Gold prices slip slightly after recent gains; U.S. data eyed
AUSTIN, Texas - Upland Software (ETR:SOWGn), Inc. (NASDAQ:UPLD), a cloud software provider with a market capitalization of approximately $130 million, has launched a new product named Panviva Sidekick. According to InvestingPro data, the company has shown remarkable momentum with a 117% price return over the past six months, and analysts suggest the stock is currently trading below its Fair Value. This AI-enabled tool is designed to provide real-time, compliant, and contextual information to contact center agents.
Panviva Sidekick is an out-of-the-box assistant that integrates with existing customer relationship management systems and offers AI-powered search capabilities. It aims to improve customer experiences by providing agents with immediate access to information, reducing the time spent searching for answers. The company maintains a strong gross profit margin of nearly 70%, indicating efficient service delivery capabilities.
Sean Coleman, Senior Vice President and General Manager of Knowledge and Contact Center Management solutions at Upland Software, emphasized the importance of knowledge management in contact center operations, particularly in highly regulated industries such as healthcare, utilities, and banking. He noted that Panviva has been supporting compliance in these sectors for over two decades and is now advancing its offerings with AI technology.
The new tool features AI Search for sophisticated information retrieval, Smart Snippets for summarized content from Panviva’s Digital Orchestrator platform, and a sleek browser extension interface tailored to modern agents’ needs. With these capabilities, Sidekick enables agents to focus more on customer interactions by providing critical guidance in real-time.
Amy Machado, Senior Research Manager of Enterprise Content at IDC, highlighted the increasing customer demand for immediate and personalized service. She pointed out that GenAI tools like Sidekick can generate concise summaries from a trusted knowledge base, facilitating faster and more effective communication between agents and customers.
Panviva Sidekick is designed to be channel-specific, audience-specific, and dynamic, with features that allow customers to add tags and enable faceted results based on metadata. This release represents Upland Software’s ongoing commitment to leveraging AI in enterprise solutions to enhance business operations and customer satisfaction.
This announcement is based on a recent press release statement from Upland Software Inc . While the company faces near-term challenges with an 8.4% revenue decline in the last twelve months, InvestingPro analysis reveals that analysts are optimistic about future profitability. For deeper insights into Upland Software’s financial health, growth prospects, and 12 additional ProTips, subscribers can access the comprehensive Pro Research Report available on InvestingPro.
In other recent news, Upland Software announced the resignation of its Chief Revenue Officer, Matthew Breslin, effective February 7, 2025. The company disclosed the departure through a regulatory filing, clarifying that Breslin’s resignation was not due to any disagreements with the company’s operations or policies. During this period of strategic realignment, Upland Software has not yet named a successor, and the responsibilities of the outgoing CRO will be distributed among current executives. Additionally, Upland Software has introduced new AI-driven features to its Upland Altify platform, named Altify MaxAI, designed to enhance sales productivity. These features aim to automate tasks such as identifying key players and uncovering buying insights, providing a strategic advantage for sales teams. Toby Hottovy, Senior Vice President at Upland Software, highlighted the commitment to simplifying sales processes, while Richard Scheig, Chief Revenue Officer at MeridianLink, noted the benefits of the AI-driven insights. This development reflects Upland Software’s ongoing efforts to integrate AI technology into its offerings to improve business outcomes.
This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.