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TEANECK, N.J. - Cognizant (NASDAQ:CTSH), a prominent IT Services player with annual revenue of $20.09 billion and strong market presence, has expanded its partnership with Salesforce to offer new customer and operations transformation services built for Salesforce’s Agentforce platform, according to a press release statement issued Wednesday. InvestingPro analysis shows the company maintains a robust financial health score of "GOOD," positioning it well for this strategic expansion.
The new suite of services aims to help enterprises integrate autonomous AI agents into their workflows. Agentforce is Salesforce’s digital labor platform that enables companies to deploy AI agents with enterprise-grade governance and security.
Cognizant is serving as a launch partner for Agentforce and has approximately 60 percent of its Salesforce practice certified in AI specializations, with 15 percent designated as Agentforce Specialists. The company was named Salesforce’s first AI Partner of the Year in 2024.
The company is currently implementing Agentforce for more than 25 clients across various industries including life sciences, healthcare, banking, insurance, retail, consumer goods, manufacturing, and telecommunications.
One retail client working with Cognizant has reported a 52 percent reduction in case cycle times year-on-year and a 30 percent reduction quarter-on-quarter, according to the release.
Through Salesforce’s Business Process Outsourcing program, Cognizant offers clients streamlined procurement by serving as a single source for licensing, software, and services needs.
Cognizant has also developed integrations with enterprise systems such as TriZetto and Google Agentspace, as well as Tableau Next dashboards for various use cases. The company’s own sales teams currently use Agentforce-powered agents, with plans to roll out six additional agents in 2025.
The partnership expansion comes as enterprises increasingly look to combine human expertise with autonomous agents to enhance productivity and responsiveness in customer service and business operations. With a P/E ratio of 16.25 and steady revenue growth of 4.09%, Cognizant appears undervalued according to InvestingPro’s Fair Value analysis. Investors seeking detailed insights can access Cognizant’s comprehensive Pro Research Report, one of 1,400+ deep-dive analyses available on InvestingPro.
In other recent news, Cognizant Technology Solutions has reported several notable developments. JPMorgan analysts have upgraded Cognizant’s stock rating from Neutral to Overweight, raising the price target to $98, citing strong operational performance and strategic positioning. This upgrade follows Cognizant’s first-quarter results, which exceeded expectations. Meanwhile, BMO Capital Markets maintained a Market Perform rating but reduced the price target from $94 to $85, reflecting concerns about potential challenges in the broader services environment. Susquehanna also upgraded Cognizant’s stock from Neutral to Positive, setting a new price target of $90, highlighting revenue growth and improved productivity. William Blair has maintained a Market Perform rating, acknowledging Cognizant’s strong start to the year and successful deal executions. Additionally, Cognizant has announced an executive leadership change, with Alina Kerdman set to succeed Robert Telesmanic as Chief Accounting Officer upon his retirement in July 2025. These developments indicate a dynamic period for Cognizant as it navigates industry challenges and opportunities.
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