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Investing.com -- Dexcom (NASDAQ:DXCM), Inc. is recalling certain glucose monitoring receivers due to a speaker malfunction that could prevent alerts for dangerous blood sugar levels.
The recall affects Dexcom G6, G7, ONE, and ONE+ receivers, with the FDA classifying it as the most serious type of recall. The faulty devices may cause serious injury or death if continued use occurs.
The speaker defect could prevent audible alerts when blood sugar reaches dangerously low or high levels. This malfunction has already resulted in at least 56 reported injuries, though no deaths have been reported.
The company is advising users to check if their device is affected by visiting dexcom.com/checkreceiver and to contact Dexcom Technical Support at 1-844-478-1600 for a free replacement if necessary.
All users are recommended to test their receiver’s speaker every time they charge it, regardless of whether their specific device is included in the recall. If the speaker fails to beep during testing, customers should contact Dexcom immediately.
The Dexcom ONE and ONE+ receivers are only available outside the United States, while the G6 and G7 models are distributed globally. These continuous glucose monitoring systems help people with diabetes track glucose levels in real time and are used both at home and in healthcare facilities.
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