Amazon Pharmacy introduces caregiver support and expands PillPack access

Published 03/06/2025, 14:16
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Investing.com -- Amazon (NASDAQ:AMZN) Pharmacy has unveiled two major enhancements aimed at simplifying medication management for millions of customers in the U.S. The first enhancement allows caregivers to manage medications for their family members or loved ones through their own Amazon Pharmacy account. The second update provides access to PillPack, Amazon Pharmacy’s pre-sorted medication packet service, for customers with Medicare insurance.

The new caregiver feature offers a secure way for customers to invite trusted individuals to manage medications on behalf of their loved ones. Once verified, these caregivers can manage medications through their own Amazon Pharmacy accounts. This feature was designed in response to the complex task of medication management, which many caregivers face. According to AARP, 1 in 5 adults in the U.S., which is roughly 53 million people, are taking care of an aging family member.

The expanded access to PillPack is targeted at customers with two or more recurring prescriptions. PillPack delivers monthly shipments of personalized, pre-sorted medication packets, each clearly labeled with date and time. This eliminates the need to manage multiple pill bottles and simplifies adherence to prescribed routines. With this expansion, over 50 million Medicare Part D beneficiaries who manage multiple daily medications can now use their insurance for PillPack.

John Love, vice president of Amazon Pharmacy, said the updates aim to make pharmacy work better for customers, whether they are caregivers managing multiple prescriptions or customers who could benefit from the convenience of pre-sorted packets delivered each month.

In addition to these enhancements, Amazon Pharmacy provides a comprehensive solution for both one-off and ongoing medication needs. Customers can order one-time prescriptions with fast, free delivery and manage monthly pre-sorted medication packets through the Amazon app. Amazon Pharmacy accepts most insurance plans, including Medicare Part D nationwide and Medicaid in select states. Prime members enjoy additional savings through programs like RxPass and the Prime savings that help members save up to 80% on thousands of generic and branded prescriptions when paying without insurance.

The PillPack service, which includes monthly delivery of pre-sorted medication rolls and 24/7 access to a pharmacist, is free for Amazon Pharmacy customers. Prime members in a dozen cities, including Los Angeles, New York City, and Seattle, are also eligible for free Same-Day Delivery of their medications.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

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