Asia stocks dip on Trump tariffs, tech losses; Japan aided by cooling CPI
Investing.com -- SoundHound AI (NASDAQ:SOUN) stock rose 4% Tuesday following the announcement of a partnership with Red Lobster to implement AI-powered phone ordering across all restaurant locations.
The voice AI technology company will provide a system that can handle multiple calls simultaneously, take orders, and answer common customer questions about hours, locations, and menu items. The AI ordering agent will send orders directly to Red Lobster’s point-of-sale system, reducing workload for in-store staff.
This partnership aims to ensure that every call is answered regardless of how busy a restaurant gets, while allowing Red Lobster employees to focus on in-person customer service. The AI system is trained on Red Lobster’s full menu to facilitate faster and more efficient ordering.
"With SoundHound’s cutting-edge voice AI technology, we’re able to streamline the takeout process to make ordering faster and easier for our guests," said Larry Konecny, COO of Red Lobster, noting that customers can still speak with live agents if preferred.
Ben Bellettini, SVP of Restaurant Sales at SoundHound AI, highlighted growing demand for the company’s voice ordering services, stating that "Consumers have been quick to recognize the benefits of our quick and easy system."
Red Lobster is described as the world’s largest seafood restaurant company, making this a significant client addition for SoundHound’s expanding AI voice technology business.
This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.