SoundHound AI expands voice ordering in restaurants

SANTA CLARA, Calif. - SoundHound AI , Inc. (NASDAQ: NASDAQ:SOUN), a $4.05 billion market cap company known for its voice artificial intelligence technology, has announced enhancements to its Dynamic Drive-Thru solution, which now boasts improved accuracy and speed. According to InvestingPro data, the company has demonstrated impressive revenue growth of 76% in the last twelve months, though current analysis suggests the stock may be trading above its Fair Value. The company’s updated platform extends AI automation capabilities to various ordering methods including Call-to-Order, Text-to-Order, Scan-to-Order, and In-Car Voice Ordering.

The advanced features of SoundHound’s platform are designed to streamline the ordering process in quick-service restaurants (QSRs), where drive-thru efficiency is critical. The Polaris (NYSE:PII) Advanced Speech Recognition Model is a key component of the platform, providing high accuracy in voice recognition and supporting multiple languages. This technology aims to alleviate staff workload and boost order processing rates.

The platform’s omnichannel approach integrates AI-powered automation across various customer interaction points, creating a cohesive and efficient ordering experience. The fully autonomous voice generative AI operates without human intervention, ensuring confidence in every transaction, with backup support available for complex situations. With a strong gross profit margin of 60.68%, the company’s technology-first approach appears to be yielding positive operational results. For detailed analysis and additional insights, investors can access the comprehensive Pro Research Report available on InvestingPro, which covers over 1,400 US stocks.

One of the notable features of SoundHound’s solution is AI-driven upselling, which the company claims increases average ticket sizes by offering additional purchase options with greater consistency than traditional methods. Additionally, Smart Lane Technology facilitates pre-ordering to reduce customer wait times and improve revenue.

The platform also offers advanced analytics and insights, providing real-time data to enhance performance and customer service. Multilingual support caters to a diverse customer base, further emphasizing the adaptability of the AI-driven system.

SoundHound’s technology is already operational in over 10,000 restaurant locations, including major brands such as Chipotle (NYSE:CMG), Church’s Texas Chicken, Jersey Mike’s, and White Castle. The company’s voice and conversational AI technology, backed by extensive proprietary voice data and a high annual query volume, positions SoundHound as a leading AI provider for the restaurant industry.

In a recent statement, James Hom, Chief Product Officer at SoundHound AI, emphasized the importance of omnichannel presence and the advanced capabilities of their platform in integrating automation across all customer touchpoints.

Earlier this year, SoundHound unveiled an in-vehicle voice commerce ecosystem at CES 2025, further expanding its reach into hands-free ordering and payment solutions within cars.

For more information on SoundHound’s restaurant solutions, interested parties can visit the company’s website. This news is based on a press release statement from SoundHound AI.

In other recent news, SoundHound AI has been active with several notable developments. The company recently introduced Brand Personalities for its SoundHound Chat AI Automotive voice assistant, allowing automakers to customize voice assistant personas to align with their brand identities. Additionally, SoundHound AI has filed documents indicating a potential sale of securities totaling up to $500 million, which suggests the company is looking to raise capital. This move has led to concerns about potential dilution for current shareholders.

In a collaboration with Rekor Systems (NASDAQ:REKR), SoundHound AI is set to enhance emergency vehicle operations by integrating its voice AI with Rekor’s vehicle recognition software. This partnership aims to improve safety and operational efficiency for law enforcement and first responders. Furthermore, SoundHound AI has launched the Lucid (NASDAQ:LCID) Assistant in Lucid’s electric vehicles, featuring intuitive voice control powered by its proprietary Chat AI technology.

In another significant development, Nvidia (NASDAQ:NVDA)’s latest 13F filing revealed it no longer holds a stake in SoundHound AI, which has influenced investor sentiment. Despite these changes, SoundHound AI continues to expand its technological offerings and partnerships, reflecting its ongoing commitment to innovation in voice AI technology.

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