IQStel launches AI-powered call center service targeting $496B market

Published 15/07/2025, 13:38
IQStel launches AI-powered call center service targeting $496B market

NEW YORK - IQStel Inc. (NASDAQ:IQST), a technology company with a current market capitalization of $26.93 million and a "Fair" overall financial health score according to InvestingPro, announced Tuesday the launch of IQ2Call, an AI-powered call center service developed by its subsidiary Reality Border.

The service, which eliminates wait times and offers scalability features, is currently being deployed with initial customers in Spain and the United States as part of its global rollout.

IQ2Call integrates IQSTEL’s telecommunications infrastructure with artificial intelligence to provide enterprise-grade performance, real-time analytics, and the ability to scale from 1 to 100+ agents instantly.

"IQ2Call is a game-changer," said Leandro Iglesias, CEO of IQSTEL, in the press release. "It empowers companies to reinforce their brand with instant service, intelligent automation, and seamless scalability."

While InvestingPro analysis indicates the company faces challenges with weak gross profit margins of 3.05% and cash burn concerns, the global call center services market presents significant opportunities, valued at approximately $496 billion in 2024, with projections to exceed $750 billion by 2030, according to the company statement.

Key features of the service include zero wait time for customers, automatic scaling during demand surges, support for over 50 languages, and 24/7 coverage. The company claims the system can automate up to 95% of interactions across multiple languages.

The launch aligns with IQSTEL’s strategy to expand beyond traditional telecom services and deliver higher-margin solutions. The company offers flexible implementation plans including full AI, hybrid, or human-first approaches for various business sectors.

IQSTEL reported revenue of nearly $300 million last year, up from $13 million in 2018, demonstrating remarkable growth with a 69.01% year-over-year increase. The company is forecasting $340 million for fiscal year 2025, according to the announcement. InvestingPro’s Fair Value analysis suggests the stock may be currently undervalued, despite facing profitability challenges in the near term.

The company operates in 21 countries with approximately 100 employees, serving a global customer base with various telecom, fintech, and cybersecurity solutions.

In other recent news, IQSTEL Inc. has reported a preliminary net revenue of approximately $77.8 million for the first four months of 2025, marking a 12% increase compared to the same period last year. This aligns with the company’s expectations and supports its full-year revenue forecast of $340 million. Additionally, IQSTEL has made a significant move by acquiring a 51% stake in fintech company GlobeTopper, which is expected to generate over $65 million in profitable revenue in 2025. The acquisition is structured with $200,000 in staged cash payments and $500,000 in restricted IQSTEL common stock, alongside performance-based earn-outs. In a strategic financial maneuver, IQSTEL also announced a $6.9 million reduction in debt, which will be reflected in the company’s Q3 2025 financial reports. This debt reduction is expected to save the company $0.92 million in interest, enhancing cash flow and operational flexibility. The company forecasts over $3 million in adjusted EBITDA for 2025, supported by operational efficiencies and a focus on high-margin services. IQSTEL’s recent uplisting to NASDAQ is anticipated to boost its visibility among institutional investors. CEO Leandro Iglesias has expressed confidence in maintaining the company’s growth trajectory, particularly with the recent acquisition expected to contribute significantly to revenue.

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