Earnings call transcript: Remitly Global Q3 2025 misses EPS forecasts, revenue up

Remitly Global Inc. reported mixed results for Q3 2025, with revenue surpassing expectations but earnings per share (EPS) falling short. The company reported an EPS of $0.04, significantly below the forecasted $0.18, marking a surprise of -77.78%. Despite this, revenue reached $419.5 million, slightly exceeding the forecast by 1.55%. Following the earnings release, Remitly’s stock price saw a 1.61% increase in aftermarket trading, closing at $16.44, though the stock remains down 27.16% year-to-date according to InvestingPro data.

Key Takeaways

• Revenue grew 25% year-over-year, reaching $419.5 million.
• EPS missed expectations by a wide margin, reporting $0.04 against a forecast of $0.18.
• Stock price rose 1.61% in aftermarket trading despite the EPS miss.
• Active customers increased by 21% to 8.9 million.
• New products and market expansions were highlighted as growth drivers.

Company Performance

Remitly demonstrated robust growth in Q3 2025, with revenue increasing by 25% year-over-year. The company has been expanding its customer base, which grew by 21% to 8.9 million active users. This growth is attributed to strategic product launches and market expansions, including the introduction of the Remitly One platform and the Flex product, which has already attracted over 100,000 active users.

Financial Highlights

• Revenue: $419.5 million, up 25% year-over-year.
• Adjusted EBITDA: $61.2 million, representing a 15% margin.
• Send volume: $19.5 billion, a 35% increase.
• GAAP net income: $8.8 million.

Earnings vs. Forecast

Remitly’s Q3 2025 EPS of $0.04 fell short of the forecasted $0.18, resulting in a negative surprise of 77.78%. This miss contrasts with the revenue performance, which exceeded expectations by 1.55%, reflecting strong operational execution despite the earnings shortfall.

Market Reaction

Despite the EPS miss, Remitly’s stock price increased by 1.61% in aftermarket trading, closing at $16.44. This movement suggests that investors remain optimistic about the company’s long-term growth prospects, possibly driven by its revenue beat and strategic initiatives.

Outlook & Guidance

Looking ahead, Remitly projects Q4 2025 revenue between $426 million and $428 million, with full-year 2025 revenue expected to reach $1.619 billion to $1.621 billion. The company anticipates revenue growth in the high teens for 2026, focusing on profitable growth and margin expansion.

Executive Commentary

CEO Matt Oppenheimer emphasized the company’s strategic positioning, stating, "We are a structurally advantaged financial platform built for durable growth." He also highlighted the importance of trust in delivering seamless financial services across borders.

Risks and Challenges

• Potential for continued EPS volatility impacting investor confidence.
• Competitive pressures in the digital remittance space.
• Economic uncertainties affecting cross-border transaction volumes.
• Execution risks related to new product rollouts and market expansions.
• Regulatory changes in key markets that could impact operations.

Q&A

During the earnings call, analysts queried the early credit performance of the Flex product and the company’s strategy for balancing investments across different markets. Management also addressed concerns about take rate compression and outlined their long-term revenue strategy.

Full transcript - Remitly Global Inc (RELY) Q3 2025:

Conference Call Operator: Thank you for standing by and welcome to Remitly’s third quarter 2025 earnings call. At this time, all participants are in listen-only mode. After the speaker’s presentation, there will be a question-and-answer session. To ask a question during this session, you’ll need to press star 11 on your telephone. If your question has been answered and you’d like to remove yourself from the queue, simply press star 11 again. We ask that you please limit yourselves to one question each. You may get back in the queue as time allows. As a reminder, today’s program is being recorded. Now I’d like to introduce your host for today’s program, David Bickle, Vice President, Investor Relations and Strategic Planning. Please go ahead, sir.

David Bickle, Vice President, Investor Relations and Strategic Planning, Remitly: Thank you. Good afternoon, and thank you for joining us for Remitly’s third quarter 2025 earnings call. Joining me on the call today are Matt Oppenheimer, Co-founder and Chief Executive Officer of Remitly, and Vikas Mehta, Chief Financial Officer. Results and additional management commentary are available in the earnings release and presentation slides, which can be found at ir.remitly.com. Please note that this call will be simultaneously webcast on the Investor Relations website. Before we start, I would like to remind you that we will be making forward-looking statements within the meaning of the federal securities laws, including but not limited to statements regarding Remitly’s future financial results and management’s expectations and plans. These statements are neither promises nor guarantees and involve risks and uncertainties that may cause actual results to vary materially from those presented here. You should not place undue reliance on any forward-looking statements.

Please refer to the earnings release and FCC filings for more information regarding the risk factors that may affect results. Any forward-looking statements made in this conference call, including responses to your questions, are based on current expectations as of today, and Remitly assumes no obligation to update or revise them, whether as a result of new developments or otherwise, except as required by law. The following presentation contains non-GAAP financial measures. We will reference non-GAAP operating expenses and adjusted EBITDA in this call. These metrics exclude items such as stock-based compensation, payroll taxes related to stock-based compensation, our pledge 1% contribution, integration, restructuring, and other costs, and other income and expense. For reconciliation of non-GAAP financial measures to the most direct comparable GAAP metric, please see the earnings press release and the appendix to the earnings presentation, which are available on the IR section of our website.

Now, I will turn the call over to Matt to begin.

Matt Oppenheimer, Co-founder and Chief Executive Officer, Remitly: Thank you, Dave, and welcome to Remitly. Thank you to everyone joining us for our third quarter earnings call. In Q3, we exceeded our guide, reflecting momentum from last quarter and the early benefits of our growth initiatives, further demonstrating the strength and durability of our business model. Remitly is a structurally advantaged financial platform built for durable growth. Revenue growth of 25% and adjusted EBITDA margins of 15% reflect our disciplined execution and focus on sustainable, profitable growth, even as we continue to invest and expand. Today, I will focus on how our third quarter success directly validates our ambition to expand from being a leader in money movement to capturing a larger portion of the $22 trillion total addressable market. Our performance in the third quarter reflects the value of trust as the engine and competitive advantage that secures our enduring relationship with the customer.

At Remitly, trust means something very specific. It is about mastering the difficulty of delivering a seamless end-to-end experience at a fair, customer-centric price with near-instant delivery and the protection provided by stringent risk management. We deliver trust by mastering complexity on the inside so we can deliver radical simplicity on the outside. The underlying mechanics behind every transaction lead to that peace of mind. We are obsessed with eliminating the customer’s core anxiety: delivery uncertainty. In the third quarter, our reliability metrics improved even further: 99.99% uptime across the app and web, and speed metrics that underscore the value of instant delivery, with over 94% of all transactions completed in under an hour and over 97% of transactions completed without customer support contact. Our platform is built on a powerful foundation with trust at its core.

We want to communicate today how that platform is extending across two main fronts: new customer categories and new products, as shown on slide five. Specifically, I will share an update on our success with customer categories, including business and high-amount senders. I will also provide an update on new products with an update on Remitly One, including Flex and stablecoin. Moving to slide six, Remitly Business continues to scale rapidly as we execute against a large opportunity. As we highlighted in Q2, with Remitly Business, we expanded our TAM more than tenfold, from approximately $2 trillion to $22 trillion, as we aim to serve millions of small businesses paying international contractors, vendors, and employees. Following the successful launch in the U.S. in Q2, we expanded into the U.K. and Canada, marking a major step in building a global small business payments platform.

Our product allows small businesses to onboard, verify, and send internationally in minutes, a seamless extension of the trusted experience we’ve built for consumers as we pursue a low-touch, product-led go-to-market approach for business customers designed to drive efficient, scalable growth of this important customer category. The number of total businesses using the Remitly platform grew sequentially this quarter to nearly 10,000, and average transaction sizes are roughly twice those of our core consumer category. We’ve continued to strengthen our trust and KYB engine, resulting in higher approval rates and lower onboarding friction for businesses while keeping our platform secure and our customer experience world-class. As a direct result of these improvements, business send volume has nearly doubled on the platform sequentially. To show this, let me share Derek Jefferson’s story, a Remitly user since 2019 who recently became a Remitly Business user. Derek runs a small business.

HTDB Comics, in the U.S., creating comic books that feature a superhero who protects the vulnerable. Derek leverages three consultants in Nigeria who help him storyboard and illustrate the comic. Derek loves Remitly because our custom business experience makes it "super easy" to pay the team in Nigeria. Derek has already sent thousands of dollars across dozens of transactions in 2025. Looking ahead, we are seeing exciting customer adoption, and we remain confident the Remitly Business will be a contributor to sustainable revenue growth, margin expansion, and long-term shareholder value as it expands our reach from individuals to the millions of entrepreneurs and small companies powering the global economy. Now, on to high-amount senders on slide seven.

Remitly’s global payments platform has ably served both small and large transactions for years, but we have put additional focus on this growing category given our unique ability to serve these customers with a fast and affordable product. Throughout Q3, we continued to expand send limits on our platform for certain U.S. customers, now unlocking up to $100,000 per transfer. This targeted expansion enables a larger portion of our customer base to move more significant amounts seamlessly while maintaining our high standards for compliance and security. To accelerate awareness and adoption, we launched marketing campaigns in key high-volume send countries and in app notifications targeted to high-amount senders. We also made deliberate strategic investments in pricing to attract and retain customers sending over $1,000 per transfer within specific corridors like the U.S. and Canada to India.

These transactions led to over 40% year-over-year send volume growth for customers sending more than $1,000, an increase in mix from these customers of more than 200 basis points year-over-year. As we continue to remove friction, increase transparency, and deliver best-in-class service for high-amount senders, we are positioning Remitly to become the most trusted global payments platform for high-value cross-border money movement, unlocking a massive under-penetrated opportunity that will continue to contribute to our growth. Now, shifting from new customer categories to new products, I’ll start with an update on Remitly One on slide eight. Remitly One represents the next chapter in our product evolution from a transactional to a more long-term financial relationship.

At our Reimagine event in September, we introduced Remitly One as a bold new way for the millions of people who live their financial lives across borders to move, manage, and grow money in one trusted platform. Flex is our flexible funding solution that lets customers send now, pay later, addressing a key customer pain point: timing mismatches between earnings and transfer needs, especially for those that are credit-invisible. With over 100,000 active users at the end of Q3, this product is designed to bring liquidity to our customers underserved by the broader financial system. Our proprietary data allows us to identify a valuable category among our 8.9 million customers who demonstrate consistent and responsible financial behavior, enabling us to prudently match their liquidity access with their past cross-border payments behavior.

Flex provides an essential safety net for time-sensitive payments like medical emergencies or tuition, as well as a deeper long-term relationship with these customers. Remitly Wallet, which allows direct deposit and multi-currency balances, and our digital debit card compatible with Apple Pay and Google Pay, have shown healthy early adoption. These products expand engagement beyond send events and are expected to diversify revenue over time through interchange while reinforcing our core value proposition. We continue to leverage stablecoins to enable growth in cross-border finance, seeing potential in three main areas: FX, treasury, and cash management. Improved disbursement rails and digital wallet features, as shown on slide nine. Within our treasury operations, we have tokenized portions of our US dollar liquidity to move funds across markets in near real time.

This capability enhances our ability to fund operations globally, improves capital efficiency by reducing idle float, and strengthens our FX, treasury, and cash management, all while maintaining the transparency and control expected from a regulated platform. On the customer side, stablecoins enable a hybrid network that combines our already scaled fiat infrastructure with blockchain interoperability. We initially launched USDC in the United States to rapidly build a foundational infrastructure and compliance framework for our wallet, and we have since integrated stablecoins into our payout network for disbursements in partnership with Bridge, a Stripe company. Recently, expanding this capability into two key volatile currency environments, Nigeria and Argentina, where customers seek stability and flexibility. Looking ahead, we are focused on enabling customers to manage and hold more stable digital currency balances within a Remitly wallet. As we look ahead to 2026, we remain deeply optimistic about our position.

We have built a formidable platform that still commands only a small share of a massive and growing market with significant upside ahead. Three key factors will drive our growth next year. First, our new customer expansion efforts continue to unlock new corridors and customer categories such as Remitly Business customers, extending our reach and reinforcing our global network effects. Second, our product portfolio expansion is gaining momentum as early successes with Flex and Remitly One laid the groundwork for broader offerings such as credit and multi-currency accounts for our nearly 8.9 million customers. Third, we are well positioned to benefit from a powerful shift from cash to digital remittances aided by the One Big Beautiful Bill going into effect on January 1, 2026, which imposes a 1% tax on cash and other physical remittance instruments but exempts digitally funded transactions.

This legislation significantly amplifies the advantage of our digital-first model. In closing, at Remitly, we start with the recognition that financial services do not naturally transcend borders, and we are designed to do exactly that. That is why we are built, unlike other digital payment providers, that create local market ecosystems and stitch them together. Our borderless global network is a key component of our unique competitive advantage. Remitly now supports more than 5,300 corridors with more than 5.4 billion bank accounts and mobile wallets and over 490,000 cash pickup locations. Finally, we hope you will join us either virtually or in person at Remitly’s first investor day since our IPO on December 9, 2025, where we will be sharing more of our long-term vision and detailed roadmap. Now, I’ll hand it over to Vikas to walk through our financial and operating highlights from the quarter.

David Bickle, Vice President, Investor Relations and Strategic Planning, Remitly: Thank you, Matt, and good afternoon, everyone. We delivered another strong quarter of profitable growth. As shown on slide 12, third quarter revenue was $419.5 million, up 25% year-over-year, and adjusted EBITDA was $61.2 million, representing a 15% margin. Despite facing the toughest comp for the year, results exceeded expectations, with revenue and adjusted EBITDA both $7 million above the midpoint of our Q3 guidance. We continued our track record of GAAP profitability in Q3, reflecting disciplined execution across the business. Now, I will begin with an overview of our third quarter results and then share our outlook for the fourth quarter of 2025. As we did last year, we will also provide some early perspective on 2026. Let me unpack the revenue growth drivers. Send volume grew 35% to $19.5 billion. Supporting this strong volume growth, send volume per active customers increased 11% year-over-year.

This was driven by growth in both transactions per active and average transaction size as we continue to win share and gain traction with higher amount senders and business customers. Quarterly active customers increased 21% year-over-year to nearly 8.9 million, in line with expectations. Our retention levels continue to remain strong. Day rate was 2.15%, in line with expectations. Now, let me dive deeper into our revenue outperformance from a geographic and new products perspective. From a send side, U.S. revenue grew 28%, driven by continued share gains. Rest of the world grew 20% year-over-year, a sequential deceleration reflecting the toughest comp of the year in Q3. Note, the rest of the world revenue grew 58% year-over-year in Q3 2024. On the receive side, revenue from regions outside of India, the Philippines, and Mexico grew 31% year-over-year. Similar to last quarter, our Mexico receive revenue growth outpaced overall revenue growth.

We are continuing to outperform in the Mexico receive corridor, growing meaningfully faster in that corridor than the broader industry. Our outperformance showcases how our focus on localized innovation, including offering QR code-based cash pickup, is driving share gains in Mexico. Before moving to a review of profitability, I’d like to highlight our progress with new customer categories and products. As Matt noted, we are seeing strong momentum with new customer categories. Enhancements to the Remitly Business platform and market expansion efforts drove a near doubling of business send volume sequentially in Q3. New marketing campaigns and product enhancements targeting high-amount senders resulted in 40% year-over-year send volume growth for customers sending more than $1,000, an increase in mix of more than 200 basis points.

I’ll focus my commentary around product momentum on Flex, which continues to scale rapidly and is becoming an important driver of growth and engagement for Remitly. Flex is our flexible funding solution that lets customers send now, pay later, with a no-interest cash advance. Remitly One members get access to funds, multiple withdrawals, and repayment on their own schedule over 90 days. As Matt highlighted, we have over 100,000 active Flex users at the end of Q3. Flex revenue has also nearly doubled sequentially in Q3, supported by three monetization levers. Instant funding fees from non-members, membership revenue, and cross-border payment revenue as funds are exclusively used to send money. Early results show that Flex users transact more frequently, reinforcing its role in deepening customer relationships.

On the cost side, Flex operates with minimal incremental cost to serve, and early cohorts show strong repayment activity with provision for credit loss rates in line with expectations as we continue our measured rollout. While Flex is still nascent, membership cohorts have demonstrated strong unit economic progress. Importantly, notional cost of capital is considered when measuring unit economics of the Flex product. Flex is designed to be capital efficient with high transaction volumes and minimal balance sheet exposure. Flex is offered primarily to existing customers with established cross-border payment history, giving us access to rich first-party data and control over customer receivables balance. As a result, nearly 90% of over $20.8 million of outstanding receivables are current, which allows us to recycle capital efficiently. We expect loan balances growth to be measured, balancing a controlled and deliberate pace of expansion along with improving unit economics.

As cohorts mature, we’ll continue to scale Flex as a product that deepens customer engagement and expands our platform for future value-added services. Turning to our focus on driving profitable growth on slide 13. Transaction expenses this quarter were $146.7 million. As a percentage of revenue were 35%. Excluding provision for transaction losses, other transaction expenses were $121.7 million, improving 38 basis points year-over-year as a percentage of revenue. The mix of digital receive transactions increased year-over-year by more than 200 basis points, continuing a trend that has been positive for our business and customers. While early days, we have started leveraging stablecoins to unlock network efficiencies. Provision for transaction losses was $25 million, or 12.8 basis points as a percentage of send volume, in line with our expectations.

Our ongoing investments in AI-driven risk models enable us to proactively mitigate fraud trends while preserving the trusted seamless experience our customers expect. As I shared in prior quarters, revenue-less transaction expense, or RLTE expansion, is an indicator of the long-term business model success. RLTE dollars grew 23.4% to $272.8 million, reflecting strong customer activity and economies of scale. RLTE, as a percentage of revenue this quarter, was 65%. Consistent with what we have seen in the second quarter. We are focusing on long-term RLTE dollar growth as we continue to attract new customers, innovate with new use cases, and scale. With that, let me walk you through the specific non-GAAP expense categories on slide 14. Marketing investments remain disciplined and growth-focused. Marketing spend was $87.5 million, up 25% year-over-year, and at 20.8% of revenue, which is consistent with what we had in the same quarter prior year.

Q3 also marked the first quarter where we began comping the marketing efficiencies achieved in the second half of 2024. Marketing spend per active customer was $9.88, up 3% year-over-year, reflecting ongoing high ROI investments in growth initiatives. We continue to invest strategically behind high-amount senders and business customers. Our LTV to CAC was about 6x, while the payback period remained under 12 months. As a reminder, marketing investments drive returns for many years beyond our initial investment, given repeat behavior. Customer support and operations expense was $25.9 million, and as a percentage of revenue was 6.2%, improving 21 basis points year-over-year, continuing a trend we have seen over the past couple of years. Our AI-based virtual assistant and product improvements have enabled lower agent contact rates while maintaining strong customer satisfaction ratings.

Technology and development expense was $55.4 million, and as a percentage of revenue, improved by 53 basis points year-over-year. Technology and development expenses grew 20% year-over-year as we become more efficient in managing our spend while delivering robust product innovation. Our technology investments continue to deliver on the metrics that matter most. As Matt shared in Q3, over 94% of transactions were disbursed in under an hour. More than 97% were completed without customer support contact, and our platform delivered 99.99% uptime. These results demonstrate the reliability and trust we are earning as we scale globally. G&A expenses was $42.8 million, improving 35 basis points as a percentage of revenue year-over-year, reflecting continued leverage across the business. We are also investing in AI across the organization, from writing code to writing documents to reimagining our internal operations and processes.

For investors, that means we are building a smarter, more agile Remitly, one that scales faster, serves customers better, and delivers long-term shareholder value. Overall, we continue to maintain rigorous discipline on hiring and non-headcount spend while investing in compliance, geographic expansion, and AI tools. Strong revenue growth combined with efficiency and discipline led to adjusted EBITDA of $61.2 million. Once again, we delivered a positive GAAP net income quarter, with $8.8 million GAAP net income, a significant improvement compared to a $1.9 million net income in the third quarter of 2024. Stock-based compensation was $40 million, and as a percentage of revenue was at 9.5%, approximately 214 basis points lower than the third quarter of 2024. In Q3, we repurchased $11.9 million of shares under our $200 million authorization, reflecting our confidence in Remitly’s future and our commitment to building lasting value for both customers and shareholders.

With that, I will move on to our outlook shown on slide 15. For the fourth quarter of 2025, we expect revenue of $426-$428 million, or 21%-22% growth. The majority of our revenue in 2025 comes from prior year cohorts, giving us greater visibility into the durability of our revenue growth. The expected trend in our revenue growth drivers remains consistent with recent quarters. We anticipate send volume growth to exceed revenue growth and revenue growth to outpace quarterly active customer growth, driven by the continued momentum among business and high-amount senders. Send volume per active customer is expected to grow in the mid-single digits, supported by higher transaction frequency. For the full year, we expect revenue between $1.619 and $1.621 billion, reflecting a growth rate of 28%. Now, let us pivot to profitability and expense guidance.

Starting with transaction expenses, we expect Q4 transaction expenses as a percentage of revenue to be slightly higher than Q3. As a reminder, in Q4 of 2024, we had significantly low transaction losses at 9 basis points as a percentage of send volume. For Q4, we expect transaction losses to remain consistent with Q3 2025. As always, these metrics may fluctuate quarter to quarter, and we remain disciplined in optimizing customer lifetime value while rigorously managing risk across our platform. Shifting to marketing, we expect marketing investments in Q4 will continue to deliver strong ROI. We’ll make these investments while prioritizing efficiency. Recall, we began delivering the meaningful marketing per QAU efficiencies in the second half of 2024. As we lap those improvements in the second half of 2025, we would expect marketing per QAU to grow by mid-single digits, especially as we support new product adoption.

Putting this all together, we expect Q4 adjusted EBITDA to be between $50-$52 million, translating to 12% margins. For the full year, we expect adjusted EBITDA to be between $234-$236 million, representing an adjusted EBITDA margin of 15%. We expect to generate modest positive GAAP net income in the fourth quarter of 2025. As we plan to make growth-enhancing investments, improve adjusted EBITDA as well as manage dilution, net burn rate, and stock compensation expense effectively. Now, let me share some early thoughts on 2026. There are a few puts and takes to consider at this stage. As Matt highlighted, on the positive side, the federal remittance tax on cash transfers, continued product innovation, and early progress in new geographies should provide modest tailwind for the business.

While these growth tailwinds are still in the early innings and will not be major contributors next year, they are laying strong foundation for future growth. At the same time, recent immigration headwinds in key send countries such as the U.S. and Canada could potentially weigh on new customer acquisition. Taking all these factors into account, we currently expect revenue growth to be in the high teens range for 2026. This remains an initial view, and Q4 results will be important in shaping our formal guidance for next year. As always, we remain focused on balancing growth with disciplined execution under the same profitable growth framework that has guided us in the past. To summarize, in Q3, we delivered strong results across our key financial metrics, achieving 25% revenue growth and 15% adjusted EBITDA margins.

We also delivered another quarter of GAAP profitability, underscoring the strength and scalability of our model. Looking ahead, we are excited to share more about our long-term business model, including the durability of our growth and margin profile at our first investor day in New York City on December 9, 2025. We remain confident in the long-term growth potential and disciplined in our capital allocation approach. With that, Matt and I will open up the call for your questions. Operator. Certainly. Ladies and gentlemen, as a reminder, if you do have a question at this time, please press star 11 on your telephone. One moment for our first question. Our first question comes from the line of Tencent Huang from JP Morgan. Your question, please. Hi, Greg. Thanks so much for the update. Took a lot of notes here. Just thinking about 2026.

In the high teens outlook that you’re initially setting here, I appreciate you called out some of the tailwinds, but it doesn’t sound like you’re assuming much contribution from some of the new products or maybe the tax tailwind, that kind of thing. Just want to better understand what you’ve assumed or have not assumed in the high teens outlook. Thank you. Yeah, thank you for the question. I’d start with FY2025 first because that sets a strong foundation for a strong FY2026. And clearly, H1 as well as Q3 were strong proof points of our execution. As you saw, Q3 revenue grew 25%, margin at 15%, and strong performance trends across the board, whether it was send per QAU growth as well as send volume growth. As we look at FY2026, we still have Q4 remaining, and that sets a strong foundation.

The early view that we have right now gives us a lot of optimism. It starts with the strong foundation and the durability of remittance business in general. Beyond that, we believe that remittance tax, which will take shape starting 2026, will be a net benefit for us. Again, early days, and we’ll see how that progresses. Behind the scenes, our marketing efforts, our execution is tailored to take share more and more from the physical to the digital space. Secondly, I would say the new products and customer categories. Early days, but we are very excited about what we are seeing. Across the board, whether you look at the Remitly Business momentum or you look at on the product side from a Flex perspective.

Overall, we want to be prudent and thoughtful, especially with the restrictive immigration stance we have seen, as well as just the broader macro uncertainties. That is why sort of the early initial view we wanted to give you to just start thinking ahead. Overall, we remain very focused on balanced growth, profitability, and investments. Most importantly, we want to deliver. Expanding margins as we go along. Overall, feel great about the setup for FY26. Great. Maybe I’ll just follow up on that since you mentioned it. Just thinking about incremental margins. In the next several quarters, given what you’ve learned so far from the launch of the new products and some of the initiatives. Again, I know it’s early, but just the discipline and the safeguards that you have in place to guide you to some level of incremental margin. Any thoughts on that? Thank you.

Yeah. I’d say that we remain very balanced, as I said, with just an overall approach where we want to deploy capital very thoughtfully to drive growth, profitability, and at the same time, investing in the future bets. You’ve seen us execute in FY2025 very, very thoughtfully where we have invested in these big bets. At the same time, we have continued to leverage on the big expense categories and continued to drive margin expansion. Our approach, even going into FY2026, will be similar where we want to really drive productivity gains. We want to drive efficiencies while we prioritize the important bets. Yeah. Overall, Tencent, the only other thing I’d add is when you just think about the overall both 2026 and long-term potential of the business, I think that the $22 trillion market share where we’re less than 1%, huge opportunities there.

Especially as we expand and go kind of up market, as we think about higher dollar senders, as we think about small businesses, we continue to win share as there’s a shift that continues from cash-based remittance players to digital remittance players. I think that’ll be aided by the remittance tax in 2026. As we think about leverage on the bottom line and just increased velocity, I think that there’s a lot of really reimagining what’s possible at Remitly when it comes to leveraging tools like AI. As we go into 2026, very excited. Obviously, we want to give an early view in terms of guidance. When you think about the overall trajectory of the business, both on the top and bottom line, we’re very optimistic and very excited about what’s to come.

We’re excited to talk more about that as well at our investor day in December. Yeah. No, looking forward to it. Thank you. Thank you. Our next question comes from the line of Gus Scala from Monashees Crespi Hardt & Company. Your question, please. Hey, guys. Thanks for taking my question. I want to go back to the incremental margin swing you’re kind of pointing towards in 4Q. I get that a lot of it is the marketing. Are you coming up? Can you help us think of the magnitude of it coming from more top funnel spending versus maybe CPCs at bottom funnel coming up? And then is that kind of high single-digit incremental margin? I’ll ask it more point blank. Is that kind of the right bogey we should be thinking about in the first half of 2026, although growth we’re thinking high teens? Thanks. Yeah.

I think at a strategic level, when you look at the overall just flywheel of our business in terms of, I think this is true of most payments businesses, but certainly as we get more scale, the center of the flywheel that we’ve shared in the past, and then we’ll talk about more at investor day, is ultimately adjusted free cash flow. When you think about it from an overall scale and growth standpoint, the flywheel is very much spinning. We are able to not only be able to drive down costs, both variable costs and fixed costs, but we are also able to leverage the ability to drive more to the bottom line as we think about the investments we’ve made to build a brand that obviously, if you look at last quarter, 8.9 million customers used our product.

If you look at the word-of-mouth effects, it gives us the ability, whether it’s on the variable cost component and continuing to drive leverage there on the marketing component and being able to leverage the trusted brand and user base that we have. Obviously, as we think about just all of the investments that we’re making to deliver both a fundamentally different way of completing international payments as well as a fundamentally different way to provide cross-border financial services, we’re just getting a lot of leverage as we are accomplishing that very exciting vision. I’ll let Vikas talk about more specifically how we think about expanding margins in 2026. The punchline from my standpoint is the flywheel is spinning with more scale. We generated a lot of cash this year.

As we head into next year, we have a lot of levers at our disposal to both grow on the top and bottom line. Yeah. Just to follow up, I would say that Q4, Gus, as you think about it from a revenue perspective, the trends will be consistent with what we have seen in prior quarters. What that means is that our send volume growth will continue to outpace revenue growth. If you look from a QAU perspective, especially as we mix shift into the high-amount vendors as well as business, every QAU will be driving a lot more from a send per QAU, which means that revenue growth will be greater than QAU growth. Again, we feel really great about our send per QAU trajectory. I’ll just share a few stats of what we saw this quarter.

For example, we saw a record send per QAU, right? Really, really solid performance there. This was backed by record average transaction size growth as well as the highest average transaction size we have seen in 10 quarters. In addition to that, we have seen record transactions per active customer. It is a lot of really good foundation there. We continue in Q4 with similar optimism. The revenue trends continue to be similar. As you know, majority of our cohort revenue after first full year continues through. We feel good that once we have a strong foundation, it just drives continuous momentum. As you look at the expense side of the house, as Matt said, we will continue to leverage technologies from AI to stablecoin to improve, call it GNA leverage as well as transaction expense improvements. As we do that.

We will be very thoughtful about a very important aspect, which is investment, which builds our long-term shareholder value. It will just be a balance, as I said, and we remain very optimistic. Thank you. As a reminder, ladies and gentlemen, we ask that you please limit yourselves to one question. You may get back in the queue as time allows. Our next question comes from the line of Chris Kennedy from William Blair. Your question, please. Yeah. Good afternoon. Thanks for taking the question. It seems like you have got a lot of opportunities. Can you just talk about how you balance investment going into new send markets versus kind of some of the newer initiatives that you are working on? Yeah. Thanks, Chris. Yeah, I will take that one. I think that.

What I said a few quarters ago, which remains more true today than ever, is we’re a growth company with no shortage of growth opportunities. I think that the good news is that we get more efficient at a variety of different growth areas, whether that is continuing to launch and expand new markets, which we’ll continue to do as we head into 2026, whether it’s continuing to grow in our existing markets, of which there’s very large opportunities there, whether it’s continuing to grow in new segments or new customer categories like Remitly Business or high-dollar senders. Finally, when it comes to investing in new products to accomplish the vision around financial services that transcend borders. What I’d say, Chris, is if you look over the last couple of years, we’ve invested in a much more extensible platform to do so.

I mentioned something called a North Star Architecture that our technology team put together a couple of years ago now. As we’ve been building and deploying code both in our existing core remittance business as well as new products, we’ve had company-level goals where we have been basically driving endpoint compliance to the North Star Architecture. We’ve been able to deliver results for the business while making progress against this North Star Architecture. What that means is that across those areas I mentioned—existing markets, new markets, new customer categories, and new products—it’s just getting more efficient and more effective. You layer on AI as a tool, which the company is very much embracing across all aspects. It’s not as much of an either/or component.

It’s more about where do we strategically focus within those four areas, and there’s growth opportunities across all four. Thank you. Our next question comes from the line of David Sharp from Citizens Capital Markets. Your question, please. Hi. Good afternoon. Thanks for taking my questions. Maybe just shifting to the new products. And specifically, Flex, which it seems like has quite a bit of early momentum. Based on the number of users, it was about 100,000. I’m wondering, can you provide us with a sense for maybe at maturity what the credit profile of this product is? I think you had mentioned 90% current, which I’m interpreting as a 10%, maybe 30-plus-day delinquency rate early on. As a portfolio seasons, that’s going to come down.

I’m trying to get a sense relative to maybe other short-term buy-now-pay-later products with sort of a 1-3% delinquency rate, just how we ought to assess ultimately what the kind of risk-adjusted returns are of this product. Thank you, David. Let me start, and Matt can add to that. I’ll share the same excitement you did in terms of just overall momentum of the business, 100,000-plus active users, revenue almost doubling sequentially, as well as just the minimal incremental cost that this business needs from just getting to that next stage. Really great diversification opportunity for us as a company, and we are very excited about it. I’ll just clarify a couple of things that help you think better with regards to the aging as well as the balances. The first thing I’d say is that the way the program works.

Is send now, pay later, and there is a particular duration. Whether for membership or for the non-membership. And based on what we have seen from the cohorts, we are very pleased with the cohort aging of receivables and that we have 90% current balance for members and non-members compared. And what we are particularly happy is that there is negligible balance that remains over 90 days past due, and that the charge-offs have been immaterial since the program’s inception. The way it works is slightly different than what you were narrating. The charge-off is, call it, beyond 120 days. The repayments that we have seen in that 0-30, 30-60, 60-90 have been very promising. These details are available in 10Q, so you can look into more detail there. Yeah. The only thing I’d add, David, is I think.

When you look at the overall Flex product, it’s our flexible funding solution. Obviously, it’s send now, pay later. Remitly One members get access to funds like multiple withdrawals, repayment on their own terms, and schedule. It’s adjacent to our core cross-border payments business. You were right to call out that we now look at more than 100,000 active users as of September 30, 2023. We’re really pleased with the progress there. I think the second point is providing liquidity to our customers and underwriting is complex. As CEO, the way to be successful in complex areas is having the right expertise on the team, and that’s critical. It’s important to note we have decades of experience in the underwriting space from the board level to the Flex leadership to the team broadly to help guide our strategic direction there.

We can leverage a lot of proprietary data from 8.9 million customers to where we’re uniquely positioned to bridge the underwriting variance between customers that move to a new country and just don’t have credit history but may have very high credit worthiness. We’re excited about the traction there. I think we’ll go into more depth at investor day in December on this point. I would not impute the 10% that you mentioned to 10% losses. I’d also keep in mind that given the expertise that we have, given how it’s adjacent to our payments business, we can very much throttle who we let into that, and we can be very selective in terms of making sure that we’re offering that to credit-worthy customers. A lot of levers at our disposal there, a lot of expertise.

We’ll go into more detail on investor day, but really excited about having 100,000 active users and really excited about the unit economics and overall credit worthiness that we’re seeing of our customer base. Thank you. Our next question comes from the line of Zhou Deng from KeyBanc Capital Markets. Your question, please. Hi. This is Zhou Deng for Alex. Thank you for taking my question. Could you talk a little bit about the economics of Remitly Business and how we compare to the high-dollar senders as an example? Thank you. Great. Okay. I think the question was related to Remitly Business and how that compares to high-dollar senders. I’m happy to go into that. I think that the interesting thing that I’ve mentioned, but just to reinforce, is the fact that our product is very much extensible.

We started the business serving kind of lower-income, lower-average transaction size customers. In order to do that, getting the unit economics, getting the variable cost down, getting the speed and reliability right is foundational. If you kind of think about it from a classic innovator’s dilemma standpoint, moving up market is easier for us. We have done that with both high-dollar senders and with our Remitly Business product. Our structural advantage is on the lower end where we start in terms of micro businesses in particular because they have not been served by traditional financial institutions. If you look in Q3, we continued to strengthen our KYB, our Know Your Business engine, resulting in higher approval rates. We also refined our risk and business verification checks to lower friction. We have seen great customer momentum so far.

The number of total businesses has grown sequentially to nearly 10,000 now active on the platform. In terms of your question to how it compares to our other high-dollar senders and other individual P2P remittance transactions, the average transaction sizes are roughly twice those of our core consumer category. Business send volume has nearly doubled on the platform sequentially. We also rolled out new markets to the U.K. and Canada specifically, and we are really excited about what’s to come in the Remitly Business space. As we say at Remitly, we’re just getting started and certainly are in the business space. Thank you. Our next question comes from the line of Zachary Gunn from FT Partners. Your question, please. Hey there. Thanks for taking the question. I want to go back to the guide a little bit, 4Q and the 2026 commentary.

You’re talking about traction with new products and business, but on a net dollar basis, you’re implying in Q4 you’re going to have the lowest dollar amount since, I think, Q1 2024. Similarly, 2026 implies a large step down in the amount of incremental dollars. What is decelerating or not performing that’s causing the drag? Similarly, I just want to ask on the take rate quickly because I understand it’s being impacted by business and larger volume customers coming on. Maybe could you just comment on how much of the take rate compression this quarter was customer mix versus any impact from pricing investments or anything else? Thanks. Hey, Zach. I’ll take that, and I’ll start in the reverse order. Let me start with the second part of your question and then move to the first. Look, if you think about.

The take rate part of your question, I would go back to what we have shared over the last, call it, four quarters, which is our North Star metric is the long-term RLTE, or revenue-led transaction expense dollars. That is a much better indicator of our business. The reason is, to some extent, all the things you mentioned, like take rate, is impacted by a lot of different factors from transaction size to corridors to pay-in payout types to customer segment mix. Especially, as you may have seen, we have made a few important bets over here with Remitly Business, with the high-amount senders. Even as Matt was saying in the innovator’s dilemma point, we have been able to be aggressive as we think about high-amount senders. That is an area where, as we mentioned, we have been more experimental, where we have.

Made price investments, and there’s nothing we have to lose over there because it’s a new market for us. Overall, we feel that long-term RLTE dollars is a much better metric, and that’s where, as you pointed, even though our gross take rate went down, our year-over-year RLTE dollars grew over 23%. Moving to your other question with regards to Q4 and FY2026, I’d say a couple of additional comments in addition to what we had shared earlier. The first one I’d say is that H2, and we’ve talked about it before also, in general, it is a much tougher comp. If you look at Q3, Q4 last year, we had very strong revenue growth, and that is a tough comp to go against. That’s one reason.

The second is, if you look at EBITDA and the expense side of the guide for Q4, Q4 is an important quarter. This is where we’ll be making important marketing investments and setting up for a strong FY26. Again, we’ll be measured, we’ll be disciplined, but hopefully, that gives you some additional context. Thank you. This does conclude the question and answer session of today’s program. I’d like to hand the program back to Matt Oppenheimer for any further remarks. Great. Thanks, everybody. I’ll just close with a couple of comments. One, really looking forward to outlining our broader vision and telling you more about the progress in the business at our investor day in December. The second, as always, is that we always circle back to a customer story at the end. That’s why we do what we do.

Today, I’ll talk about a quote from Derek, who is fittingly a Remitly Business customer. Derek shared with us that Remitly became his go-to app. He said, "It’s click, click, and the money is arriving." We thank him for his loyalty and for trusting Remitly to get money to his business reliably and seamlessly. Thank you, everybody, for joining us. We appreciate your support. We’re excited about the opportunities ahead and look forward to sharing our progress at investor day and beyond as we continue to execute on our vision to transform lives with trusted financial services that transcend borders. Thank you, ladies and gentlemen, for your participation in today’s conference. This does conclude the program. You may now disconnect. Good day.

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