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LONDON - Marks and Spencer Group PLC (LSE:LON:MKS) has reported that it is actively managing a cyber incident that has prompted temporary operational changes in its stores. The company assured customers that, despite these adjustments, its retail locations continue to operate, and its online platforms, including the website and app, are functioning normally.
The incident, which came to light in the past few days, led M&S to implement protective measures aimed at safeguarding customer data and business operations. While the nature of these changes was not specified, the company expressed regret for any inconvenience caused to customers.
To address the situation, M&S has enlisted the help of external cybersecurity specialists. These experts are working alongside the company to investigate the cyber incident and to fortify the network against potential threats. The company’s initiative is to ensure the continuity of customer service without disruption.
In line with regulatory requirements, M&S has notified the appropriate data protection supervisory authorities and the National Cyber Security Centre about the incident. The company underscored the importance of customer trust and committed to providing updates if new developments arise.
The cybersecurity event occurs as M&S concluded its financial year on March 29, 2025. The retailer is scheduled to announce its full-year results on May 21, 2025.
This article is based on a press release statement from Marks and Spencer Group PLC.
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