Zoom and Mitel unveil hybrid cloud communications solution

Published 27/02/2025, 15:20
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SAN JOSE, Calif. - Zoom Communications, Inc. (NASDAQ: ZM), a technology leader with impressive gross profit margins of 76% and strong financial health according to InvestingPro analysis, and Mitel have announced the global availability of a new hybrid cloud communications solution. The launch represents a significant step in the strategic partnership between the two companies, initially announced in September 2024. With a market capitalization of $22.7 billion and a robust current ratio of 4.56, Zoom continues to demonstrate solid financial fundamentals as it expands its enterprise offerings. The solution integrates Zoom’s AI-driven collaboration tools with Mitel’s enterprise-grade telephony, aiming to satisfy the increasing demand for hybrid unified communications (UC) in enterprises.

The multi-phase rollout begins with the integration of Zoom’s AI-first collaboration tools with Mitel’s OpenScape Voice and OpenScape 4000 platforms, with plans to expand to MiVoice Business solutions in the near future. By the end of 2025, the integration will also include MiVoice 5000 and MX-ONE solutions. Additionally, certain Mitel devices have now been certified as compatible with Zoom Phone, and the Mitel Border Gateway (MBG) certification is expected in the coming weeks.

This collaboration enables users to access call, meeting, and chat functions through a single application. The Zoom Workplace app, when combined with Mitel telephony and devices, allows for seamless transition from a phone call to a Zoom meeting. Users can also utilize Zoom Docs, Zoom Whiteboard, and Zoom Clips, among other features, with AI Companion enhancing content creation and productivity.

The joint solution is designed with the flexibility to blend on-premises and cloud capabilities, allowing organizations to maintain control over their communication systems while leveraging existing investments. This is particularly beneficial for industries with specialized needs, such as healthcare, hospitality, government, and financial services, where existing Mitel-certified vertical integrations and devices can be utilized.

Jim Lundy, Founder & CEO of Aragon Research, has recognized the Mitel-Zoom partnership as a significant development for businesses seeking a hybrid communications path with AI-enhanced collaboration and communication capabilities.

The new hybrid solution is now available to customers worldwide, with further advancements planned as part of the ongoing partnership. This announcement is based on a press release statement from the companies involved.

In other recent news, Zoom Video Communications (NASDAQ:ZM) has been the focus of several analyst updates following its fiscal fourth-quarter earnings report. Stifel adjusted its price target for Zoom to $85, maintaining a Hold rating, citing stable performance in both its Enterprise and Online segments and the potential for future growth driven by products like the Zoom AI Companion. Cantor Fitzgerald also reiterated a Neutral rating with an $87 target, noting a slight increase in enterprise sales but a shortfall in online revenue. They highlighted that Zoom’s enterprise segment, which constitutes 60% of its revenue, experienced modest growth in high-revenue customers despite a slight decrease in total enterprise customers.

RBC Capital Markets maintained an Outperform rating with a $95 price target, acknowledging Zoom’s solid finish to the year and stabilization in its online segment. Meanwhile, Bernstein held its Market Perform rating with an $89 target, discussing the narrow beat in Zoom’s recent quarterly results and a conservative growth forecast for the coming years. Benchmark remained optimistic, maintaining a Buy rating and a $97 target, emphasizing the growth in Zoom’s AI Companion users and its potential monetization in April.

Zoom’s earnings report revealed consistent performance amid macroeconomic trends, with notable growth in its enterprise customer base. Analysts have varied in their expectations, with some highlighting the potential for AI and product innovation to drive future growth. Overall, these developments reflect a mix of cautious optimism and strategic anticipation for Zoom’s growth trajectory.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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