Lyft and Anthropic join forces to enhance rideshare experience with AI

Investing.com -- Rideshare company Lyft (NASDAQ:LYFT) and AI firm Anthropic are teaming up to develop new products aimed at improving the rideshare experience for millions of users. The collaboration will focus on creating customer-centric AI products and features to benefit Lyft’s community of over 40 million annual riders and more than 1 million drivers.

Anthropic, recognized for its human-centric approach to AI, will assist Lyft in creating intelligent, safe, and empathetic AI-powered products prioritizing both riders and drivers. The collaboration’s first phase has already started, with Lyft integrating Anthropic’s Claude via Amazon (NASDAQ:AMZN) Bedrock into its customer care AI assistant. This integration has reportedly reduced the average customer service resolution time by 87% and is handling thousands of customer requests daily.

Michael Gerstenhaber, Vice President of Product Management at Anthropic, stated that Lyft is utilizing Claude to reimagine ridesharing’s future and deliver immediate benefits to its community. The collaboration’s approach and deep cooperation with Anthropic’s expert team offers a blueprint for companies seeking to successfully integrate AI into their operations.

The partnership between Lyft and Anthropic is threefold. Firstly, they will build Anthropic-powered solutions across Lyft’s business. Secondly, Lyft will gain early access to research testing of new offerings from Anthropic, ensuring that these align with the needs of riders and drivers. Lastly, Anthropic will provide training and education to Lyft’s engineers, equipping them to stay ahead in the fast-evolving world of software engineering.

Jason Vogrinec, Executive Vice President, Platforms at Lyft, noted that software engineering has undergone a significant shift with the introduction of GenAI technologies. With the help of leading models for coding, like Claude, and agentic AI, Lyft aims to revolutionize its engineering organization to more effectively build groundbreaking products for its customers.

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