Riskified at Barclays Forum: AI Solutions and Strategic Growth

On Tuesday, 20 May 2025, Riskified Ltd (NYSE:RSKD) presented at the Barclays 15th Annual Emerging Payments and FinTech Forum. The company’s CEO, Ito Gal, highlighted Riskified’s AI-powered solutions for e-commerce merchants, focusing on combating online payment fraud and policy abuse. Despite facing macroeconomic challenges, Riskified is poised for growth with its diversified product offerings and strategic focus on enterprise clients.

Key Takeaways

• Riskified’s AI solutions have helped top clients reduce costs by over 30% and increase approval rates by 8%.
• The company is expanding its product platform, contributing to near-record pipeline levels.
• Despite a drop in net dollar retention rate to 96% in 2024, revenue from new products surged by 90%.
• Future plans include targeting mid-market and SMB distribution, with expectations for revenue growth from new products.

Financial Results

Riskified showcased strong financial performance, with its top 10 customers experiencing significant cost reductions and improved approval rates. However, the net dollar retention rate fell to 96% in 2024, mainly due to large merchant churn and macroeconomic pressures. Despite these challenges, revenue from new products saw a 90% increase, and the company guaranteed $140 billion in transactions in 2024.

Operational Updates

The company continues to focus on enterprise clients with revenues ranging from $50 million to over $1 billion. Riskified’s geographical diversification, with offices in regions like LatAm and APAC, supports its growing pipeline. Key product offerings, such as Adaptive Checkout and Policy Protect, enhance conversion rates and prevent policy abuse. Riskified’s competitive win rate now exceeds 70%, reflecting its robust market position.

Future Outlook

Riskified plans to expand its reach into the mid-market and SMB sectors in the coming quarters. The company anticipates a stabilization in discretionary categories and aims to diversify into non-discretionary sectors to align more closely with overall e-commerce growth. Revenue from new products is expected to contribute low double-digit millions in Q1.

Q&A Highlights

During the Q&A session, Ito Gal discussed Riskified’s competitive landscape and its strategy to outperform traditional and modern risk solutions. The expanded product platform is key to signing new clients and addressing merchant pain points. Cross-selling opportunities remain strong, with new clients adopting multiple products from the start.

For a detailed exploration of Riskified’s strategic insights, refer to the full transcript below.

Full transcript - Barclays 15th Annual Emerging Payments and FinTech Forum:

Unidentified speaker: Alright. Fantastic. Welcome back everyone. And we are here with Ito Gal, chairman and CEO of Riskified. Thank you so much for being here.

I appreciate it. Yeah.

Ito Gal, chairman and CEO, Riskified: Thanks for inviting me.

Unidentified speaker: And, I think likely most people in room are familiar with with Riskify, but maybe you can give us a a brief overview of the company.

Ito Gal, chairman and CEO, Riskified: We started as an AI solution to help ecommerce merchants manage online payments fraud, and we’ve expanded over the past three years to help them with their their various policy abuse problems, charge back management, and account security.

Unidentified speaker: Okay. Maybe kind of following that thread a little bit, describe the sort of merchant challenges that Riskified solves, you know, why do merchants need your solutions? Maybe after that, I wanna follow on with, you know, the the dimension of the of the problem they’re trying to solve. But what’s the the core value proposition?

Ito Gal, chairman and CEO, Riskified: Sure. So when merchants accept online credit card transactions, they’re liable in the event that they’ve accepted a transaction from a stolen credit card. They need to pay back the customer. And that’s a really challenging problem that involves, you know, some elements of cybersecurity, big data, machine learning, and they have large internal processes and teams that try to, you know, identify good transactions from bad transactions. That’s on the payment fraud side.

On the policy side, they also get a lot of requests around, hey, I never received my package or, you know, you I ordered a red pair of shoes and you sent me a black pair refund and return request. And a lot of those are actually abusive. Right? So they have all these different areas and factors where they can, you know, receive loss. For example, on the chargeback side, there’s a lot of what in the industry is called liar buyer friendly fraud.

I actually order something, and then, you know, it’s maybe it’s a bit too expensive or I didn’t like it. So I just say, you know, file a fraud a a claim, a chargeback claim. So all our products really help within that ecosystem from identifying good transactions and accepting them towards, you know, kinda helping them reject fraudulent policy request towards managing the dispute, you know, management process with the banks.

Unidentified speaker: And, this might be another way to ask the same question, but I wanna make it a little more more probable for our audience. You know, how do your your customers, your successful customers talk about the impact your products have had on on their business, especially in ways that maybe go beyond the usual metrics like chargebacks and approval rates?

Ito Gal, chairman and CEO, Riskified: Well, before we go beyond those, let let’s let’s start with those because it is an important aspect. Right? When around the time for IPO a few years ago, we did a large analysis. And from our top 10 customers, they were, you know, the the reduction in cost that stem from using Riskified was upwards of 30%. And the average incremental approval rate was, I think, an increase of about 8% or so.

So very meaningful ROI there. And what we see is that we also help the customer experience. So on the recent earnings, we share that we’ve we’ve seen a lot of growth in the payments and remittance industry and category. And then we’re not just helping them, you know, kind of approve more transactions, reduce the overall cost, but overall improve the customer experience. So you can, you know, send out more funds in a shorter time window than they might have enabled without a with a less sophisticated fraud vendor.

When you think about, you know, kind of instant ACH versus waiting for a four day rolling withdrawal window, we help improve that as well. So it’s also helping the customer experience in a lot of these verticals while at the same time improving acceptance rates and reducing the overall cost of ownership.

Unidentified speaker: And then talk about your kind of go to market motion. You know, how do you go go about attacking this sort of large, you know, large problem that exists out there?

Ito Gal, chairman and CEO, Riskified: Well, we we really focus so far on the enterprise space. Right? We believe that enterprises are they tend to choose deep best of breed solutions, and they have the teams and the capacity to test and and and kind of integrate those. And we believe that’s what we are. Right?

The best of breed solution to looking at ecommerce transactions, understanding if they’re fraudulent or not, or helping you manage your different your various policies. So we have an enterprise sales team that targets accounts from anywhere from, you know, kind of 50,000,000 to a billion. We also serve, but really the sweet spot is a billion plus, work with over 50 publicly traded companies. And that team goes after them directly. We’ve kind of had a lot of growth and success in some newer regions for us in LatAm and in APAC, have regional offices there in China, Australia, Brazil, Mexico, and, you know, probably mid market in SMB distribution is is the next frontier for us that I anticipate will attack over the the upcoming quarters.

One

Unidentified speaker: of the things I think that’s interesting about the seat that you sit in is that you’ve had sort of a bird’s eye view to the evolution of a fraud in essence over over the years. May maybe, you know, taking a step back, just talk about how, you know, the types of fraud that you’ve seen have evolved over that time frame.

Ito Gal, chairman and CEO, Riskified: Fraud is interesting, by the way. It it changes quickly and dynamically, and it’s this constant race to stay one step ahead of the fraudsters. I would say that we have seen, especially in the past, you know, kinda one to two quarters in increase in sophisticated fraud. And that could be anything from fraudsters leveraging, you know, kinda new AI capabilities to talk to different, like, chat agents and bots on on the merchant’s website to gain access to accounts and leverage that to perform fraud. We’ve seen an increase in remote desktop.

So when people take over a good device, you know, they send you a link and you click on it and now they have access to your computer and they leverage that to perform transactions. So there’s definitely been a marked increase there. Overall, we think that’s a positive for us, and that’s a positive for for a few reasons. Number one, it means that merchants on a standalone basis have a hard time understanding and combating this type of sophisticated fraud. We obviously have a much more sophisticated r and d team, you know, to identify and solve those problems.

And once we see it on an individual merchant, we can also plug that problem for other merchants on our network. So we think overall that’s strategically important. We’ve also mentioned that our pipeline has been growing and is really at kind of at or close to record levels. And part of that has been because of the sophisticated fraud, there’s been an increase in losses for merchants driving them, towards our solution.

Unidentified speaker: And, so there’s sort of a built in cyclical driver not cyclical, like a a fraud cycle almost that’s a driver for your business. The fraud changes, the merchants need the latest and greatest to combat it, and and you’re there to provide it, basically. Is that a

Ito Gal, chairman and CEO, Riskified: I think we’re look at it. Assessment. Yeah. I mean, I think over the time that we’ve seen fraud has increased in attempts and sophistication versus seeing a decrease. And that could be, you know, various reasons.

If you think about ecommerce several years ago, was not tiny, but it was small relative to the 6 and a half trillion today. So it’s a very large opportunity for fraudsters. More and more industries are coming online. Merchants are trying to create very simple, you know, omnichannel frictionless flows. That’s also very challenging from a risk perspective inviting fraud.

Obviously, there’s, like, little to no law enforcement in these areas because of jurisdiction in different geographies and just even understanding who’s performing the fraud and way where they sit. It’s really easy to buy sophisticated tools that will enable you to perform fraud on the dark web. So I don’t need to be a sophisticated attacker or hacker. I can just buy like a service for $30 on on the dark web and use that to perform fraud. So I think there’s a lot of tailwinds for the fraud industry, if you will.

And and, yeah, we’re seeing that.

Unidentified speaker: And and I wanted to just revisit something that you that you mentioned too, and that’s the use of AI by the fraudsters. I wanna get into a second how you guys are using AI in your own business, maybe to combat the fraudsters and free on operations. But from the fraudsters perspective, does AI represent a new killer app? Are you seeing more, you know do do you think the emergence of that should should raise alarm bells with with folks? Or

Ito Gal, chairman and CEO, Riskified: I mean, I believe that part of the increase in sophisticated front that we’re seeing is also driven by adoption of the more sophisticated AI tools and capabilities on the fraudster side a %.

Unidentified speaker: I see. And, and maybe then flipping that, the the other way around, you know, you guys,

Ito Gal, chairman and CEO, Riskified: you know, we’re a little

Unidentified speaker: bit ahead of this, hype cycle with AI and that that was always a part of your business. Maybe you can talk about how you use AI and machine learning that might be on the operational side to improve the efficiency of your company. It might be on the, you know, and and methodologically to come combat fraud. But how do you use AI, to combat the fraudsters using AI?

Ito Gal, chairman and CEO, Riskified: I I and that’s a great point and question. Thank you for bringing it up. I think that in early twenty thirteen when we started the company, you know, unfortunately, we called it machine learning and not AI back then, but basically the same thing.

Unidentified speaker: I used to be a payments analyst. Now I’m a fintech analyst,

Ito Gal, chairman and CEO, Riskified: but I know what An an evolution. I had a traditional evolution. So we definitely started there, and we think we have a a pretty meaningful head start in developing our models and having a very proprietary dataset of good transactions and bad transactions to train our our supervised machine learning on. And I think one of the more important things that are happening now because of this cycle and the attention and the focus is that we have the ability to to look in everyone and say, look, this isn’t open research AI. And this is something that’s very targeted to solving a meaningful business problem.

And that’s exactly what you’re looking for right now with modern AI solutions. And it’s been purpose built for that, and it has its own proprietary data and tagging and modeling techniques and capabilities. And the nice thing is that even as you think about, you know, whether it’s macro challenges and and merchants trying to focus on reducing their expense base, if there’s any area that’s growing, it’s AI tools. Okay? So hopefully, we can also be a beneficiary of that.

Unidentified speaker: I wanted to ask you about the macro environment. I think you mentioned on on the earnings call, for example, with tariffs, it was relatively minimal impact, but, that’s kind of been a theme at the conference here, just checking on various folks on what you’re seeing. So maybe from, you know, a a macro perspective, a tariffs related perspective, what are you seeing out there

Ito Gal, chairman and CEO, Riskified: in terms of your your flows? We we did not see and we saw resilient consumer year to date at the time of kind of the the quarterly earnings. The things that we had anticipated we would see, which are slightly lower luxury fashion trends, but still improving. We saw robust travel activity, more intra Europe and other verticals than, you know, kinda international US travel. So overall, encouraged by what we saw.

And, obviously, still high degree of uncertainty in the back half of the year. But internally, think we size the, like, potential exposure to China US as less than 1% of volume.

Unidentified speaker: And your view, I I presume, is more of of kind of a nondiscretionary a read on nondiscretionary spend. Is that fair? Or do you also handle discretionary spend in your in your close? No.

Ito Gal, chairman and CEO, Riskified: I think we we have a lot of discretion. It’s true that we

Unidentified speaker: Reverse that. I meant to say Yeah. Discretionary versus non

Ito Gal, chairman and CEO, Riskified: Well, historically, we’ve had a lot of discretionary, and the vast majority was discretionary. But we’ve actually and and relatively purposefully have been targeting non discretionary categories. And a lot of the growth that we’ve experienced in verticals like food delivery, groceries, payments, remains has really created a more diversified base that also has a more significant mix of non discretionary relative to prior years. Okay.

Unidentified speaker: And I wanna ask about your net dollar retention, which I think there’s a macro overlay here. I think you’ve seen some declines in net dollar retention rate too. I think it was about 96% in 2024, about a 10%, you know, a couple years before when the environment was different. You know, what do you think is the driver there? Is that is that a macro is that a function of

Ito Gal, chairman and CEO, Riskified: the macro environment? It’s also a function of the macro, but it’s not just. So I think there are two big reasons. Number one is, unfortunately, we closed the large merchant churn a few quarters ago, and that’s kind of a q four to q four impact. And I think we sized it at anywhere from 18 to 20,000,000 for calendar twenty five, so that’s also impacted in ’24 and and is impacting the numbers there.

On the positive note, we’ve kind of shared that have had a success at renewing a % of top renewals over the past two quarters and are projecting, you know, continued success in that area. On the discounting side, we’ve been able to manage to less than 10% of renewals to receive a discount. We’ve been really leveraging the product platform to achieve that. So I think those are areas that have impacted us and will show improvement just based on the team’s execution. And the second area is the macro where some of the areas, especially the more discretionary categories have been challenged over the past few quarters relative to what we saw historically.

And there are, I think, two things. One is that we absolutely believe that that will revert to the norm at some point over the upcoming few few quarters. And the second thing is I think our diversification into nondiscretionary categories will overall help us mimic just the the overall ecommerce growth rate a bit better.

Unidentified speaker: I see. So some some macro but some idiosyncratic factors as well. And and when a customer what is this is a kind of a question about the competitive environment and what, you know, what are who are you competing with? Are there fintechs who are doing something similar to you? Is it in house solutions?

Is it, you know, what does it mean exactly? You know, how would you define the competitive kind of set you go up against?

Ito Gal, chairman and CEO, Riskified: Sure. So I think when people think about competition, you know, they can think about some of the more traditional legacy players in the space that are dedicated risk and fraud solutions. They have the majority of the market. They’re probably not gaining a lot of new clients, maybe retaining some of them over some renewal cycles, but overall, they’re probably losing more market share. And these are technologies from, you know, kinda twenty plus years ago and really not AI based and and it’s challenging for them to move in that direction.

Then you have the more traditional kind of gateway risk solutions, whether it’s from the newer modern payment stacks or even some of the more legacy stacks. I think there they have a few inherent challenges, especially as we focus on the enterprise side. So one of the first is they have a limited amount of data capture capture relative to a solution like ours, and that limited data capture results in suboptimal modeling performance. So when you think about, you know, riskified, we actually see a transaction from the time a customer is browsing on the merchant’s website, creating an account, putting something into their cart, the checkout flow. We also get information if you contact the customer support team because you wanna change delivery address.

We also get information around your refund and return request. We get information on any type of charge backs that you filed, and we have that data across our network. And sorry, I should also add, we also have merchant level specific information. For example, if we would work with an airline or an OTA, we would have info about your passport, the cabin of a fare that you’re doing, and the flight route because it has some risk risk information. When you compare that level of data, how we can create features with it to the data that a, you know, kind of payment gateway captures, it’s really unparalleled.

So I think there’s an inherent advantage to a dedicated solution with the data capture that we have. The second thing is that our clients tend to be sophisticated, have payments teams, and they run a multi acquirer setup. They don’t like to have tie into a single vendor, especially on the payment side, and they like to do their own vault and orchestration. And I’ve seen very limited uptake for these types of solutions in that space. So that’s why we think we’re better protected in that area.

And probably the last category is modern dedicated risk solutions, which I think there are a handful of smaller ones in the market today, not just us. I will say that, you know, I think our competitive win rates have been increasing pretty nicely over the past few quarters to over 70%. So for us, the biggest focus is how what do we do to increase the pipeline? And what’s been working well for us in that area has been the expanded product platform.

Unidentified speaker: And and maybe that’s a good segue to talking about the pipeline as you see it now and has it sort of will feed into, you know, the remain growth remainder of the year and maybe into next year. You know, what how how’s the pipeline looking relatively speaking? At or close

Ito Gal, chairman and CEO, Riskified: to all time high right now. And I think three reasons driving that. I think the first and most important reason is the product platform. And it just means then instead of saying, hey, Ramsey, I can help you with your chargeback problem. You have 30 bits.

I can, you know, save you and you’ll have 25 bits. You might say, well, you know, the integration is complex. You do need a lot of data. I have four other priorities. Let’s talk again in a year.

Maybe I’ll have integration resource. I can now tell you, well, you know, I can also save you on the policy abuse issue that you’re solving. That’s top of mind for a lot of merchants. I can help you optimize returns and refunds. I can help you manage the entire dispute management flow with kinda higher win rates.

I can help you secure your accounts. So now you’re saying, oh, that’s actually interesting. That ties into a lot of different strategic initiatives that we have. And even if I’m not gonna start with the entire platform, I can actually integrate you now to solve that use cases use case. So I think that’s really been helping in generating more at bats.

The other two things that I would mention is number one, the number two, the increased fraud pressure that our that merchants in the environment have been seeing that we highlighted earlier. And number three is just some of the go to market geographical diversification that we’ve made and have kind of robust teams in in Brazil, in Australia, and China, and that’s been helping generate leads and deals in those regions.

Unidentified speaker: And so so it sounds like, as you mentioned, the new products are helping with with signing new logos. Talk about the customer journey. You once you sign the customer, do they sign up initially for a lot of different products? Is there a longer term, you know, upsell cross sell type of an opportunity gaining share of wallet over time? How is that how is that looked, you know, over the past few years?

Ito Gal, chairman and CEO, Riskified: I’ll I’ll differentiate between our existing clients where it’s much more for cross sell opportunity because historically, we were a single product company and and there just wasn’t an opportunity. And now it’s much more cross sell towards the newer clients which, you know, we’ve had some great examples of some of I think we had one recently that went live with the entire platform day one. Right? And that’s something unique and we’re starting to see more of that. But probably the the norm is still to start with one or two and expand over time.

Unidentified speaker: And so but having said that over time, that share of wallet is something that you you are seeing an expansion of

Ito Gal, chairman and CEO, Riskified: For sure. And when you think about, I mean, say, the the the growth in new products has been significant. So they’ve gone from, you know, kinda mid to low single digit millions to projected low double digit millions in q one. Revenue growth from them has increased a 90%. So we do feel that they’re gaining meaningful traction and the value that they’re providing to merchants, which is probably kind of the best indicator that I can see, is significant.

At the same time, the you know, we’re also expanding charge by guarantee volume with our merchants. You know, on the one hand, we’re proud of the hundred and 40,000,000,000 that we’ve guaranteed in ’24, but that’s still, you know, kinda relatively small to the size of the overall opportunity. So I think the platform will also help us just, you know, kinda gain more charge back volume as well.

Unidentified speaker: On the guarantee product or offering, you know, who is that tailored for? Who is interested in that? You know, maybe overlay that product with your your client base, you know, what who’s that prod product for versus maybe folks who opt to use you, but maybe don’t take that that solution.

Ito Gal, chairman and CEO, Riskified: Yeah. So just to to level set with everyone listening. Right? The guarantee basically means that we tell merchants, listen. Your cost basis is 30 basis points and your approval rate is 90.

We’ll guarantee you a 92 approval rate and a 24 basis point cost of fraud. And we’ll approve those transactions. And if we make a mistake and you receive a charge back, we would pay you back. That’s different than what can sometimes be called a scoring tool or an in house model, where they need to make the decision, but they’re also ultimately liable, or they can, sorry, trust someone else’s decision. The reason we do that model is very simply we believe that it provides more value to the merchant.

Right? We’ve had instances where merchants have told us, listen, you know, I came into the office and over the weekend, there was a model drift because of a bad score input from one of my vendors and I just lost $5,000,000. I don’t want that. Right? When people do not have when the front vendor does not have accountability over their performance and decisions, the merchant needs to continuously manage that and have a team and have different, you know, kind of vectors to look at.

So for us, it’s really a way to leverage the sophisticated technology that we’ve created in order to create a better experience for the merchants and more value. Doesn’t matter what industry they’re in. It could be like a safe industry, a high risk industry, providing guaranteed performance would always provide more ROI. And really, the only difference is pricing. Right?

When you think about traditionally safer industries like domestic US, you know, kinda grocery is probably lower risk than global luxury fashion. So we have risk adjusted or risk based pricing, but the value is, you know, there for both of them.

Unidentified speaker: And talk about the, you know, an aspect of that business is basically the calculus you have to do on the back end to ensure that you’re structuring the deal correctly, that you don’t get caught in a situation where you’re absorbing chargebacks, you know, more than you anticipated. You know, that, know, looking back at the, you know, I’ve covered you for a few years now. That doesn’t seem to rear up as a as a problem. But just curious, you know, talk about the sort of the the the risk, control and underwriting kind of process of how you how you frame that up.

Ito Gal, chairman and CEO, Riskified: Well, look. For an industry or a geography where we have experience in, we’re probably gonna do a great job right off the bat, both reduce the merchants, you know, overall cost basis and have very healthy margins or what we call our CPP charge back to billings ratio. In newer regions or newer geog in newer regions or newer categories, we might start with a higher chargeback ratio and improve that over time. But what we’ve seen consistently over the history of Russified and the state today in in virtually a % of the cases, we’re able to outperform Emergent’s existing stack team risk solution, not just to outperform that by a bin. I’ll outperform by such a a significant margin that we also have kind of a healthy profitability in that area, which I think just speaks to, you know, the quality of the technology and the accuracy of the decision.

Unidentified speaker: Earlier in the year, you announced adaptive checkout, which is a configuration of of of charge direct guarantee, or at least the fraud and risk engine. Give us an update on how maybe tell us what that product is and also give us an update on how the rollout’s going.

Ito Gal, chairman and CEO, Riskified: So when we were talking to merchants, we we will we were just talking about their merchant acceptance rate. The transaction that came through, you know, kind of the payment phone, the the gateway to the issuer, to the acquired, to the card network, And the merchant has the ability to, you know, gonna often capture in technical terms. But we saw that risk is so embedded into various decisions in that overall approval matrix that we can create a higher overall conversion experience for our merchants. And this is in consultation and talking to them. And that thinking led us to develop adaptive checkout.

So what adaptive checkout actually does is pre auth, it sends enriched information to participating issuing banks like Capital One, like Bank of America, like Discover Card, and we’re adding more and more. By having this enriched information, the issuing bank can have higher approval rates for our ecommerce merchants. Right? That rich data helps them make smarter decisions. We also screen out bad transactions from even entering kind of the payment flow.

So our merchants experience a better, you know, kinda trust score with the issuing banks and everyone. It’s not like, oh my god. They’re sending so much fraud. This is a terror and it’s not a someone actually makes that decision, but there are models on the card network and the issuing bank side that say, well, there’s a ton of fraud coming in. There’s an issue here.

We might wanna reduce approval rates. So we do that as well. We also have the ability to trigger various very targeted flows like request SMS con, do a three d secure check, do a one time password authentication, request CVV if we’re kinda afraid that there might be an ATO in this scenario. So it enables us to create very targeted and customized friction when the overall goal is improving conversion rates end to end and not just on the merchant acceptance side. It’s been gaining great traction because it’s bundled with our charge by guarantee product.

It’s the ideal integration that we recommend, and it’s been generating in the in the area of a hundred to 250 basis points improvement in the end to end conversion rates.

Unidentified speaker: And, you you talked earlier too about some other, you know, newer products. I’ll say newer and not new because they’ve been around a little bit, but maybe you could also kind of give us a a a brief description and update on Policy Protect and and Dispute Resolve.

Ito Gal, chairman and CEO, Riskified: Yeah. So policy has a a a handful of different use cases. And merchants are using it to manage their business logic, and they go into day to day to kind of create different rules and flows. But, basically, the main categories is number one, to prevent abusive refund and return requests. Okay?

And that means that, you know, I don’t need to steal your credit card. I can just order something online, call the retailer, said, I never seen my package. Give me a refund. Fake accounts, new identities, stuff that our fraud engine is very good at, you know, finding. So we’ve been able to block upwards of 10% of refund and return request with no incremental increase in false positives and merchants love this, helping their profitability significantly.

Second value is more around who are your best customers and how do you give them a better experience. So we just talked about blocking the bad guys. But if if you’re a great customer, let’s give you the refund instantaneously once you say I wanna return this. Okay? And some merchants would say, well, we wanna wait until the package returns and we inspect it.

But for your my best customers, I’m not gonna give them instantly. You know, we have merchants that do this to provide different shipping options for various tiers of customers. So maybe my best international customers were will receive free returns and everyone else would have a restocking fee or something like that. Merchants are using it as they do, you know, kind of product launches and item limits. That’s we think about a sneaker launch and limited inventory for ticketing or concerts.

How do I ensure that real good customers receive that inventory? And it’s not a bunch of bots buying in and just making all the money. You know, we have some sad kids somewhere who didn’t wasn’t able to participate in the launch that they waited all all night for. So the brand experience there is important. So those are just some of the use cases for the policy product, and it’s been gaining very meaningful traction.

And on the chargeback management side, it’s been a great workflow tool for fraud, payments, support teams to manage the representment process. It can be configured to be done a % automatically. It can be configured to be done semi manually if you wanna, you know, add specific data points for high amount transaction. And there’s also an AI component here when we say, hey. We think we understand now how to optimize the dispute process versus specific issuers, card networks to optimize the win rates there.

And I think it’s really important for us to become more of a work flow. You know, as a management team, we sometimes host clients and and listen to them for their feedback on our product. And one of them recently said, we asked them, you know, what what product and they’re using the entire stack provides the most ROI to the business. And then, well, it’s charge back guarantee. Right?

You’ve reduced our cost. You’ve increased our approval rates. That’s like the business perspective. That’s the highest ROI. But when I think about my team, and this is a payment manager that has like 10 to 15 agents working for him, it’s the dispute management tool.

Right? Because it’s like our our day to day tool that we use to manage this process and it’s, you know, kinda miles ahead and anything else we had. So we love that being more integrated into the workflow as well.

Unidentified speaker: Fantastic. I think we’re out of time. Alright. Conversation is I can’t wait. Thanks.

Thanks for

Ito Gal, chairman and CEO, Riskified: joining us. Appreciate it.

Unidentified speaker: Yeah. Thank you.

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