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HOLMDEL, N.J. - Vonage, a subsidiary of Ericsson (NASDAQ:ERIC), introduced a new integration between its Contact Center and Network APIs for Salesforce Agentforce 360 users at Dreamforce 2025, according to a press release statement. Ericsson, a prominent player in the Communications Equipment industry with a market capitalization of $31.7 billion, has demonstrated strong financial health according to InvestingPro analysis, with an overall health score rated as "GOOD."
The integration aims to enhance customer verification and fraud protection through real-time network insights and AI technology. The solution operates in the background while authenticating users, providing additional security measures for businesses. This innovation comes as Ericsson maintains solid profitability with a healthy gross margin of 47.6% and a year-to-date stock return of 21.2%.
At the event, Vonage demonstrated its technology through hands-on exhibits showcasing integrations with Salesforce Voice, Sales Cloud, and Agentforce 360. One featured demonstration was the Vonage Agentforce Identity Insights and Fraud Detection tool, which provides contact center agents with real-time verification capabilities.
Metrigy CEO Robin Gareiss noted that Vonage is addressing key business transformation areas, citing research showing 58% of companies are focused on improving deterministic AI agents, while 43% are working on keeping unauthorized individuals out of contact centers.
The company also received the Salesforce 2025 Partner Innovation Award for the third consecutive year, recognizing its AI-driven voice capabilities integrated with Salesforce Voice. Vonage maintains the highest rating among Salesforce partners on the AppExchange platform.
During the event, Vonage customers Endress+Hauser, an industrial process measurement company, and Lennar, a home construction firm, shared their experiences using the technology.
Neelam Sandhu, Chief Marketing Officer at Vonage, expressed pride in the Salesforce partnership, stating it enables customers "to move beyond traditional support, to proactive, intelligent engagement." According to InvestingPro, Ericsson appears undervalued based on its Fair Value analysis, with analysts having revised earnings estimates upward for the upcoming period. For deeper insights into Ericsson’s valuation and 10+ additional ProTips, explore the comprehensive Pro Research Report available on InvestingPro.
In other recent news, Ericsson reported robust third-quarter earnings for 2025, significantly exceeding analyst expectations. The company posted an earnings per share (EPS) of $3.33, surpassing the forecasted $2.33, which marked a 42.92% surprise. Revenue for the quarter came in at $56.2 billion, slightly above the anticipated $55.9 billion. In addition, Ericsson has entered into a $3 billion partnership with Export Development Canada to enhance research and development in Canada over the next three years. This collaboration aims to bolster domestic supply chains and advance technologies such as 5G, Cloud RAN, and artificial intelligence. Furthermore, CFRA raised its price target for Ericsson from $8.00 to $11.00 while maintaining a Hold rating. The research firm noted Ericsson’s transition into a "structurally stronger phase" after years of cost optimization and operational improvements. CFRA also revised its 2025 EPS forecast to SEK7.00, up from SEK6.00.
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