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LAS VEGAS - ServiceNow (NYSE: NOW), a prominent software industry player with a market capitalization of $203.48 billion and impressive gross profit margins of 79%, has announced the general availability of its new Core Business Suite, an AI-powered platform designed to transform core business processes by connecting employees, suppliers, systems, and data all in one place. According to InvestingPro data, the company has maintained strong revenue growth of 21% over the last twelve months. The suite, which includes a specialized Finance Case Management solution, was unveiled at the company’s annual Knowledge 2025 event held today.
The Core Business Suite aims to enhance efficiency and speed up value delivery for organizations, regardless of size. It integrates various functions such as HR, procurement, finance, facilities, and legal into a unified experience, simplifying the work environment for teams. This suite is built on the ServiceNow AI Platform, which allows for rapid deployment, often within weeks, and includes AI agents that assist with setup and automation from the start.
One of the key components of the Core Business Suite is the Finance Case Management solution, which employs AI-driven workflows to automate case management requests, thus reducing manual work across back-office teams. This solution is designed to bring structure and visibility to the unstructured tasks that often cause inefficiencies in finance departments.
According to IDC, enterprises are expected to spend $227 billion on AI in 2025, with 67% of that investment going towards embedding AI capabilities into core business operations. ServiceNow’s introduction of the Core Business Suite aligns with this trend, providing tools that accelerate transformation and deliver better service experiences. Want deeper insights into ServiceNow’s AI strategy and financial outlook? InvestingPro offers exclusive analysis and 15+ additional ProTips about the company’s performance and potential.
Josh Kahn, SVP and GM of Core Business Workflows at ServiceNow, emphasized the importance of connecting critical workflows and empowering teams to succeed in an AI-first world. He stated that the new suite delivers purpose-built case management solutions that unlock new levels of productivity by connecting teams and AI-powered workflows.
Customers like Siemens have experienced significant operational improvements and customer satisfaction as a result of implementing ServiceNow’s platform for automating high-volume processes.
The announcement indicates that ServiceNow is continuing its mission to simplify work across enterprises by streamlining operations and eliminating silos. With the Core Business Suite now available to customers, ServiceNow is poised to help organizations leverage AI for business transformation.
This news is based on a press release statement by ServiceNow. While the company’s stock is currently trading slightly above its InvestingPro Fair Value, its strong financial health score of "GREAT" and robust cash flows suggest continued growth potential. For comprehensive analysis of ServiceNow and 1,400+ other US stocks, including detailed valuation metrics and expert insights, explore the full Pro Research Report available on InvestingPro.
In other recent news, ServiceNow has announced the integration of its platform with Zoom Communications to enhance customer service and IT support operations. This integration, revealed at ServiceNow’s Knowledge 2025 event, aims to combine Zoom’s customer experience platform with ServiceNow’s CRM and IT Service Management solutions, promising a more streamlined customer experience. Additionally, Scotiabank analyst Allan Verkhovski has raised the price target for ServiceNow shares to $1,100, citing the company’s strong positioning in the enterprise software market and its leadership in AI-driven business transformation. Verkhovski highlighted ServiceNow’s achievements and strategy, particularly noting the company’s ability to enhance productivity and reduce costs. Meanwhile, ServiceNow has also partnered with UKG to integrate AI into workplace operations, aiming to boost employee productivity and efficiency. The collaboration focuses on simplifying tasks across HR, payroll, and workforce management. Furthermore, ServiceNow introduced a new AI-powered CRM system designed to deliver seamless end-to-end customer experiences, reflecting a 30% year-over-year growth in its annual contract value. The CRM aims to automate workflows and improve operational efficiency, with features already available through the ServiceNow Store.
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