Concentrix launches AI-powered customer experience tools

Published 30/07/2025, 21:22
Concentrix launches AI-powered customer experience tools

NEWARK, Calif. - Concentrix Corporation (NASDAQ:CNXC), a $3.48 billion market cap company with robust revenue growth of 11.3% over the last twelve months, announced on Wednesday the latest release of its iX Hero product, adding two new features to its Intelligent Experience suite.

The updated offering introduces Harmony, which enhances speech patterns for clearer pronunciation, and Clarity, which provides background noise suppression for customer interactions.

According to a company press release, studies conducted in production environments showed the AI technologies helped boost Communication Scores by 33.6% and Net Promoter Scores by 22.3%.

PODS, a moving and storage company that uses iX Hero, has reported increased sales close rates this year with the technology, according to Bob Fowler, Chief Information Officer at PODS.

"We’ve blended decades of human connection insight with cutting-edge technology to help our clients create clearer, more captivating experiences for every customer," said Ryan Peterson, Chief Product Officer at Concentrix.

The company stated the product is now available globally and is optimized for customer experience teams in the Philippines, India, and Latin America.

Concentrix, a Fortune 500 company, provides technology and services solutions to over 2,000 clients across 70+ markets worldwide. For detailed insights into CNXC’s growth prospects and comprehensive analysis, check out the full company research report available on InvestingPro, which covers over 1,400 US stocks with expert analysis and actionable intelligence.

In other recent news, Concentrix Corporation reported its second-quarter earnings for 2025, presenting a mix of results. The company’s earnings per share (EPS) came in at $2.70, which did not meet analysts’ expectations of $2.78. On a positive note, Concentrix’s revenue surpassed forecasts, reaching $2.42 billion compared to the anticipated $2.38 billion. These recent developments highlight the company’s ability to exceed revenue projections despite missing EPS estimates. The earnings announcement was followed by a notable stock movement, although stock price changes are not the focus here. Investors may find these financial results significant as they reflect the company’s current performance. Analyst reactions to these earnings have not been detailed, but such insights often influence market perceptions. As Concentrix continues to navigate its financial landscape, these results offer a snapshot of its recent fiscal health.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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