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On Thursday, Evercore ISI maintained its positive stance on Zoom Video Communications Inc (NASDAQ:ZM) shares, reiterating an Outperform rating and a price target of $115.00. This target aligns with InvestingPro’s analysis, which indicates Zoom is currently undervalued, supported by a favorable PEG ratio of 0.45 and an impressive financial health score of "GREAT." The firm’s analysts highlighted Zoom’s consistent operational execution and the growth of its newer product offerings, which include Workvivo, CCaaS, and Phone.
Zoom’s contact center business has become a pivotal element in the company’s growth narrative, now generating triple-digit millions in annual recurring revenue (ARR) and expanding at a rate of 60% year-over-year. The majority of Zoom’s largest deals this quarter involved competitive cloud replacements, and there was a notable 10% year-over-year shift in license mix in favor of the higher-tier Elite SKU, which costs $179 per agent per month.
Despite broader economic headwinds, the impact on Zoom was minimal, mainly affecting a small segment of large U.S. enterprise customers. Management commented that these conditions resulted in longer sales cycles and heightened scrutiny of deals. However, the forward guidance was cautiously optimistic, with management raising the full-year guidance by $15 million. This cautious outlook was underscored by a planned price increase for online pro monthly users starting June 1, expected to contribute $10 million to the raised guidance.
Financially, Zoom’s margins met expectations, with InvestingPro data showing robust gross margins of 75.79% and a healthy current ratio of 4.56. The company reiterated its forecast of $1.7 billion in free cash flow (FCF) or 35.5% margins by FY26, building on its strong cash position and minimal debt levels. On the mergers and acquisitions front, Zoom continues to search for the right assets that align with its product, talent, and culture, focusing on small-to-medium-sized acquisitions.
The company’s latest financial results also indicated that customer churn in the online segment has likely stabilized, suggesting that the worst may be over for this segment. However, the net revenue retention (NRR) in the enterprise segment remained steady at 98%, falling short of expectations for an immediate increase. Any significant improvement in enterprise NRR is now anticipated to potentially occur in FY27.
Zoom’s quarterly report exceeded revenue expectations, posting $1,174.7 million in revenue, a 2.9% increase year-over-year, and surpassing the consensus estimate of $1,166.3 million. For deeper insights into Zoom’s financial performance and growth potential, InvestingPro subscribers can access a comprehensive Pro Research Report, part of an exclusive collection covering 1,400+ top US stocks, which provides detailed analysis of the company’s valuation, growth metrics, and market position. Gross margins slightly contracted year-over-year to 79.2% due to investments in AI but still outperformed the consensus of 78.9%. Operating margins were reported at 39.8%, slightly down from the previous year, yet better than the 38.4% consensus. Earnings per share (EPS) of $1.43 exceeded projections of $1.31. Operating cash flow (OCF) was slightly below consensus at $489.3 million, while FCF of $463.4 million, representing 39.4% margins, was just above the consensus of $454.4 million. Remaining performance obligations (RPO) grew to $3.87 billion, marking a 5.8% increase year-over-year.
In other recent news, Zoom Video Communications reported its first-quarter earnings for 2025, surpassing Wall Street’s expectations with earnings per share (EPS) of $1.43, compared to the forecast of $1.31. Revenue met expectations at $1.17 billion, marking a 3% year-over-year increase. Zoom raised its full-year revenue guidance to between $4.8 billion and $4.81 billion, reflecting a 3% year-over-year growth. Goldman Sachs and JPMorgan both increased their price targets for Zoom, with Goldman Sachs raising it to $87 and JPMorgan to $85, while maintaining Neutral ratings. These adjustments followed Zoom’s earnings beat and a modestly raised fiscal year 2026 guidance, considering improved foreign exchange dynamics. Despite strong enterprise revenue growth of 6% year-over-year, Zoom faces macroeconomic challenges, particularly with larger U.S. enterprise customers, which has led to more cautious sales forecasts. The company plans a $1 price increase for its Online monthly Pro subscriptions, expected to improve the Online segment’s outlook by $10-15 million. Zoom’s recent innovations, such as the Custom AI Companion, have received positive feedback, though they are not expected to materially contribute to revenue in fiscal year 2026.
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