Upland Software’s RightAnswers now available in AWS Marketplace

AUSTIN - Upland Software, Inc. (Nasdaq:UPLD), currently trading at $1.89 per share with a market capitalization of $54.4 million, announced Thursday that its knowledge management solution, RightAnswers, is now available in Amazon Web Services (AWS) Marketplace, providing customers with streamlined purchasing and management capabilities. According to InvestingPro data, the company maintains a healthy gross profit margin of ~72%.

RightAnswers is a KCS v6 Verified knowledge management solution designed for enterprise contact centers and help desks. The platform integrates with more than 20 systems including CRM, IT Service Management, chat, and customer-facing channels to deliver consistent knowledge across an organization’s support infrastructure.

"The availability of RightAnswers on AWS Marketplace makes it easier for our customers to build up the trusted knowledge layer their teams rely on every day," said Dan Doman, Chief Operating and Product Officer at Upland Software.

According to the company’s press release statement, organizations using RightAnswers have reported operational improvements including 90% faster "Mean Time to Know," 88% increase in "First Contact Resolution," 85% faster content creation, and 60% fewer escalations.

Upland Software describes itself as a provider of AI-powered knowledge and content management software. The company states that its solutions help enterprises manage knowledge resources, automate content workflows, and enhance both customer and employee experiences.

AWS Marketplace is a digital catalog that facilitates software discovery, testing, purchasing, and deployment for applications that run on Amazon Web Services.

In other recent news, Upland Software reported its financial results for the second quarter of fiscal year 2025, which fell short of analysts’ expectations. The company announced earnings per share (EPS) of $0.15, missing the projected $0.1867, resulting in a 19.66% negative surprise. Revenue was also below expectations, totaling $53.38 million compared to the anticipated $59.97 million, marking a 10.99% shortfall. Despite these challenges, Needham maintained its Hold rating on Upland Software, noting the company’s stabilizing business environment. Additionally, Upland Software slightly reduced its fiscal year 2025 guidance, as highlighted in Needham’s analysis. These recent developments indicate a period of adjustment for the company as it navigates financial challenges.

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