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JERSEY CITY - Optimum, a provider of fiber internet, mobile, and TV services, has signed a multi-year agreement with Amdocs (NASDAQ:DOX), a $9.4 billion market cap technology company with strong financial health, to extend their managed services engagement using Amdocs’ AI offerings, according to a press release statement. InvestingPro data shows Amdocs maintains a healthy balance sheet with moderate debt levels and consistent dividend payments for 14 consecutive years.
The collaboration will utilize Amdocs’ amAIz Suite, a telco-grade AI platform, to implement new solutions including an AI-powered Bill Presenter and GenAI Care Agent. The Bill Presenter aims to provide more intuitive billing experiences, while the Care Agent will support customer representatives with inquiries about plan changes, promotions, and fees.
The agreement will also support Optimum’s efforts to modernize its billing infrastructure and address legacy system challenges.
"At Optimum, we are undergoing work that is transforming our business from the inside out, including the modernization and evolution of our technology foundation through various AI tools and partner solutions," said Luciano Ramos, Chief Product and Technology Officer at Optimum.
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, noted that the collaboration addresses "the growing need for smart, scalable operations that go beyond traditional IT services."
Both executives are scheduled to participate in a fireside chat titled "Amdocs & Optimum - Verticalizing AI for Telcos" at TM Forum, Innovate Americas in Dallas today at 11AM local time.
Amdocs reported revenue of $5.00 billion in fiscal 2024 and is listed on the NASDAQ Global Select Market.
In other recent news, Amdocs reported its Q3 2025 earnings, highlighting a revenue of $1.140 billion. This figure exceeded forecasts and represented a 3.5% increase compared to the same period last year. However, the company’s earnings per share (EPS) of $1.39 did not meet the expected $1.45. Despite this shortfall in EPS, Amdocs continues to maintain a strong market position, largely due to its advancements in cloud services and AI technologies. These recent developments underscore the company’s ongoing efforts to leverage innovative solutions to drive growth. Investors are closely watching Amdocs’ performance, especially in light of its revenue achievements and the missed EPS target. The company’s strategic focus on technology appears to be a significant factor in its revenue growth. Analyst opinions and future expectations from firms are not detailed in the recent news.
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