RingCentral and NICE extend partnership for AI-powered communications

BELMONT, Calif. & HOBOKEN, N.J. - RingCentral, Inc. (NYSE:RNG) and NICE (Nasdaq:NICE) have renewed their collaboration through a multi-year extension of their partnership agreement, according to a press release statement issued by the companies.

The extended agreement builds upon a decade-long partnership that began in 2015 and focuses on the continued marketing and sales of RingCentral Contact Center, which is powered by NICE CXone Mpower. The solution combines unified communications as a service (UCaaS) with contact center as a service (CCaaS) capabilities.

Both companies have been recognized in their respective fields, with RingCentral named a Leader in the Gartner Magic Quadrant for UCaaS for 10 consecutive years, while NICE has received similar recognition in the CCaaS category for the same period. According to InvestingPro analysis, NICE currently appears undervalued, with analysts maintaining a strong buy consensus.

"We’re thrilled to extend our partnership with NICE and double down on continuing to offer NICE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers," said Vlad Shmunis, Founder, Chairman and CEO of RingCentral.

Scott Russell, CEO of NICE, stated that the partnership extension will focus on "the seamless convergence of AI powered customer and employee experiences."

The companies indicated that a key component of the renewed partnership will involve reinvigorating their channel partner ecosystem, where their integrated solution has been sold successfully. Want deeper insights? InvestingPro offers exclusive access to 8 additional ProTips and a comprehensive research report for NICE, helping investors make more informed decisions about this promising technology player.

Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc., a channel partner, expressed support for the partnership extension, noting his company has "successfully sold and deployed many large enterprise deals based on their integrated UCaaS and CCaaS solutions."

The renewed agreement aims to strengthen the integration of AI-powered business communications and customer engagement solutions for enterprise customers.

In other recent news, NICE Systems has announced its acquisition of Cognigy, a leader in conversational AI, for approximately $955 million. This acquisition is noted as Europe’s largest AI acquisition to date and is expected to close in the fourth quarter of 2025. The strategic move aims to integrate Cognigy’s AI capabilities with NICE’s CXone Mpower platform, enhancing AI-driven customer service across various operations. Following this announcement, Citizens JMP reiterated its Market Outperform rating on NICE, maintaining a $300 price target. DA Davidson has also initiated coverage on NICE with a Neutral rating and set a $195 price target. Additionally, NICE recently received an $8.5 million award from the Federal Aviation Administration, which has contributed to a positive outlook from analysts. These developments reflect NICE’s ongoing efforts to expand its capabilities in AI and customer experience solutions.

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