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BEDMINSTER, NJ - Peapack-Gladstone Financial Corporation (NASDAQ Global Select Market: PGC) and its wealth management division, Peapack Private Bank & Trust, have announced the appointment of Carlos A. Pacheco as Senior Vice President, Director of Enterprise Client Experience. Pacheco, who has been with the company since 2018, will now be responsible for leading initiatives aimed at enhancing client interactions and satisfaction across the organization.
In his new role, Pacheco will focus on developing and executing strategies that improve the client experience. This includes overseeing client relationship surveys to identify areas for improvement, implementing changes in the client contact center, driving the adoption of artificial intelligence to better client interactions, and spearheading bank-wide process improvements.
With a banking career spanning 25 years, Pacheco brings a wealth of experience to his new position. Prior to joining Peapack Private, he served in various operational roles at New Jersey Community Bank and 1st Constitution Bank, among others. His background includes managing deposit operations, electronic banking divisions, and emphasizing process automation and digital banking strategies.
Peapack-Gladstone Financial Corporation, with total assets of $7.0 billion and assets under management and/or administration of $11.9 billion as of December 31, 2024, is a New Jersey-based commercial bank that emphasizes a client-centric approach. The bank, which has maintained dividend payments for 28 consecutive years according to InvestingPro, offers a range of services including wealth management, investment banking, and personal banking solutions. Currently trading below its Fair Value, the stock presents potential opportunities for value investors.
The promotion of Pacheco is part of the bank’s ongoing efforts to align its strategies with client needs and expectations, fostering a collaborative environment that contributes to the organization’s success. InvestingPro analysis shows the company maintains a FAIR Financial Health Score, with additional metrics and insights available to subscribers. This information is based on a press release statement from Peapack-Gladstone Financial Corporation.
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