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NEW YORK - Traveler Care launched a medical dispatch platform on Monday aimed at helping travel insurance companies reduce emergency room claims by connecting travelers with in-room medical care at hotels and vacation rentals.
The platform connects travel insurers and policyholders with licensed healthcare providers who can visit travelers at their accommodations within 60-90 minutes, according to a company press release. The service treats common travel ailments such as flu, food poisoning, dehydration, allergic reactions, and minor injuries on-site.
Traveler Care claims its solution can treat non-emergency conditions for $1,700 to $3,000 per visit, compared to the $13,000 to $17,000 average cost of non-emergency ER visits typically covered by travel insurers.
The company reports that pilot results showed an 83% reduction in emergency room claim volume. The platform currently offers nationwide coverage in the United States, with international expansion planned.
Eli Ofel, founder of Traveler Care, stated in the press release that "travelers just need a doctor - not a hospital admission" in many cases.
The platform includes features designed for insurance integration, including white-label options, API connectivity, HIPAA-compliant documentation, and claims integration capabilities. The company states its service can support care delivery to hotels, Airbnbs, resorts, and serviced apartments.
Traveler Care is currently seeking partnerships with insurance providers, third-party administrators, and global assistance companies to implement the in-room urgent care service as part of their medical benefits.
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