MeridianLink names Denise Cox as chief customer officer

IRVINE, Calif. - MeridianLink, Inc. (NYSE:MLNK), a $1.2 billion market cap financial technology company, has appointed Denise Cox as its new Chief Customer Officer, the company announced in a press release Tuesday.

Cox, who brings over 20 years of experience leading customer-facing functions at technology companies including Olo, Omnicell, Cisco and NetApp, will oversee MeridianLink’s services, support and customer success teams. The appointment comes as the company, which generated $320 million in revenue last year with 5% growth, maintains a strong liquidity position with current assets more than twice its short-term obligations.According to InvestingPro, which offers comprehensive analysis of over 1,400 US stocks, MeridianLink shows several promising indicators including expected net income growth this year. Subscribers can access 8 additional key insights about the company’s financial health and market position.

"Denise is a passionate and experienced leader who understands how to build lasting customer relationships while enabling growth and scale," said Larry Katz, President and CEO designate of MeridianLink.

Before joining MeridianLink, Cox served as Chief Customer Officer at Olo, a restaurant technology platform, where she introduced new professional services offerings and enhanced customer onboarding processes. She previously held senior executive roles leading global post-sale services and support functions.

Cox holds an M.S. in Information Systems from Pace University and a B.A. in Communication from the State University of New York at Albany. She is based in Apex, North Carolina.

MeridianLink provides cloud-based digital lending, account opening, background screening, and data verification software solutions for financial institutions and consumer reporting agencies. Currently trading near its 52-week low of $15.49, the stock has seen significant movement from its high of $25.33. The company has been in operation for more than 25 years.

In other recent news, MeridianLink Inc reported its Q1 2025 earnings, revealing a revenue of $81.5 million, slightly surpassing the forecasted $81.34 million. However, the company’s earnings per share (EPS) fell short of expectations, coming in at $0.09 versus a forecast of $0.16. Despite this EPS miss, MeridianLink’s stock experienced a rise during regular trading hours. The company announced a leadership transition with Larry Katz set to become the CEO, emphasizing a focus on AI-powered innovations and product enhancements. Analysts from Raymond James and Barclays have shown interest in the company’s strategic direction and consumer lending growth, respectively. MeridianLink also reported a 5% year-over-year growth in total revenue, with significant contributions from lending software and consumer lending, which grew by 10% and 11% year-over-year. The company’s adjusted EBITDA was $34.8 million, representing a 43% margin, and free cash flow was $40.6 million, accounting for 50% of revenue. Looking ahead, MeridianLink has set a revenue guidance range of $326 million to $334 million for the full year 2025.

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