Unum Group names Andrew Walker as chief customer operations officer

CHATTANOOGA - Unum Group (NYSE:UNM), a workplace benefits provider currently trading near its 52-week high according to InvestingPro data, has appointed Andrew Walker as chief customer operations officer, the company announced in a press release Tuesday.

Walker will lead the company’s customer-facing and delivery teams while reporting directly to Rick McKenney, president and chief executive officer at Unum Group.

"The addition of Andrew to our executive team continues to bolster our operational excellence and ability to address the evolving needs of our customers," McKenney said.

Prior to joining Unum, Walker served as executive vice president and chief operations officer at Western Union. His previous experience includes senior operations leadership roles at USAA and Nationwide.

Throughout his career, Walker has led operational teams across various sectors including customer care, risk and technology, agent regulatory, corporate real estate, procurement, and global security.

Walker earned a Bachelor of Science degree in accounting from Herbert Lehman College in New York and completed the Bank Administration Institute at Owen Graduate School of Management at Vanderbilt University.

Unum Group, which offers disability, life, accident, critical illness, dental, and vision insurance through its Unum and Colonial Life brands, reported revenues of $12.9 billion in 2024 and paid $8.0 billion in benefits. The company has demonstrated strong shareholder value, maintaining dividend payments for 39 consecutive years and achieving a remarkable 67% return over the past year. InvestingPro analysis indicates the stock is currently trading near its Fair Value, with 12 additional exclusive insights available to subscribers.

In other recent news, Unum Group reported its Q1 2025 earnings, which fell short of expectations. The company posted an earnings per share (EPS) of $2.04, missing the forecasted $2.18, while revenue came in at $3.09 billion, below the anticipated $3.34 billion. Despite this, Unum maintained strong liquidity with $2.2 billion in holding company cash. Piper Sandler has raised its price target for Unum Group to $92.00 from $88.00, maintaining an Overweight rating, citing strong fundamentals and less sensitivity to investment income headwinds. The company recently completed a reinsurance transaction with Fortitude Reinsurance Company Ltd., covering $3.4 billion in statutory reserves for its long-term care business. In executive news, Unum appointed Shelia Anderson as Executive Vice President and Chief Information and Digital Officer, emphasizing the company’s focus on digital transformation. These developments reflect Unum’s ongoing strategic adjustments and financial maneuvers in the insurance sector.

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