Calix and Ozmo partner to improve broadband support

Published 07/05/2025, 20:14
Calix and Ozmo partner to improve broadband support

BLACKSBURG, VA - Calix, Inc. (NYSE:CALX), a $2.7 billion market cap player in the transformation of the broadband industry, has teamed up with Ozmo, a provider of enterprise tech support solutions, to enhance customer service experiences for internet subscribers. According to InvestingPro data, Calix maintains a strong financial position with more cash than debt on its balance sheet and liquid assets exceeding short-term obligations. This strategic partnership combines Calix’s Broadband Platform and SmartLife™ managed services with Ozmo’s advanced support technology.

The collaboration aims to equip broadband service providers (BSPs) with the necessary tools to deliver precise and efficient support across all customer interactions. "Broadband service providers today must deliver more than connectivity - they must create exceptional subscriber experiences from day one," stated Stephen Eyre, vice president of the Calix Partner Community. The company’s strategic initiatives come as analysts maintain an optimistic outlook, with six analysts recently revising their earnings estimates upward for the upcoming period, as revealed by InvestingPro.

The integration of Calix Service Cloud with Ozmo’s platform is designed to reduce resolution times, improve agent confidence, and increase customer satisfaction. The partnership aligns with Calix’s mission to simplify BSP operations, foster innovation for subscribers, and enhance value for their communities.

Aaron Herrington, co-founder and chief growth officer at Ozmo, emphasized the collaboration’s role in equipping support teams and subscribers with better tools and faster answers, crucial when customer expectations are at their peak.

The initiative offers an integrated solution to lower call volumes, relieve pressure on support staff, and enable subscribers to independently resolve issues. Together, Calix and Ozmo aim to provide proactive support experiences that drive loyalty, reduce churn, and set BSPs apart in a competitive market.

Based on a press release statement, this partnership underscores the commitment of both companies to improve customer service in the broadband sector. Calix and Ozmo’s combined efforts promise to bring innovative solutions to the forefront of tech support, enhancing the overall subscriber experience. Trading near its 52-week high with a strong return of 39% over the past year, Calix demonstrates robust market momentum. For deeper insights into Calix’s financial health, growth prospects, and comprehensive analysis, investors can access the detailed Pro Research Report available on InvestingPro, which covers over 1,400 top US stocks with actionable intelligence for smarter investing decisions.

In other recent news, Calix Inc. reported strong financial results for the first quarter of 2025, exceeding both earnings per share (EPS) and revenue expectations. The company achieved an EPS of $0.19, surpassing the forecasted $0.13, and reported revenue of $220.24 million, beating the expected $207.3 million. Calix’s non-GAAP gross margin reached a record 56.2%, and the company added 16 new Broadband Service Provider customers during the quarter. Looking ahead, Calix projects Q2 2025 revenue between $221 million and $227 million, anticipating continued growth across its residential and business segments.

The company’s strategic focus on innovation and customer acquisition has been a key driver of its strong performance. Calix’s expansion of product offerings, such as the SmartBiz and Smart MDU platforms, has positioned it favorably within the broadband industry. Analysts from firms like Needham and Company have noted the company’s robust operational strategy and market position. Furthermore, Calix maintains a healthy financial standing with $282 million in cash and investments, and it achieved double-digit growth in free cash flow for the eighth consecutive quarter.

Despite potential challenges such as global supply chain dependencies and market saturation, Calix remains confident in its growth projections. The company does not rely on potential BEAD funding for its financial forecasts, demonstrating strategic independence. Analysts have highlighted the resilience of broadband demand, and Calix’s ability to adapt to changing market conditions continues to inspire investor confidence.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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