankly the quality of the business that we’re bringing through the door and that gives me great confidence.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group0: Okay. Fantastic. Thank you so much.

Operator: And this concludes our question and answer session. I’d like to turn the conference back over to Oksana Lukasheva for any closing remarks.

Oksana Lubyashova, Investor Relations, Hanover Insurance Group: Thank you everybody for your participation today and we’re looking forward to talking to you next quarter.

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