Cerillion named in two Gartner AI reports for telecom sector

LONDON - Cerillion plc (AIM:CER), a provider of billing, charging and customer relationship management software solutions, has been recognized in two Gartner reports focused on artificial intelligence in the telecommunications industry, according to a company press release.

The software provider was named in Gartner’s "Magic Quadrant for AI in CSP Customer and Business Operations" and "Critical Capabilities for AI in CSP Customer and Business Operations," both published on August 26, 2025.

The reports evaluated vendors on criteria including market understanding, product strategy, sales strategy, innovation and customer experience, assessing both "completeness of vision" and "ability to execute."

Cerillion’s recognition follows its investment in AI-powered capabilities embedded in its pre-integrated BSS/OSS suite and BSS/OSS-as-a-Service solutions. The company’s approach includes a flexible model supporting various large language models, allowing customers to use the technology without requiring specific AI expertise.

The company’s strategy focuses on rapid time-to-market, consistent omnichannel experiences, low-code/no-code adaptability, and standards-based integration through TM Forum Open APIs.

This recognition adds to Cerillion’s inclusion as a Representative Vendor in two other Gartner Market Guides published earlier this year: "Market Guide for CSP Customer Management and Experience Solutions" in June and "Market Guide for CSP Revenue Management and Monetization Solutions" in March.

"We’re delighted to be recognised in these new Magic Quadrant and Critical Capabilities reports for AI in CSP customer and business operations," said Louis Hall, CEO of Cerillion plc.

Gartner does not endorse vendors in its research publications, and its reports represent the opinions of its research organization rather than statements of fact.

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