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WASHINGTON - ibex (NASDAQ: IBEX), a prominent provider of business process outsourcing (BPO) and AI-driven customer engagement solutions, whose stock has delivered an impressive 80% return over the past year, today announced the appointment of Ricky Fields as the Global Head of Business Development for its next-generation AI solutions platform, Wave iX. Fields will be responsible for leading the company’s new go-to-market strategy, focusing on scaling Wave iX across various industries that require high-performance, autonomous customer experience solutions. According to InvestingPro analysis, ibex maintains a strong financial position with a healthy current ratio of 1.67 and operates with moderate debt levels, suggesting solid backing for its expansion plans.
With over 25 years of experience in scaling technology at companies like Google and Avaya, Fields brings a wealth of strategic and technical expertise to ibex. His appointment is expected to accelerate the company’s BPO 3.0 strategy and reinforce Wave iX’s position as a leading AI-native customer experience (CX) platform.
CEO of ibex, Bob Dechant, expressed confidence in Fields’ ability to drive the company’s go-to-market efforts and reset industry standards for customer experience. Fields’ track record of fostering customer engagement aligns with ibex’s vision to modernize traditional CX models.
The integration of Fields into the ibex team aims to unlock new opportunities for intelligent AI agents to deliver scalable and impactful outcomes. Under his leadership, Wave iX is anticipated to further contribute to new revenue generation through AI, business insights, and operational excellence.
ibex operates approximately 30 global CX delivery centers and employs over 31,000 people worldwide. The company’s AI-powered ibex Wave iX solutions suite is part of its commitment to delivering superior customer experiences for leading companies in various sectors, managing nearly 175 million critical customer interactions annually.
This strategic move is based on a press release statement and reflects ibex’s ongoing efforts to enhance its offerings in the customer experience industry. Trading at a P/E ratio of 13.6 with a market capitalization of $382 million, ibex appears undervalued according to InvestingPro Fair Value metrics. Discover 10+ additional exclusive ProTips and comprehensive analysis in the Pro Research Report, available with an InvestingPro subscription.
In other recent news, IBEX Ltd reported record revenue of $140.7 million for Q3 2025, marking an 11% increase from the previous year. The company also posted an adjusted earnings per share (EPS) of $0.82, surpassing market expectations. This strong financial performance led IBEX to raise its full-year revenue guidance to between $540 million and $545 million. Additionally, IBEX launched its Wave IX AI solutions, which focus on enhancing customer interaction and language translation, as part of its strategic advancements in AI. The company has expanded into new markets, including India, contributing to its revenue growth. Meanwhile, Baird analysts downgraded IBEX’s stock from Outperform to Neutral, setting a price target of $30. This decision was influenced by the stock’s significant appreciation over the past year and its current valuation. Despite the downgrade, Baird analysts remain positive about IBEX’s growth potential, especially as concerns about Generative AI within the industry begin to subside.
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