Informatica earns fifth consecutive J.D. Power certification

REDWOOD CITY, Calif. - Informatica (NYSE:INFA) has received its fifth consecutive J.D. Power certification for Outstanding Customer Service Experience in Technical Support and a 2025 Technology & Services Industry Association (TSIA) Star Award for Excellence in Content Strategy, according to a press release statement.

The enterprise AI-powered cloud data management company, which has seen its stock surge 44.7% over the past six months, has also unveiled enhancements to its 2025 Customer Success Offerings. The updated services include an AI-powered automation platform with three premium capabilities available to customers at no additional cost: Platform Insights, Upgrade Intelligence, and Deployment Automation.

Additional improvements include Business Impact Prioritization, which offers 50% faster target response times for high-impact incidents, and Priority Event Assurance providing dedicated technical support during critical business events such as major releases and cloud migrations.

"Informatica’s dedication to the customer experience is evident in their results," said Mark Miller, Practice Leader, Customer Service Advisory at J.D. Power. "The certification evaluation process Informatica went through is very rigorous, and includes a detailed review of people, process and technology practices."

Craig Bradshaw, Technical Solution Architect at British Airways, noted, "Informatica is invested in our success and works closely with us to understand our needs and quickly facilitate expert help where needed."

The J.D. Power certification follows an assessment of Informatica’s assisted service operations and customer satisfaction metrics. The company’s Quality of Service initiatives include real-time sentiment analysis and in-depth interaction reviews.

Ansa Sekharan, Executive Vice President and Chief Customer Officer at Informatica, said the company is "thrilled to introduce new innovations as part of our 2025 success offerings release - most notably our in-product engagement which empowers customers to gain more value directly within their Informatica experience."

Informatica serves approximately 5,000 customers in nearly 100 countries, including over 80 of the Fortune 100 companies, generating annual revenue of $1.66 billion. InvestingPro analysis suggests the stock is currently slightly undervalued, with additional insights available in the comprehensive Pro Research Report, part of InvestingPro’s coverage of over 1,400 US equities.

In other recent news, Informatica reported total revenue of $407.3 million for the second quarter of 2025, marking a 1.7% increase compared to the previous year. The company’s subscription revenue reached $287.0 million, reflecting a 9% growth year-over-year, with a positive impact of approximately $3.8 million from foreign exchange rates. In another development, Informatica has expanded its AI-powered data management solutions on Oracle Cloud Infrastructure, introducing new integrations aimed at enhancing enterprise data management across hybrid environments. This expansion includes an agentic AI blueprint that is now generally available, featuring pre-built connectors and a comprehensive API layer.

Furthermore, DA Davidson has adjusted its price target for Informatica, increasing it to $25 from $18, while maintaining a Neutral rating. In contrast, Guggenheim downgraded Informatica’s stock rating from Buy to Neutral, citing the pending acquisition by Salesforce as the reason for the change. These developments highlight the dynamic environment surrounding Informatica as it navigates its financial performance and strategic partnerships.

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