Admiral shares drop as FCA flags concerns over insurance claims handling

Published 22/07/2025, 08:48
© Reuters.

Investing.com -- Shares in Admiral Group Plc (LON:ADML) fell on Tuesday after the U.K.’s Financial Conduct Authority (FCA) said the motor insurance market had "work to do" on improving claims handling.

The financial regulator’s analysis of the market found that rising premiums are primarily attributed to increasing external costs rather than insurer profit margins.

The FCA specifically pointed to higher prices for vehicles, parts, and labor, along with increased theft claims as the major factors driving up costs.

Despite this general finding, the regulator expressed concerns about how some firms handle claims, particularly in the home and travel insurance segments.

The FCA identified several problematic areas including weak oversight of outsourced services, high volumes of complaints, slow resolution of claims, and low acceptance rates for storm damage claims.

The findings come as part of a broader review of insurance industry practices by the U.K.’s financial watchdog.

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